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Name	Location
Mr Eaton	Leek	"Excellent service and looked after brilliantly. I wish I had found you years ago. Thanks for everything and see you again."
Mrs Wheeldon	Stoke	"Your receptionists catered for my every need. I enjoyed the couple of hours in the leisure centre. Thank you."
Miss Johnson	Stoke	"I would like to say that everyone at Ken Jervis are courteous and helpful, and I'm glad I voted for you. I will certainly be getting another car from you next year. Everyone is wonderful. I cannot praise Ken Jervis enough. I feel like part of the Ken Jervis family."
Mr Anthony Usher	Sunderland	"Dear Sirs, May i just take this opportunity to say how impressed i am with your level of customer care, I bought a Kia Sorento from your dealership last year (may 2009), and have been delighted with every aspect of your service. Your salesman (mike ?) was as good as his word everything he said he would do ,he did, I could not have been more pleased with the deal he gave me, and since then i have had numerouse letters and phone calls to keep me informed, and see if everything is ok, the latest letter was reminding me of a service due this year, and offering me a FREE day at a health and fitness club while my car was being serviced, If only i lived closer i would gladly take up the offer, unfortunately i live to far away so will have to make do with a sub standard dealership. Anyway please pass on my congratulations and thanks to all at Ken Jervis, A great experience! "
Mrs Challinor	Stoke	"First class service as always, door to door by Barry your driver - Top man."
Mrs Bennett-Smith	stoke on trent	"we have always recieved good service from all staff and they communicate well with customers,"
Mrs Chris Quigley	Clayton, Newcastle-under-lyme	"I have always been extremely impressed with the level of customer care at Ken Jervis right from buying our car through to the annual car service. Nothing is too much trouble. This was reinforced last night when a member of your team went out of their way to come to our house to drop off a tin of sweets that they had run out of when my car was in for service. This is above and beyond what anyone could expect and it just confirms your commitment to customer care. If you are so particular about getting the smaller details right then I have every confidence in you showing the same commitment in everything else. This is just one of the reasons we have no hesitation in recommending your garage to others. It is also reassuring to know that you read the customer satisfaction cards that we complete after each service. You definitely went the extra mile (or in our case, miles). Very many thanks. See you for the next service. "
Mrs Baker	stoke	"as always everyone has been friendly and very helpful - first class service by all..."
Mr L Kettles	Dundee	"I would just like to write to you to acknowledge the outstanding service we recently received at Ken Jervis Kia in Hanley. After a breakdown 320 miles from home (myself ,my wife and 3 children) and with limited breakdown cover, we ended up at the above said dealership after having to stay overnight locally and be towed to the garage the following day. But from the initial phone call at 8am on a Monday morning until the final pick up our car the following Saturday lunchtime, the staff at the garage could not have been more sympathetic to our cause, more helpful , more accommodating , more knowledgeable or try any harder than they did to make our nightmare situation more bearable. We would just like them to be acknowledged because we are sure had we arrived at most other garages in the same situation we are very doubtful as to whether we would have received the same service. We would definitely buy a Kia car again and would hope that we will receive the same high standard of customer service that this garage obviously excels in, from any Kia garage we visit. "
Mr P Neumann	Derbyshire	"To sum up in one word BRILLIANT cant fault them. I do a round trip of 60 miles to always come here to have a service, my car that is, I know I'll always get good value and all the work will be completed on time. The staff have always been helpful and pleasant advising over the phone of cost, how long they need the car etc... Nothing is too much trouble, the courtesy car was new clean and available, and course the complementary tin of sweets. "
Mrs A Davies	Loggerheads, Market Drayton	"The staff at the garage where very friendly and helpful, my car was ready for collection at the time specified, I was very happy with the work done and would have no in hesitation recommending the garage to friends and family. "
Mrs R Emery	Trentham Staffordshire	"Staff are very helpful always very pleasant. This is our second new car from them, and we would recommend them to anyone. The aftercare is very good"
Mrs J Sinker	Trentham Staffordshire	"I would recommend this company to anyone who is considering buying a car, their customer service is first class and has been right from the beginning when I purchased my car to my second service."
Mr D Eborall	Holmes Chapel	"I purchased the vehicle as a low mileage demonstrator 6 months old in 2006 from this dealer and I have been extremely satisfied with all the after sales and regular servicing ever since then. The car is always returned in first class condition. After a small accident some time ago, the body shop did an exemplary job of repair. "
Mrs Rachel Brian	Alton, Staffordshire	"I would like to thank all the staff at Ken Jervis for their excellent and professional service they have provided over the last 5 years - the dealer award is well deserved. The service department is excellent and the hassle is taken away by Barry always dropping me off and collecting me from Hanley. I have recommended Ken Jervis to so many people and also my Kia Sportage which has been fantastic in the snow. Sadly I am leaving the dealership as I have another make of car,my new dealer certainly has a lot to live up to! "
Mr M Green	Stone Staffordshire	"Ken Jervis were most helpful in arranging a complex refurbishment exercise with the minimum of fuss and delivered everything as promised and more"
Mr David Fuller	Buxton Derbyshire	"I just wish to express my appreciation for the service provided to me by the Ken Jervis centre at Hanley in Stoke. Due to unfortunate circumstances recently where I have had to take my vehicle in for repairs several times following others damaging my car, I have received not only exemplary service but have also been made also to feel almost part of the Ken Jervis "family" because of the way I have been treated by ALL staff. Worth special mention are Andy the Service Manager, the ladies who book my servicing and repair appointments, technicians and even the gentleman who valets vehicles knows my name. All staff are always courteous and friendly and are a real credit to you...and I always have the impression that they really care about what they do rather than it being a money making exercise. I cannot recommend them highly enough to you. "
Mrs P Baker	Crewe Cheshire	"During my recent service everybody was very pleasant as normal. I have just set up a new Budget Plan as this helps pay for the next Service or MOT without laying out a large sum of money at once. "
Mr N Bourne	Cheshire	"Dear Sirs, I would like to take this opportunity to express my complete satisfaction with your service. I recently had my Sorento serviced by yourselves and was very impressed with the way you dealt with my requirements. My vehicle wasn’t purchased from you but I have no hesitation that future services etc will be directed your way. You deserve all the credit you receive and the awards you win. Thanking you once again Neil Bourne. "
Mrs Susan Cavendish-Tribe	Sutton Coldfield Birmingham	"Best car service experience I have had in 25 years of motoring."
Dr I Collingwood	Alsager Cheshire	"I cannot praise the service I have received from all the staff at this garage too highly. They are always pleasant, efficient and helpful. I have had my vehicles serviced there for nearly 10 years, during most of which I have been disabled. They have always taken this into consideration without being too overt. For example when I forgot to ask for an automatic courtesy car, whilst mine was being serviced, they let me drive their Service Managers car. They have always tendered competetively for extra work on my car (e.g fitting tow bars, doing window repairs etc.) and this has always been carried out impeccably. I would recommend them without reservation. A friendly atmoshpere pervades the whole workforce. They are obviously highly trained and motivated and are "singing from the same hymn sheet""
Mr. Jones	Stoke	"The Ken Jervis Kia aftersales support were fantastic when I needed help"
Mr Mark Edge	Cheddleton	"I can not praise the team at Ken Jervis enough, from day one the customer service has been fantastic, A recent minor fault was dealt with very professionally by the service manager Andy who went the extra mile to keep the customer happy, This was backed up by the service reception team Kelly and Joss who kept me informed on progress. Everything is covered to make the customer experience a good one including the courtesy call after a service visit to check all is well, Thankyou your efforts are appreciated. "
Mr Davies	Merseyside	"We have been exceptionally pleased with the after care service received from Ken Jervis which is why we chose to travel to you for this service of the car. Much appreciated and excellent customer service. "
Mr Cotter	Stafford	"Ken jervis made my visit perfect, all staff were fantastic, would recommend to everyone"
Jan Thorpe	Stafford	"After the excellent service from Andy Southwick (service manager) yesterday I didn't want my experience going without praise and thanks. 110% dedication a credit to your dealership. "
Mr Washington	Stoke-On-Trent	"A service of the best quality, second to none! Looking forward to the next visit."
Mrs Ruscoe	Stoke-On-Trent	"I am extremely happy with the service recieved from booking the car in right to recieving the car back. The driver who collected the car was most helpful. "
Mr Hough	Macclesfield	"Ken Jervis after service- very high standard"
Mr Williamson	Birkenhead	"Always a pleasure coming back to the showroom. Wonderfully polite staff and great service."
Kenneth Hand	Longton	"Just to thank Mike for the way he looked after me when I purchased my Picanto. Over the moon with the car, would recommend Ken Jervis to anybody. Great people to deal with, many thanks to you all"
Mr. Smith	Derby	"Ken Jervis Service was second to none, my car will be going back next year"