Reviews and Testimonies – Ken Jervis Kia – Stoke on Trent
Don’t just take our word for it that we’re the number 1 Kia dealer in Stoke on Trent and Staffordshire. Take a look at what the most important people, our customers, have to say about us…
We received our usual excellent Service from all the Staff at Ken Jervis Kia. They are courteous and helpful with a good sense of humour they are all great!
Mrs B Bennett-Smith, Kia Picanto Owner, Stoke-on-Trent, Staffordshire.
17th August, 2017.
Ken Jervis Kia always do a good job, always remind you the day before your Service, all Staff very pleasant and polite, my Kia Niro booked in quickly returned very clean and they also make a good cup of coffee! I enjoy the visit as it also gives me the chance to have a look at the new models that keep coming! I have now had 8 Kia’s through Ken Jervis so this speaks for itself. Do I get a prize for the number of cars purchased?? (Only joking!)
Mr T Dale, Kia Niro Owner, Clayton Newcastle- under-Lyme, Staffordshire.
14th August, 2017.
I could not fault the service I received from all the Ken Jervis Kia Staff. Friendly efficient Service can be hard to come by, but the service I received from Ken Jervis Kia on this occasion, I would so happily recommend them to friends and family. On this visit to Ken Jervis Kia, my Kia cee’d SW was only in for an M.O.T. but arranging the appointment at short notice was greatly appreciated.
Mr T Wood, Kia cee’d SW Owner, Saxonfields, Stoke-On -Trent. Staffordshire.
10th August, 2017.
Whenever I want a new (nearly new!) car – who do I call? Ian Clewes at Ken Jervis Kia! My favourite car Salesman! 😊 Nothing is too much trouble for Ian, and, so far has always fixed me up with a great car. This one I’m very sure this Kia cee’d will be very much the same. Many thanks Ian.
Mrs H Lovatt, Kia cee’d Owner, Endon, Stoke-On -Trent. Staffordshire.
9th August, 2017.
Sarah Cocks (Ken Jervis Kia, Stoke-on-Trent), was brilliant. Her knowledge was second to none and she made us feel very relaxed and provided us with every bit of information available as well as following us to ensure everything was ok and we were happy with the purchase. She wasn’t forceful in any way, but gave us all the information we asked for and advised us to take plenty of time before making a decision, a nice change from the usual sales attitude of just trying to close a deal as quickly as possible. It’s a shame more people can’t adopt her attitude. We have already told a number of people how brilliant the Service is and how very satisfied we are.
Mrs R Powner, Kia Rio Owner, Fenton, Stoke-On -Trent. Staffordshire.
4th August, 2017.
Been using this car Showroom/Garage for over 12 years, great surroundings & pleasant Staff. Good 7 year warranty on all Kia cars.
Mr D Timmis, Kia cee’d Owner, Bradwell, Newcastle-Under-Lyme, Staffordshire.
31st July, 2017.
I got my brand new Kia pro_ceed GT line S from Ken Jervis Kia 3 weeks ago. I really enjoyed the whole purchase process as the Staff made it very easy and smooth. This place has the best Customer Service I’ve ever encountered. Staff extremely friendly and caring. I know I will definitely be coming back there once I need another car and will be highly recommending this place to everybody
Mr L Malendowicz, Kia Pro_cee’d GT-LINE Owner,Fenton, Stoke-On -Trent. Staffordshire.
27th July, 2017.
We came to Ken Jervis’s this afternoon to see if our Sportage car radio could be fixed, as it had never seemed to work properly. At first we spoke to a young man who was really helpful, but was unable to help. We thought that was it, and just before we drove off the young salesman came back to the car with an older man, who was an absolute whizz with our radio! Both of your salesmen where fantastic, and both my husband and myself want to say a big thank you. They both went far and above what we expected. They both deserve a pat on the back.
Thank you again!
Mrs J Williams,Kia Sportage Owner, Alsagers Bank, Stoke-On -Trent. Staffordshire.
24th July, 2017.
Excellent from start to finish! As always Mike Buckley in Sales was very helpful and always available to assist when needed. The whole process of buying a new car was smooth and I didn’t have to stress about anything.
Miss L Overton, Kia Picanto Onwer, Windsor, Berkshire.
20th July, 2017.
As always the team at Ken Jervis Kia were very friendly. On this visit I also spoke to Mike in Sales and upgraded my Kia Sportage! Which I collected last Thursday!
Mrs V Milner, Kia Sportage Owner, Penkridge, Staffordshire.
18th July, 2017.
I have received a friendly Service from Ken Jervis Kia and like the way all the Staff take pride in the work they do and put the Customer first. Good Service.
Mrs C Oliver, Kia Rio Owner, Sandbach, Cheshire.
16th July, 2017.
Ken Jervis Kia did not only Service my Kia Carens but also washed and vacuumed it at the annual Service. Wow! That’s great! They also hanged an air freshener and a tin of sweets. Now I know that my Kia Carens is in really good hands, not every Dealership does this. Long Live Ken Jervis Kia!
Mr N Madarang, Kia Carens Owner, Cross Heath, Newcastle-under-Lyme. Staffordshire.
12th July, 2017.
I always get excellent Customer Service from Ken Jervis Kia., and will most certainly recommend you.
Mrs B Carter, Kia Picanto Owner, Stoke-On -Trent. Staffordshire.
10th July, 2017.
Good customer satisfaction and great attention to detail at Ken Jervis Kia. Mike, Richard and Mark welcomed us and gave individual attention. We were looked after very well and felt most comfortable at Ken Jervis Kia. All questions answered clearly demonstrating good product knowledge and understanding. Very helpful. Great Service.
Mrs S Durose, Kia Picianto GT-LINE Owner, Endon, Stoke-on-Trent, Staffordshire.
6th July, 2017.
I find dealing with Ken Jervis a friendly and efficient experience. I am fully satisfied with the work carried out.
Mr Mason, Kia Cerato Owner, Blurton, Stoke-on-Trent, Staffordshire.
3rd July, 2017.
The Staff actually “want to” serve a customer…even on the hottest day of the year… can be tough, but from the guy in the Service bay who said hello as I walked up from the carpark, to the Ladies on the Service Desk, through to the Salesman who enabled me to collect my Kia Sportage on a Sunday… All showed a professional and human authenticity that should be taught to other dealerships.
Mr D Hyner, Kia Sportage Owner, Eccleshall, Staffordshire.
30th June, 2017.
Mike Buckley is so friendly and easy to talk to, he made us feel welcome- not pushy unlike other local dealerships. Everything was explained in great detail. Mike also kept us informed with every process of delivery of our Kia Sportage GT-LINE, from when it was shipped and to when it arrived at the showroom. He also made sure we were introduced to the rest of the Staff from Mangers to Parts Staff. Overall he made us feel valued as Customers.
Mrs K Ellis, Kia Sportage GT-LINE Owner, Cheddleton, Staffordshire.
As usual the Service from everyone at Ken Jervis Kia was excellent.
Mr s G Shaw, Kia Picanto Owner, Stockton Brook, Stoke-on-Trent, Staffordshire.
The Service Receptionist Kate was not the person who booked my Kia cee’d in for Service, However on collection she thoroughly explained everything and even checked my next Service due. Excellent in her Customer Serivce.
Mr P Clamp, Kia cee’d Owner, Chesterton, Newcastle-under-Lyme, Staffordshire.
Always a first class service. Prompt and courteous – really, nothing at all could be bettered. I have the fullest confidence with Ken Jervis Kia.
Mr J Cox. Kia Rio Owner, Leek, Staffordshire.
15th June, 2017.
Everything went smoothly and My Kia Sportage was ready at the time stated. Staff member who I dealt with was very friendly and a pleasure to deal with.
Mr R Prichard, Kia Sportage Owner, Nantwich, Cheshire.
12th June, 2017.
Brilliant Service and not a bad price for a main dealer. Great to have my Kia Soul collected from my work place, the driver was friendly and it had a clean and a treat of a tin of sweets!
Mr M Billinge, Kia Soul Owner, Newcastle-under-Lyme, Staffordshire.
9th June, 2017.
Treated with friendliness and courtesy every visit. Always good.
Mrs J Bithell, Kia Picanto GT-LINE Owner, Dimsdale, Newcastle-under-Lyme, Staffordshire.
My parents have had Kia Cars for many years and my last car was also a Kia Picanto. We have always dealt with Mike Buckley. Friendly, honest ands I never felt pressured. All options discussed . Brilliant.
Miss C Fish,Kia Picanto GT-LINE Owner, Brown Edge, Stoke-on-Trent, Staffordshire.
We have bought several cars over the years and always receive top class Service. Everything is just as expected..
Mrs L Bettany, Kia Picanto GT-LINE Owner, Cheadle, Stoke-on-Trent, Staffordshire.
I bought my Kia Pro_cee’d from Ken Jervis Kia. Sarah Cocks who sold me my Kia Pro_cee’d was amazing. Sarah explained all the ins and outs and explained all packages such as GAP insurance and paint protection in regards to Diamonbrite, and Sarah was great! My first Service was dealt with by Kelly Hatton, Kelly like Sarah explained in depth and left nothing for me to sort out. Kelly sorted the process out from start to finish and always made sure I was happy with the Service received. I am now investing adding front parking sensors and yet again the process has been a breeze from start. The Parts department have explained in full detail the whole process and what it entails. Great job also from the Parts department! The sole priority at Ken Jervis Kia is Customer Satisfaction and they deliver upon that 100% Great Job as very impressed by the whole experience, even down to the Courtesy call after the Service to ask if everything had been satisfactory. No complaints whatsoever.
Mr G Critchlow, Kia Pro_cee’d Owner,Tean, Staffordshire.
19th May, 2017.
I was very impressed by the whole experience, even down to the Courtesy call after the Service to ask if everything had been satisfactory. No complaints whatsoever.
Mr I Kidd, Kia cee’d Owner, Leek Stoke-on-Trent, Staffordshire.
15th May, 2017.
Excellent Customer Service regarding booking in and informing me of the faults and repairs needed to pass the MOT. Joss rang me with the repairs required on my Kia cee’d and was very patient and explained everything in detail. Vehicle returned in excellent showroom condition. Thank you.
Mr J Devlin, Kia cee’d SW Owner, Salford, Manchester.
13th May, 2017.
To be honest, I will never give a perfect score because I firmly believe that there is always room for improvement. Having said that, there is nothing that I could suggest which would improve the service at Ken Jervis Kia. I am always treated politely, cheerfully and professionally even when the Staff are very busy.
Mrs M Wedgwood, Kia Rio Owner, Basford, Newcastle-under-Lyme, Staffordshire.
10th May, 2017.
I have my last three Kia vehicles with the Service Plan each time. I have truly professional Service from the team at Ken Jervis Kia, prior and after each visit. Friendly, polite and a pleasure to deal with.
Mr N Bridgewood, Kia Sportage Owner, Meir, Stoke on Trent, Staffordshire.
Well what can we say! The Staff at Service Reception made us feel welcome as soon as we arrived. We would also like to mention Harry Sims, he kindly took us into Hanley and also picked us back up and bought us back to the Dealership. I know it’s his job and part of the Service from Ken Jervis, I know it’s part of the Serivce you give to the customers, but I feel he has to have a special mention as he was so helpful and very friendly…Thank you all for caring.
Mr G Wrench, Kia Sportage Owner, Winsford Cheshire.
My Kia Pro_cee’d was ready early. The Staff all deserve recognition they are a credit to the Dealership.
Mr M Lucking, Kia Pro_cee’d Owner, Alsager, Cheshire.
Ken Jervis Sent a reminder email that the Service was due, I called to arrange the Service and a Courtesy car and everything went smoothly. All the Staff at Ken Jervis are brilliant at their job and making people feel special. I would recommend them to everyone.
Miss M Williams, Kia Picanto Owner, Fegg Hayes, Stoke-on-Trent, Staffordshire.
Brilliant Service, able to book on a Saturday morning, It may have been only 8 am but Neil in Service was bright as a button as if it was 10 am! Everything explained on Collection and Neil even let my 5 year old constantly interrupt him to ask questions! I would recommend to use Ken Jervis – the service is excellent.
Mrs R Hawthorne, Kia Rio Owner, Kidsgrove Stoke- on Trent, Staffordshire.
14th April, 2017.
Booked in by telephone, collected from home on time – and kept informed by telephone, Paid for over the telephone! Returned at promised time. Even a follow up call to see if I was happy. No hassle for me, did not have to loose any time from work.
Mr A Derricott, Kia cee’d Owner,Fenton, Stoke-on-Trent, Staffordshire.
12th April, 2017.
May I place my sincere appreciation and thanks to Neil Morris your Assistant Service Manager, thanks to Neil for the courtesy extended to me. The efficient and professional manner in which he dealt with my many and varied questions concerning the working of my newly purchased Kia Sportage. Neil is a credit to the dealership and should be highly commended for his commitment in ensuring a mark of 10/10 for customer care and satisfaction.
Mr W Rawlingson, Kia Sportage Owner, Stone, Staffordshire.
9th April, 2017.
I was kept informed through the whole process when my new Kia Sportage was on order. I was treated very courteously throughout the whole process. Everyone went out of their way to make the sale as simple and stress free as possible. Sarah cocks in Sales treated me with respect but we could still have a laugh together! She deserves to be highly commended.
Mrs E Beck, Kia Sportage Owner, Fulford, Stoke-on-Trent, Staffordshire.
Every attempt was made to fit my appointment around my work commitments. Always friendly and helpful.
Mrs C Smith, Kia Sportage Owner, Endon, Stoke-on-Trent, Staffordshire.
Great customer care going that extra mile, seamless Service from booking in my Kia Optima. Would highly recommend Ken Jervis, fantastic customer Service.
Mr I Lo Raso, Kia Optima Owner, Hanley, Stoke-on-Trent, Staffordshire.
Neil your Assistant Service Manager has been very helpful over a specific issue. I had some work done on my Kia Sportage whilst in Spain, but it went wrong when I got back to the UK and Ken Jervis sorted it out. Neil equipped me with the information needed for me to recoup the full cost from the garage in Spain, and agreed the wording I was using in my email to the Spanish Garage.
Mr R Hart, Kia Sportage Owner, Biddulph, Stoke-on-Trent, Staffordshire.
This is our fourth car purchased from Ken Jervis, two sold to us by Sarah and two from Mike. Both Mike and Sarah are friendly and efficient and treat us as individuals rather than just a customer. Sarah knows we have a ‘thing’ about number plates and even though it was Mike who sold us our Kia Rio this time, when I asked Sarah to come and help me choose the number plate she did. Both she and Mike tried to come up with ideas what number plates could mean (a silly thing but important to us). They both feel like friends who you can chat to and who remember things about you… little touches mean a lot.
Mrs J Rust, Kia Rio Owner, Tunstall, Stoke-on-Trent, Staffordshire.
We were entirely satisfied with every aspect of our experience with Ken Jervis and would not hesitate to recommend you to family and friends. We can’t praise you enough and Ian Clewes in Sales is exceptional. He experience is second to none. He made us feel completely at ease on each visit and was always very welcoming. We felt comfortable and not pressurised. Plus he makes a great cup of coffee!
Mrs D Norton, Kia Rio Owner, Dresden, Stoke-on-Trent, Staffordshire.
Since owning my Kia Picanto, Ken Jervis Kia are keen to ensure that I happy with my car. Kept well informed at all times and my Picanto returned to me on time.
Miss L Edwards, Kia Picanto Owner, Hanley, Stoke-on-Trent, Staffordshire.
Part ordered and available as promised. Work carried out promptly on day arranged, and all Staff were efficient and friendly. The cup of coffee and biscuits were greatly appreciated while I waited for the adjustment to be completed. The Showroom was clean and tidy with well-presented examples of the Kia range to browse over. An excellent example of a main dealer’s outlet. I believe Kia cars to be of high quality, keenly priced and supported by an excellent warranty. Well done and keep up the good work.
Mr H Johnson, Kia Sedona Owner, Church Lawton, Cheshire.
A very good and honest dealership.
Mrs L Livingston. Kia Venga Owner, Alsager, Cheshire.
The Service excellent, and the Staff are friendly. Everyone always has a smile, and always there to help with any problems. The Best in Stoke-on-Trent.
Mr D Bayley, Kia cee’d SW Owner, Norton, Stoke-on-Trent, Staffordshire.
Ken Jervis Kia is the only garage in the UK that do the job as it should be done, and I should know as I was a dealer principal in the motor trade for over 20 years. I travel 160 miles round trip for them to look after my wife’s car. Everyone at the Dealership are superb, very polite and courteous.
Mr A Danton, Kia Venga Owner, Preston, Lancashire.
As with previous visits, all aspects of Ken Jervis’ service are exemplary. There are few, if any Dealership are as equal as this one. All the Staff provide a great experience. I also own a BMW and the Service offered by them is only partly as good as Kia in Stoke-on-Trent. I am considering having it Serviced by Ken Jervis Kia in the future.
Mr P Bransby, Kia Rio Owner, Eccleshall, Staffordshire
Treated with the utmost courtesy and efficiency and have always been happy with the service received. Andy the Service Manager gave a full explanation of all the work carried out and we had a good chat about our shared enjoyment of golf!
Mr L Hughes, Kia Rio Owner,Biddulph, Stoke-on-Trent, Staffordshire.
Under promised and over delivered regarding the time my Kia cee’d returned beautifully cleaned and valeted. Staff are always friendly and knowledgeable and willing to go the the extra mile.
Mr J Crabtree, Kia cee’d Owner, Yarnfield, Stone, Staffordshire.
Mike Buckley provided a great service. We have purchased three cars and he is exceptionally efficient and knowledgeable about the Kia product, Very personable and welcoming and nothing too much trouble.
Mrs G Fisher, Kia Rio Owner, Biddulph, Stoke-on-Trent, Staffordshire.
Jim in Service collected and returned my Kia Picanto was very polite, he is a credit to Ken Jervis Kia. The Service reception Staff also kept me informed through the day. I thought the whole process was very smooth and professional.
Mrs A Brocklehurst, Kia Picanto Owner, Harriseahead, Stoke-on-Trent, Staffordshire.
Nothing too much trouble for the staff at Ken Jervis Kia they are all so nice. My Kia Venga is also one of the best cars I have ever had. Everyone at Ken Jervis does their upmost to make you feel special.
Mrs G Lomax, Kia Venga Owner,Bucknall, Stoke-on-Trent, Staffordshire.
Sarah Lacey in Sales, this is the second Kia Car I have bought from her. She is always so pleasant and helpful and has a lovely bubbly personality, she explains everything thoroughly and no matter how many times you contact her she is always willing to help.When I went for my second service in 2016 on my previous Kia Sportage I had unbelievable Service from the Assistant Service Manager Neil. He went out of his way to give me the best advice. An absolute gent and his advice right. The Service at Ken Jervis Kia is not based on making the most money from Customers but to build up a great rapport and trust’
Mrs L Kirkham’ Kia Rio Owner,Knypersley, Stoke-on-Trent, Staffordshire.
When I went for my second service in 2016 on my previous Kia Sportage I had unbelievable Service from the Assistant Service Manager Neil. He went out of his way to give me the best advice. An absolute gent and his advice right. The Service at Ken Jervis Kia is not based on making the most money from Customers but to build up a great rapport and trust’
Mr A Atkinson, Kia Sportage Owner,Gillow Heath, Stoke-on-Trent, Staffordshire.
We were slightly nervous about buying a new car as it had been a long time since we had. Mike Buckley in Sales put us at ease from start to finish – he explained all of our options and helped us come to a decision that was best for us. He also spent a lot of time with us and helped us get excited about the Kia Rio by telling us about (and showing us) all of its features. He even bought us flowers to celebrate our ‘ new car day!’
Mrs R Snell, Kia Rio Owner, Bradeley, Stoke-on-Trent, Staffordshire.
I will not go to another dealership even though locally we have 2 in a 5 mile radius from home.
Mr C Ford, Kia Picanto Owner, Winsford, Cheshire.
Our appointment was made by telephone for it’s annual Service (call received from Ken Jervis to remind me it was due); courtesy car and time arranged; telephone call received at the end of Service as agreed; collected my car; no problems whatsoever. Staff friendly and courteous; received follow up the day after to check if all was ok – My current Kia is my second Kia and my Wife also owns a Kia Rio. They are good and reliable cars. I’ve used this dealership for many years now and I’ve yet to have a problem. Purchase experience is not pressurised and Service costs etc.. are very competitive. I am delighted with the Service and Staff.
Mr E Emmett, Kia Sportage Owner, Birches Head, Stoke-on-Trent, Staffordshire.
Your Team at Ken Jervis could not have been more helpful, especially Andy the Service Manager. He went out of his way to find out about my Kia Rio Service history as we had already bought the car from another Kia dealer with whom we were not happy. We will certainly bring our car to you in the future as we could not fault the Service provided. We would have every confidence dealing with you in the future.
Mr C Hall, Kia Rio Owner, Bignall End, Stoke-on-Trent, Staffordshire.
Friendly polite and totally professional when dealing with me. They listened carefully whilst I explained the problem with the poor Radio reception, problem solved by the technician! My Kia Sorento returned thoroughly Serviced and spotlessly clean. A big thank you to all the staff..
Mr J White, Kia Sorento, Werrington, Stoke-on-Trent, Staffordshire.
Ken Jervis were recommended. The Kia Carens was on display in the showroom but it was no effort to get out so I could test drive. I was made to feel welcome and the Sales staff including Phil were very polite and not pushy.
Mrs D Corden-Lepetit, Kia Carens Owner, Leek, Staffordshire.
The Service provided by Ken Jervis is second to none. My Rio Serviced and the wheels were changed around as requested. Open and honest dealership and Sarah makes a brilliant cup of coffee!
Mrs K Warren, Kia Rio Owner, Blurton,Stoke-On -Trent. Staffordshire.
7th January, 2017.
Mike Buckley in Sales and the entire team were extremely welcoming and helpful throughout the process of purchasing my new Kia cee’d. Myself and my Husband have previously purchased from Ken Jervis in Stoke-on-Trent and would highly recommend them to others. The personal Service and ease of purchasing our Kia cee’d was second to none and Mike amazing!
Mrs J Hargreaves, Kia cee’d Owner, Penkhull, Stoke-On -Trent. Staffordshire.
3rd January, .
A courtesy car was provided and my Kia Sportage was available to collect well within the allotted time 100% satisfied.
Mr G Warburton, Kia Sportage Owner, Stone, Staffordshire.
30th December, 2016.
As always no fuss and no nonsense. My Kia Sorento was booked in for service and MOT and Failed,and required work to be carried out. I was contacted promptly and the work and cost was fully explained. I would recommend Ken Jervis to friends and family as we have received great service over the years.
Miss C Baskeyfield, Kia Sorento Owner, Kidsgrove, Stoke-on-Trent, Staffordshire.
22nd December, 2016.
The Car always returns from Service like a new car. This being my fifth Kia, and the Service proving to be the best.
Mr G Lownds, Kia Venga Owner, Bradwell, Newcastle-under-Lyme, Staffordshire.
20th December, 2016.
Efficient and informative throughout. Joss and the team are a credit to Ken Jervis!
**I Wish you all a Merry Christmas!**
Mr C Barnett, Kia Sportage Owner, Congleton, Cheshire.
19th December, 2016.
All the Staff at KJ were excellent! Very helpful and explained everything in the fullest detail. Questions and queries answered and the staff made sure I was very well looked after. I will recommend Ken Jervis to all my friends.
Mr R Lees, Kia Soul Owner, Cheadle, Staffordshire.
13th December, 2016.
As always a great experience from Ken Jervis Kia from start to end.. Would always return my Kia Picanto back here.
Mrs L Jackson, Kia Picanto Owner, Kidsgrove, Stoke-on-Trent. Staffordshire.
8th December, 2016.
First rate, excellent dealership from initial telephone call to leaving the showroom.
Mr B McKeating, Kia Sportage Owner, Haslington, Crewe, Cheshire.
4th December, 2016.
Very helpful staff and value for money, excellent service it’s the 3rd Kia purchased from Ken Jervis Kia . Mike Buckley was excellent, he went through every aspect of the car and answered all of my questions.
Mr A Stanyer, Kia Rio Owner, High Lane, Stoke-on-Trent, Staffordshire.
30th November, 2016.
3 years ago I bought my first Kia Picanto from Ken Jervis and since then I have been amazed by the professionalism and courtesy of the Staff. What they say is what they do! This will prompt me to return to change my current car in 2017. You deserve the “Dealer Of The Year Title”!
Mr S Latham, Kia Picanto Owner, Endon, Stoke-on-Trent, Staffordshire.
25th November, 2016.
I would like to take this opportunity of asking you to pass on my personal thanks and gratitude to all of your colleagues I had the pleasure of meeting on my two visits, these included the receptionists, other colleagues who where passing through the showroom whilst I was there who all took the time and trouble of speaking to me and the colleagues in the workshop who spoke to me in a warm and friendly manner whilst I was moving from the showroom to the car park. I even managed to get on well with an Everton Football Club supporter which is not easy as I am an ardent Liverpool Football Club supporter, only having a joke but goes to show how all your staff take pride in making sure that the customer feels at ease and welcome.
Finally and most importantly I must pay particular thanks and gratitude to James Ashworth who I had the pleasure of dealing with throughout my purchase. From initial email contact to telephone calls and meeting on two occasions James was nothing short of magnificent with me. His professionalism, knowledge and friendly nature is a credit to his personality and also a credit and asset to your organisation. Also given the number of different models of car you offer his knowledge of the one I chose was superb and at no time did I feel as if I had overstayed my welcome. Also and perhaps very importantly at no time did I feel under any pressure to do anything I didn’t feel comfortable with. I am also looking forward to many miles of enjoyment in my Kia cee’d.
Mr A Horner, Kia cee’d Owner, Eatham, The Wirrall.
23rd November, 2016.
Everyone was lovely and did a great job in a timely fashion and catered to my every need. Excellent service and excellent staff.
Miss L Bradley, Kia Sportage Owner, Ecclesfield, Sheffield.
20th November, 2016.
Excellent first contact not pushy at all and very informative. Everything I asked for was done in a very short time frame – car was well prepared and ready on time for collection. Paul Boulton was a 1st class Salesman.
Mr A Eccleston, Kia Rio Owner, Hanford, Stoke-on-Trent, Staffordshire.
18th November, 2016.
Always very pleased with the Service from Ken Jervis, friendliness and quality of work. Thank you also to the valeting team for such a good job my Kia on such a cold day.
Mrs J McGraw, Kia Pro_cee’d Owner, Leek, Staffordshire.
17th November 2016,
To Kelly McGough, Thank you for arranging our Kia Picanto to be collected from home for it’s annual Service, very much appreciated.
Mr N Anderson, Kia Picanto Owner, Haslington, Nr Crewe, Cheshire.
16th November 2016,
Good old fashioned customer service that makes the customer feel valued. Excellent customer service.
Mrs S Chappell, Kia Sportage Owner, Kinglsey, Stoke-on-Trent, Staffordshire.
14th November, 2016.
I am always very pleased with the Service I receive from the Staff at Ken Jervis Kia. They go above and beyond! Always highly recommended to family and friends.
Mrs S Ruscoe, Kia cee’d Owner, Burslem, Stoke-on-Trent, Staffordshire.
13th November, 2016.
Many thanks to all your Staff at Ken Jervis Kia – and Also to Mike Buckley in Sales for looking after me.
Mr G Wilson, Kia Sportage Owner, Cannock, Staffordshire.
11th November, 2016.
This is my fourth Kia from Ken Jervis and they are friendly and helpful and and there is nothing to dislike about the Service.
Mr B McKeating, Meir, Stoke-on-Trent, Staffordshire.
10th November, 2016.
I have always received very good Service from Ken Jervis Kia and I am completely satisfied every time. Thank you very much.
Miss P Harvey, Kia Venga Owner, Cobridge, Stoke-on-Trent, Staffordshire.
7th November, 2016.
Here are just some of the comments we’ve received about our excellent customer driven services.
Helpful Staff and complete honesty throughout, Steve Phipps and Sean Cosgrove were excellent.
Mr A Clowes, Kia Soul Urban Owner, Leek, Staffordshire.
4th November, 2016.
Mike Buckley explained everything clearly, the third Kia Picanto I have bought from him!
Mrs K Kearnes, Kia Picanto Owner, Trentham, Stoke-on-Trent, Staffordshire.
2nd November, 2016.
Good team and everything went as expected, and an MOT repair was also carried out under Warranty. Good set-up and the Grandson liked the sweets!
Mr C Walklate, Kia Sportage Owner, Cheadle, Staffordshire.
1st November, 2016.
Superb Service and everything carried out as arranged, car returned home to me in a lovely condition inside and out. Absolutely no reason not to recommend Ken Jervis Kia.
Mrs C Morris, Kia Carens Owner, Chesterton, Newcastle-under-Lyme Staffordshire.
29th October, 2016.
Staff very friendly and very very helpful, and I was treated with lots of respect. Sarah Cocks went out of her way to help – A big big thank you.
Mr R Cullen, Kia Rio Owner, Batley, West Yorkshire.
26th October, 2016.
1st class service and assistance. Sarah Cocks was a total professional throughout the purchase of my Kia Rio, could not fault how she looked after us the whole process.
Mrs J Rust, Sandyford, Stoke-on-Trent, Staffordshire.
Always get the same good Service, explanation and attention to detail – and the coffee and biscuits are a nice touch! A good experience all round.
Mr R Yates, Scholar Green, Cheshire.
Efficient booking in and work carried out done well. Very satisfied.
Mr G Bythway, Kia Venga Owner, Seabridge, Newcastle-under-Lyme, Staffordshire.
I am a long standing customer of Ken Jervis Kia and their Customer Service has improved year on year. It didn’t matter what price range the car I was purchasing as I was treated with respect, Sarah Cocks has extensive product knowledge and as such, I purchased a Kia Picanto which was right for my needs and budget.
Mr E Frith, Kia Picanto Owner, Norton, Stoke-on-Trent, Staffordshire.
13th October, 2016.
Great professional Service from start to finish. Neil, Kelly and Joss were all quick to great me by name on arrival, which makes the experience much more personal. Good Cars! Great Staff! Good Service!
Mr S Barsby, Kia Venga Owner, Leek, Staffordshire.
11th October, 2016.
I have been a customer at Ken Jervis for over 10 years. My wife and Daughters are also customers. Buying my Kia Sportage GT-Line like all the others has been a pleasure, there is a real feeling of being made to feel special. I had intended to buy a Kia Sorento to give me more boot space, Mike Buckley showed me the New Kia Sportage GT-Line which I fell in love with! He showed me the lowering boot feature to give me the extra space I needed. He has looked after my whole family for 10 years, great products, Sales and Aftersales, they bend over backwards and never give the impression that nothing is too much trouble.
Mr D Hooper, Kia Sportage GT-Line Owner, Clayton, Newcastle –under-Lyme, Staffordshire.
9th October, 2016.
Courteous friendly and punctual. Also, fitted in at quite short notice. Communications are good and subsequent ordering and fitting of parts. The front Service desk of Kelly and joss represent great ambassadors for Ken Jervis; professional and friendly but not over-familiar.
Mr R Hart, Kia Sportage Owner, Biddulph, Stoke-on-Trent, Staffordshire.
6th October, 2016.
Excellent service from the team at Ken Jervis Kia – car ready well ahead of schedule. Good value Service Plan. Best Service experience I’ve had infact.
Mr M McGowan, Kia Rio Owner, Market Drayton, Shropshire.
5th October, 2016.
Always an outstanding service, Kelly McGough – Service Reception is always very polite and helpful a welcoming smile and very knowledgeable. I refer my friends and family to Ken Jervis Kia when I hear their horror tales of customer Service with other Dealerships!
Mrs H Bell, Kia Rio Owner,Loggerheads, Market Drayton.
3rd October, 2016.
Our dedicated Sales Executive at Ken Jervis was Paul Boulton, He was extremely knowledgeable, attentive and professional throughout the Sales process. This purchase was a first for us and he made the whole experience very easy to understand. Paul was always available when we needed him and nothing too much trouble – a credit to the team. I would not hesitate in recommending my friends to purchase a vehicle from Ken Jervis in Stoke-on-Trent, based on my own fabulous experience and safe in the knowledge that they would be extremely looked after by all the Staff.
Mr J Tunnicliffe, Kia Sportage Owner, Keele, Newcastle-under-Lyme, Staffordshire.
1st October, 2016.
We travel from Bristol to Stoke to have our Kia Sorento serviced because of the fantastic Service given by ken Jervis. I am always greeted by name, and they even recognise my voice when I telephone to make an appointment. Customer service is second to none – triple 5* Service.
Mrs G James, Kia Sorento Owner, Yate, Bristol.
29th September, 2016.
Always very helpful and friendly Staff.
Mr G Barlow, Kia Picanto Owner, Cheadle, Stoke-on-Trent, Staffordshire.
27th September, 2016.
The repair completed more quickly than expected on my Kia Sportage! Courtesy car was equivalent to the car I own. Friendly and helpful Staff.
Mrs H Lewis, Kia Sportage Owner, Meir Heath, Staffordshire.
26th September, 2016.
I have already recommended Ken Jervis Kia to many people and have on several occasions found people admiring the car. I always tell them about Ken Jervis and let them sit in my Picanto to get the feel of it! This is the second Picanto that I have purchased from Ken Jervis in Stoke-on-Trent, and I am delighted with this Kia Picanto as I was with the first! The whole Ken Jervis Team and especially Sarah in Sales made it a faultless experience. They could not have been more helpful and gave me all the time I needed to choose the colour etc.. The wonderful support that I have received over the last three years right through to the recent purchase of my New Picanto has been second to none – it certainly influenced my choice to buy a car from Ken Jervis! For both of my car purchases I was fortunate enough to be helped by Sarah, and she could not have been more helpful. Wonderful to be treated as a human being for a change and not a cheque book!
Mrs S Taylor, Kia Picanto Owner, Stone, Staffordshire.
24th September, 2016.
The Dealership has demonstrated the best Customer Service I have ever experienced in over 40 years of motoring. The timing, reception and help were all my Wife and I could wish for.
Mr R Lovell, Kia cee’d Owner, Congelton, Cheshire.
21st September, 2016.
Paul Boulton in Sales has a friendly approach, very knowledgeable and even offered to come in on his day off so I could collect my Kia Rio at a time that suited me. Very friendly, even the Manager thanked me for me custom.
Mrs A Poole, Kia Rio Owner, Baddeley Green, Stoke-on-Trent, Staffordshire.
Friendly and informative Staff who dealt with me promptly. I am totally pleased with the Service I receive at Ken Jervis, I have been a customer for years and I always recommend to my friends.
Mrs J Mathias, Kia Carens Owner, Tunstall, Stoke-on-Trent, Staffordshire.
James was a very friendly and helpful person who is an asset to your team. I also met other members of Staff, and felt comfortable talking to them. I feel that is I ever did have and questions or problems in the future I would easily find someone to assist me. A very enjoyable Sales experience throughout with no unnecessary delays or obstacles. Helpful and Courteous.
Mrs L Green, Kia Picanto Owner, Birches Head, Stoke-on-Trent, Staffordshire.
Joss the receptionist dealt with me in a polite and professional manner. Very impressed with the service and attention – in comparison to Vauxhall dealers your streets ahead.
Mr T Silvester, Kia cee;d Owner, Longton Stoke-on-Trent, Staffordshire.
When we bought the car the salesman Ian was fantastic, took the time to listen and made us feel very welcome. When we had a detachable towbar fitted via Kia, I was disappointed to see so much of the towbar mounting and electrics visible and was unable to swing the electric socket out of sight. A couple of weeks later the car was in for a replacement headlight which was done quickly and professionally. I mentioned to the head mechanic about being unable to swing the electric socket of the towbar out of sight. He responded brilliantly and asked I wait 10 minutes… he fixed it for me and also sprayed a couple of silver nuts to black to make it more discreet. So I was delighted and never expected him to get his spray can out! There’s a mechanic who takes pride in his work!
Mr J Reay, Kia Pro_cee’d Owner, Biddulph, staffordshire.
9th, September, 2016.
Good value vehicles and excellent Customer Service. In this particular instance I had a slight concern with my Kia Soul and Andy the Service Manager, came out on a test drive and allayed my concerns.
Mr R Egan, Kia Soul Owner, Leek, Staffordshire.
7th, September, 2016.
Friendly Reception by one and all. Quality experience from start to finish. Outstanding Service,
Mr T Poulson, Kia Pro_cee’d Owner, Burslem, Stoke-on-Trent, Staffordshire.
4th, September, 2016.
Outstanding Service, excellent courtesy car and the service was completed quickly so I could visit my new Grandaughter! Thank you. Fantastic Service and value for money
Mrs J Johnson, Kia Rio Owner, Sandbach, Cheshire.
1st, September, 2016.
All went well with the Service – we live 50+ miles away in the West Midlands and purchased our Kia Sportage from you back in December 2015. We were delighted with your very hands-on approach and so we travelled the 50+ miles for the first Service on our Kia Sportage. Your Staff are a credit to Ken Jervis Kia and we will return in 12 months time for the next Service! Thank you.
Mr G Weale, Kia Sportage Owner, Stourbridge, West Midlands.
31st August, 2016.
I had my Kia Picanto brand new 7 years ago form Ken Jervis Kia, and your Staff have looked after My Kia Picanto from new. This is what you need, someone to trust when you are 83.
Mr N Unwin, Kia Picanto Owner, Werrington, Stoke on Trent, Staffordshire.
26th August, 2016.
Really appreciated the lift into Hanley Town Centre and back, a lovely touch! The attitude also of all your Staff is Excellent. We will definitely recommend you, worth the journey!
Mrs J Jenkins, Kia Rio Owner, Derby, Derbyshire.
24th August, 2016.
It was so nice to collect my Kia Picanto and realise it had been beautifully cleaned inside and out! I hadn’t had time to do this which was quite a bonus! Thank you very much!!
Mrs M Black, Kia Picanto Owner, Leek. Staffordshire.
21st August, 2016.
Perfect! Service is superb, couldn’t be any better! Nowhere better found in the last 50 years!
Mrs D Rubin, Kia Soul Owner, Kidsgrove, Stoke-on-Trent, Staffordshire..
17th August, 2016.
As always polite and very courteous, Sarah cocks even sold me another car! Would always recommend Ken Jervis Kia a Very happy customer!
Mr D Shore, Kia Rio Owner Churnet Valley, Staffordshire
14th August, 2016.
Everyone goes out of their way to give a good Service. This is my second Kia from Ken Jervis and I wouldn’t go anywhere else. The honouring of the 7 year warranty on my previous Kia Sportage has particularly influenced my second purchase
Mrs H Pritchett, Kia Sportage Owner, Crewe, Cheshire.
17th August, 2016.
I was kept informed of the progress on the Service and MOT. The work required was carried out straight away so I didn’t have to book a second appointment. All Staff were friendly and helpful. My Kia cee’d was cleaned before being returned to me which was an added bonus. I’ve had a great experience with Ken Jervis Kia since I bought my Kia cee’d 4 years ago. What I like most is that there are no high pressured Sales techniques used which has put me off so many companies. My 3 children have also bought cars from Ken Jervis. I dealt with Mike Buckley when I first my Kia cee’d and he always has a smile and a few words for me when I come in to have work done on the car. Considering it’s not often and that it is 4 years since I bought the car, it’s fantastic Customer Service that he doesn’t forget his clients.
Mrs C Pezzaioli, Kia cee’d Owner, Stockton Brook, Staffordshire.
14th August, 2016.
We have dealt with Ken Jervis in Stoke-on-Trent since 2006 and have always been completely satisfied with Servicing/repairs and purchases. I always find the Staff on the Reception desk to be friendly and are on top of their jobs!
Mr D Eborall, Kia Rio Owner, Crewe, Cheshire.
10th August, 2016.
I would like to thank Kia for my new Sat Nav system, fitted as a good will gesture as my Kia Sportage was just outside the warranty. Excellent Service. Will never move away from Ken Jervis!
Mrs S Taylor, Kia Sportage Owner, Tunstall, Stoke-On -Trent. Staffordshire.
8th August, 2016.
Polite and helpful Oh! just smashing!
Mrs G Smith, Kia Venga Owner, Norton, Stoke-on-Trent, Staffordshire.
6th August, 2016.
I used my previous garage for over 25 years until it closed – that length of time, I think that speaks for it’s self. But in the last 2 years Ken Jervis has gone way beyond! I couldn’t be more satisfied.
Rev J Keeling, Kia Soul Owner, Kidsgrove, Stoke-on-Trent. Staffordshire.
5th August, 2016.
The Service from the Ken Jervis team is second to none. It is the very best.
Mr B Nicklin, Kia Rio Owner, Fulford, Stoke-on-Trent, Staffordshire.
3rd August, 2016.
Excellent 1st impression! Service Manager Andy Southwick very professional – courteous and very attentive to detail- everything fully explained.
Dr J Klein, Kia Sorento Owner, Clifton, Derbyshire.
2nd August, 2016.
We were greeted by a very friendly and helpful individual a Mr Mike Buckley. This guy was amazing from start to finish. He answered all the questions we needed answering, allowing us to spend some time sitting in the Kia Soul in an unrushed manner. He was very down to earth and treated us with such respect even though he may not have know that we were going to purchase a Kia Soul or any other vehicle! He was very accommodating with regard to the purchase and went out of his way to make sure everything went smoothly. We were also offered coffee and made to feel really at home and what we really liked about this Kia Dealership was how he made looking around the showroom a pleasure and this created a lovely atmosphere.
Mrs S Neild, Kia Soul Urban Owner, Bug Lawton, Congleton, Cheshire.
29th July, 2016.
No Pressure lots of useful information,all good, Kia Sales Staff unhelpful at another Kia Dealership.
Mr D Rogers, Kia Sportage Owner, Stafford, Staffordshire.
27th July, 2016.
Kelly in Service Reception was very polite and helpful and made me feel welcome from when I entered the premises to checking my details and giving me any information I needed. When I collected my Kia Venga she again made me feel welcome and explained all the paperwork to me Kelly is a credit to Ken Jervis Kia. Could not fault the Service given, from booking the my Kia Venga in to a text to say ready for collection.
Mrs Pant, Kia Venga Owner, Werrington, Stoke on Trent, Staffordshire.
25th July, 2016.
All good consistant smooth Service. Everything went well and Steve Phipps in Sales kept us up to date with the process of our Kia Sportage on order, flowers also a nice touch and even the Assistant Manager came out of his office to wish me well with my New Kia Sportage. Good Service.
Mr S Lockett, Kia Sportage Owner, Cotes Heath, Stafford, Staffordshire.
23rd July, 2016.
Super easy to arrange my first Service on my Kia Rio. I was given lots of choice to arrange either collection, courtesy car or a waiting appointment. Would feel comfortable to have my Service carried out at Ken Jervis again!
Mrs A Johnson, Kia Rio Owner, Abbey Hulton, Stoke-on-Trent, Staffordshire.
21st July, 2016.
I arrived early and was offered a coffee and biscuit to make me feel welcome, polite and helpful Staff.
Mr E Jamison, Kia Picanto Owner, Cheadle ,Staffordshire.
20th July, 2016.
I find I don’t have anything to worry about. I am reminded to book my Kia Soul in, I get offered a courtesy car if needed. The work carried out and anything I am unsure of is explained, an all round good service. Overall I think they have a great team at Ken Jervis and I would be happy talking to any other Staff member as they all are very accommodating.
Mrs L Rowley, Kia Soul Owner, Longton, Stoke-on-Trent, Staffordshire.
17th July, 2016.
Very professional and their customer care is paramount. Excellent.
Mrs J Clarke, Kia Picanto Owner, Chell, Stoke-on-Trent, Staffordshire.
14th July, 2016.
It has been some time since I have dealt with a dealer like Ken Jervis, everyone at the dealership were very welcoming and friendly. They make you feel like a person and not a number. Nothing is too much trouble for them. The Sales executive – Ian Clewes is without doubt the best I have ever dealt with, he is both an asset to Kia and Ken Jervis, very easy to talk to and at no time did we ever feel pressured. He has now set the standard that all other Sales executives will have to meet!
Mr G Biddulph, Kia Rio Owner, Church Lawton, Cheshire.
12th July, 2016.
No complaints thank you very much! Almost look forward to the next Service!
Mr D Bermingham, Kia Sportage Owner, Northwood, Stoke-on-Trent, Staffordshire.
9th July, 2016.
When I brought my Kia Sportage in Neil was on the Service desk and he was friendly, helpful and extremely professional. I asked him to have the front tyres checked as I was travelling to Portugal, he said they would be checked and if the technicians said they were ok I could be assured that they would be, however many garages would have changed them anyway! As a satisfied customer who will definitely having another Kia which will be from Ken Jervis.
Mr A Atkinson, Kia Sportage Owner, Blythe Bridge, Stoke-on-Trent, Staffordshire.
7th July, 2016.
Excellent friendly service yet again. Communication via telephone, voicemail and text. Kept informed and updated. Kelly in Service explained every detail in full on collection of my Kia Venga.Very very impressed.
Ms K Scattergood, Kia Venga owner, Blythe Bridge, Stoke-on-Trent, Staffordshire.
3rd July, 2016.
Once again a perfect example of high quality service and care I have come to expect from Ken Jervis Kia.
Mr B Carter, Kia Sportage Owner, Gillow Heath, Stoke-on-Trent, Staffordshire.
1st July, 2016.
Andy Southwick your Service Manager is a first class ambassador for Ken Jervis Kia!
Mr P Maydew, Kia Picanto Owner, Bignall End Stoke-on-Trent, Staffordshire.
29th June, 2016.
I have been satisfied with the way my initial approach was handled by the team at Ken Jervis, from when I enquired about the Kia range right through to the ongoing aftercare of my Kia Picanto, Helpful and friendly.
Mrs P Ibbs,Kia Picanto Owner, Basford, Newcastle-under-Lyme, Staffordshire.
25th June, 2016.
Always 1st class attention as soon as you walk into Service Reception. All staff are fully professional.
Mr N Beard, Kia cee’d SR7 Owner, Blythe Bridge, Stoke-on-Trent, Staffordshire.
21st June, 2016.
I am very satisfied with all the aspects of the Service received from Mike who sold us our Kia cee’d right up to the present time, even everything from a reminder Service & MOT letter through to making the appointment the Service received is carried out with a friendly attitude. I am very satisfied.
Mr A Hawkins, Kia cee’d Owner, Weston Coyney, Stoke-on-Trent, Staffordshire.
17th June, 2016.
Andy, the Service Manager listened to my problem and sorted it out in due course. The best service I have received from any dealership. From the time I contacted the dealership and collecting my Sorento, I cannot fault the company.
Mr M Skerratt, Kia Sorento Owner, Stone, Staffordshire.
15th June, 2016.
Polite helpful Staff, My Kia Carens returned nice and clean.
Mr T Redman, Kia Carens Owner, Dresden, Stoke-on-Trent, Staffordshire.
12th June 2016.
Just so easy! I don’t even have to remember when my Service is due as I always get a reminder from Ken Jervis. I am never put out as I get a courtesy car and the times agreed are always adhered to. Ken Jervis have looked after me from the minute a purchased my Kia Picanto, I cannot fault their customer service at all. Kelly is always friendly and helpful, I have seen her previously and she has always been the same. Everyone always remembers you which is a really nice touch.
Mrs J Morgan, Kia Picanto Owner, Maybank, Newcastle-under-Lyme. Staffordshire.
10th June, 2016.
Paul Boulton our Sales Executive answered all of our questions in a friendly but professional manner. Excellent Service.
Mr T Cashmore, Kia Sportage Owner, Fenton, Stoke-on-Trent, Staffordshire.
7th June, 2016.
Making arrangements to book in for Service was easy and the Staff efficient. My car collected and returned at the agreed time, shinning and smelling very nice! I have been very satisfied with Ken Jervis since purchasing my Kia. An efficient and trustworthy Service I require and I receive.
Mrs J Millington, Kia Rio Owner, Stanley Moor, Staffordshire.
6th June, 2016.
My Kia cee’d was collected from home, Serviced and returned having been serviced and thoroughly cleaned. Most of my contact with Ken Jervis Kia is by telephone, Kelly in the Service Department followed up the process with a telephone call and email. Very courteous.
Mr B Bowman, Kia cee’d Owner, Endon, Stoke-on-Trent, Staffordshire.
3rd June, 2016.
I cannot find a single fault with the Service I received from my Sales Executive James Ashworth. From start to finish I was made to feel very welcome and at ease, everything was explained clearly and my all my questions were answered. Would definitely recommend this dealership!
Miss J Beech, Kia Picanto Owner, Maybank, Newcastle-under-Lyme, Staffordshire.
2nd June 2016.
Brilliant Aftersales Service, cannot do enough for you even 3 years after the initial sale of my Kia Sorento. Each person in every department I deal with shows the same customer friendly mannerism, a credit to Ken Jervis Kia. Thank you.
Mr K Broad, Kia Sorento Owner, Birches Head, Stoke-on-Trent, Staffordshire.
30th May, 2016.
Courteous Staff, very helpful, great value, reliable cars with a 7 year warranty. All of the Staff at Ken Jervis are great and all need a pat on the back!
Mr F Amison, Berryhill, Stoke -on-Trent, Staffordshire.
27th May, 2016.
Kelly and the Service Staff were very helpful and courteous. The Courtesy car was clean and suited my purpose, and my Kia Picanto returned to me in a spotless condition.
Mrs D Kemble, Kia Picanto Owner, Rugeley, Staffordshire.
24th May 2016.
The best Customer Service I have ever experienced in the car world!
Mrs S Allen, Kia Carens Owner, Stone, Staffordshire
22nd May 2016.
We ventured out car shopping expecting to visit quite a few dealerships. As soon as we’d experienced the service from Ken Jervis Kia in Cobridge, we never made it to anywhere else. Sarah was very friendly, helpful and knowledgable. She made the process stress free and we never felt pressured into a buying a car. From starting the process on Saturday afternoon, we picked up our new car the following Friday and we are so happy with it. We even got a bunch of flowers which was a lovely touch. We will definitely be re-visiting. Thanks to Sarah Cocks and the Kia team.
Mrs V Hodge, Kia cee’d SW Owner, Whiston, Staffordshire.
19th May 2016.
Your Service team work very efficient and the telephone call to confirm my satisfaction was appreciated. Thank you.
Mr I Broadhurst, Kia Rio Owner, Church Lawton, Cheshire.
14th May, 2016.
It is an absolute pleasure to deal with a group of people in the Service industry who are professional courteous and happy in their work. 10/10 from me!
Mr M Wilson, Kia Carens Owner, Westlands, Newcastle-under Lyme, Staffordshire.
13th May 2016.
Kelly on Service reception desk was great, knew and welcomed me by name. All the girls on the desk provide the same warm welcome, whoever I deal with on arrival. All work completed on time, work advised was explained before completing and booking in procedure was prompt. Always recommend, my daughter now drives a Kia Rio and my wife a Kia Picanto.
Mr E Wolfenden, Kia Sportage Owner, Trentham, Stoke-on-Trent, Staffordshire.
11th May, 2016.
My Kia Sportage was booked in for a specific time slot and I received a courtesy call the day before the day before asking me to be 15 minuets prior. My Kia Sportage was ready bang on time, cleaned and ready to go. Great service and kept informed at all times.
Mrs J Beck, Kia Sportage Owner, Fulford, Stoke-on-Trent, Staffordshire.
9th May, 2016.
The Staff at Ken Jervis Kia are all special! always a smile and a coffee everytime you go there!
Mrs A Turner, Kia Sportage Owner, Alton, Staffordshire.
5th May 2016.
I knew exactly what I wanted when I purchased my Kia Soul and Ian in Sales did everything possible to find it for me. Whenever I have been back to Ken Jervis Ian is always there to give a warm welcome. Because of my satisfaction with Ken Jervis, my Son has also purchased a car from there and Ian was also able to fulfil his needs also. I look forward to dealing with him and Ken Jervis Kia for many years to come.
Mr S Mitchell, Kia Soul Owner, Penkhull, Stoke-on-Trent, Staffordshire.
3rd May, 2016.
Completed on time, work advised was explained before completed, booking in was prompt. Always receive very good service every time I have dealt with Ken Jervis Kia,
Mrs E Kirby, Kia Sorento Owner, Goostrey, Crewe, Cheshire.
2nd May, 2016.
Excellent Service as usual. My Kia cee’d SR7 was collected from where I work and delivered back before I finished work – Service which backs up the car itself.
Mr P Kirkham, Kia cee’d SR7 Owner, Sneyd Green, Stoke-on-Trent, Staffordshire.
30th April, 2016.
Particularly impress with the fact my Kia Picanto was washed/valeted before being delivered back to my place of work – complete with air freshener. I have always been completely satisfied with my dealings with Ken Jervis Kia.
Mrs E Powell, Kia Picanto Owner,Birches Head, Stoke-on-Trent, Staffordshire.
28th April, 2016.
I have recently undergone surgery and currently unable to drive, although I live outside your normal collect and delivery area your very kind Service Department readily agreed to assist me and arranged collection of my Kia Sportage, The Service I received was excellent.
Mrs H Mardling, Kia Sportage Owner, Stone, Staffordshire.
26th April, 2016.
Always a very nice clean and organised place to visit.
Mrs S Tudor, Kia Venga Owner, Tunstall, Stoke-on-Trent, Staffordshire.
23rd April, 2016.
Everything at Ken Jervis was well organised extremely well and I was very satisfied with the whole procedure. I would recommend the Service team and would like to commend Chloe Tomkinson for her professionalism and knowledge, she was polite and courteous and made me feel very welcome when I approached the service desk. Well Done.
Mr J Stecko. Kia Picanto Owner, Norton, Stoke-on-Trent, Staffordshire.
21st April, 2016.
Ken Jervis provide excellent customer service and the communication is excellent, cannot fault them – they all do a brilliant job.
Mrs M Flanagan, Kia Sportage Owner, Chesterton, Newcastle under Lyme, Staffordshire.
16th April, 2016.
Everyone I spoke to, or had any contact with could not have been more helpful.
Mrs A Sproson, Kia Picanto Owner, Burslem, Stoke-on-Trent, Staffordshire.
13th April, 2016.
Excellent Service from Ken Jervis in Stoke-on-Trent. They are a credit to Kia, a very perfect example on how you should be looked after. Confident in their work and kept up to date at each stage and had the pleasure of a brand new Kia Sportage as a courtesy car!
Mr C Wright, Kia Soul Owner, Berry Hill, Stoke-on-Trent, Staffordshire 10th April, 2016.
Mike Buckley the Salesman at the dealership was absolutely wonderful! In terms of constantly communicating with me day in and day out regarding delivery of my Kia Sportage. He also made sure I got the best deal. He also made me a lovely cup of tea, flowers for the wife – he should be recognised. He shows he had my interests at heart.
Rev. V Onwukanjo, Kia Sportage Owner, Southwark, London.
8th April, 2016.
From booking my Kia Picanto in and to collecting it after the Service and MOT, the whole process was quick and efficient.
Mrs M Devlin, Kia Picanto Owner, Salford, Manchester.
5th April, 2016.
Staff are always friendly and helpful. Great communication and reminders. The Service plan is a great help and all the customers are well looked after while waiting.
Mrs W Keay, Kia cee’d Owner, Silverdale, Newcastle-under-Lyme, Staffordshire.
4th April, 2016.
I highly recommend Kia, never had any problems with my two cars.
Miss R Amison, Kia Rio Owner, Goldenhill, Stoke-on-Trent, Staffordshire.
2nd April, 2016.
This is my 3rd Kia from Ken Jervis, I have been going there for 10 years. I’m pleased with them nothing is too much trouble, and I have recommended quite a few to the garage.
Mrs E Day, Kia Picanto Owner, Leek Staffordshire.
31st March, 2016.
Ken Jervis don’t pester you with Sales calls when you are looking to buy a car – other dealerships do which puts me off. I like the no pressure, helpful and everything explained clearly to you.
Miss F Cohen, Kia Rio Owner, Trent Vale, Stoke-on-Trent, Staffordshire.
26th March, 2016.
I have had all my car’s from Ken Jervis for about 15 years now, and have always dealt with Mike Buckley, he does know what I like! something a bit special. Mike always goes that extra mile from the moment you walk through the door, no matter why you are there. Mike makes buying a new car easy, a friendly smile and a coffee, but most of all the facts and information you need to make the right decision. But even that is not the end, he will ring me from time to time just to see if all is well. Mike is not just a Salesman, he has become a good friend.
Mr A Rawlingson, Kia Sportage Owner, Bucknall, Stoke-on-Trent. Staffordshire.
20th March, 2016.
Steve Phipps, in Sales was very pleasant and attentive, emails always responded to and the same for telephone calls… a true asset to the Ken Jervis team. We already had a Kia Sedona which we have always liked and are still keeping! The new Kia Range is fantastic and would certainaly not hesitate another Kia or recommending Ken Jervis Kia.
Mrs M Booth, Kia Rio Owner, Chesterton, Newcastle-under-Lyme, Staffordshire.
18th March, 2016.
Ken Jervis Kia operate and maintain an efficient Service, not only when purchasing a car but aftersales, which can be more important. Purchasing a car is a short term event – whereas aftersales can be over several years – I have dealt with various Staff at Ken Jervis over the years, and each of them offer a friendly and efficient Service. Overall they have a great team.
Mrs E Reeves, Kia Sorento Owner, Blythe Bridge, Stoke-on-Trent, Staffordshire.
17th March, 2016.
The Reception Staff are always happy as soon as you walk in and always very helpful. Really pleased with the Service – the Staff on Reception always keep you updated.
Mr N Sproston, Kia Rio Owner, Packmoor, Stoke-on-Trent.
14th March, 2016.
Very satisfied with the service, I had a lovely cup of tea while I waited for my car to be washed, which was nice.
Mr A Miller, Kia Picanto Owner, Sandbach, Cheshire.
12th March, 2016.
I was very impressed with Ian in Sales – he even met me at the door and made us feel very welcome.
Mrs B Wiggins, Kia Venga Owner, Talke Pits, Stoke-on-Trent, Staffordshire.
9th March 2016.
Quick and easy from start to finish with very helpful Staff. Kelly in Service Reception help me when my car broke down on the way to the Service! and still fitted me in with no issue even though I was late for my booking!
Mrs S Burgess, Kia Picanto Onwer, Newcastle-under-Lyme, Staffordshire.
7th March, 2016.
I was contacted to remind me that my annual Service was due and I had the option of a waiting appointment, courtesy car for the day or a lift into town. I chose to wait, and was given the choice of tea or coffee to drink – I chose tea, and a couple of bickkies! My Kia ~Rio was ready well in time, Service completed and returned washed and valeted, what more could anyone want.
Mr R Husband, Kia Rio Owner, Ash Bank, Stoke-on-Trent, Staffordshire.
5th March, 2016.
I do not give out any scores without my comments being true and the Service I have had from Ken Jervis Kia is first class, from the time I bought my Sportage from them and to date. I could not wish for better Service and that’s why I keep going back and when I do need to change my Kia Sportage they will be the first dealership I will go to. The staff go out of their way to make you feel special and they are nice friendly people.
Mrs P Cook, Kia Sportage Owner, Sandbach, Cheshire.
3rd March, 2016.
All went well and my Kia Sorento ready for collection and cleaned by lunch time.
Mr G Lissamore, Kia Sorento Owner, Dudley, West Midlands.
1st March, 2016.
Greeted at the door as if we are old friends, mind you, I suppose considering this is our fourth car from Ken Jervis in 7 years! The friendliness, knowledge and politeness of Staff great, coffee not bad either!
Mrs K Warren, Kia Rio Owner, Blurton, Stoke-on-Trent, Staffordshire.
27th February, 2016.
The team at Ken Jervis are very nice people to deal with. Mike Buckley in Sales is a very nice polite man, he gave my wife flowers which was a nice touch!
Mr J Flynn, Kia Sportage Owner, Stoke-on-Trent, Staffordshire.
25th February, 2016.
Very efficient Service by all of the staff, and my Kia cee’d ready on time.
Mrs M Bird, Kia cee’d Owner, Penkhull, Stoke-on-Trent, Staffordshire.
21st February, 2016.
The staff are friendly and the experience is hassle free. I like the way the customer has options of waiting, taking a service car or dropped off locally whilst the service takes place. Every effort is made to make the customer feel special and love their car more with the car wash, valet and air freshener. Not forgetting the experience and reliability of the mechanics who carrying out the service. All the staff work together as a team to make things run smoothly for the customer. The overall focus on the customer and what they can do to enhance your experience and recognise you as an individual.
Mr C Oliver, Kia Rio Owner, Sandbach, Cheshire
19th February, 2016.
Fantastic team, so polite and helpful. No issues, and a big thank you to all the team. All very good at their jobs and an asset to the team!
Mr A Beeston, Kia Sportage Owner, Crewe, Cheshire.
16th February, 2016.
Showroom, Service reception area and facilities beautifully clean. All the Staff are all very helpful making the whole experience a joy rather than a chore.
Mr C Oliver, Kia Rio Owner, Sandbach, Cheshire.
3rd February, 2016.
We have had six motability cars over the years, all different makes. Kia and Ken Jervis have been the best, we are really happy with the care received from all the Staff. Well done!
Mrs G Lomax, Kia Venga Owner, Bucknall, Stoke-on-Trent, Staffordshire.
30th January, 2016.
As per normal the Service was first rate. 5***** as usual; Ken Jervis Kia should be re-named Ken Jervis Service!
Mr P Copeland, Kia Carens Owner, Chell Heath, Stoke-on-Trent, Staffordshire.
22nd January, 2016.
Exemplary Service as usual. Quick and clean workmanship. Also well looked after in Service Reception whilst waiting – no problems at all.
Mr R Dean, Kia Venga Owner, Blurton, Stoke-on-Trent, Staffordshire.
18th January, 2016.
I have not used Ken Jervis Kia before, but I was really impressed and will certainly use you again. The young lady on Service Reception Joss was friendly and really helpful.
Mr N Shelden, Kia Sorento Owner, Leek, Staffordshire.
11th January, 2016.
I saw Andy your Service Manager this morning to resolve a matter, for what turned out to be a simple solution. He was very polite, professional and gave me full and promt attention. I can only say that he is a credit to the good customer care relations that you provide at Ken Jervis; as is the case for all the staff that I’ve encountered.
Mr T Silvester, Kia cee’d Owner, Longton, Stoke-on-Trent, Staffordshire.
I’ve already thanked him but please pass on my appreciation and keep up the good work.
Please would you pass on my thanks to all those who made the Santa Day so special when my granddaughter came to have her photo taken. Mia Sienna. Her mummy said how kind everyone was. I think Mia was the youngest at five weeks.. The photo was beautiful and thank you so much for the extra one which we had as we are so far away.. Wales.
Hopefully you all enjoyed Christmas. All good wishes for 2016.
Mr & Mrs G Stewart, Kia cee’d Owner, Portmadog, Gwynedd.
31st December 2016.
Peoples lives are busy and need their car. It’s important to trust the dealership you use, I trust the team at Ken Jervis.
Mr P Lawton, Kia Sportage Owner, Biddulph, Stoke-on-Trent. Staffordshire.
21st December, 2015.
They are all great! I like the fact that even when we’ve not been in for a while they all recognise us and we are treated more like friends rather than someone they have to get a sale out of!
Mrs E Baskeyfield, Kia Picanto Owner, Cheadle, Staffordshire.
19th December, 2015.
I have been in the motor trade for 20 years plus, and it’s a real shame other dealerships don’t have the quality Service like Ken Jervis Kia – well done and thank you to all.
Mr C Wolley, Kia Sportage Owner, Staffordshire.
7th December, 2015.
I now know why you have been awarded a European Platinum Award. 1st class Service from start to finnish. Ken Jervis offers the “Complete Package”. Thank you for treating me like a valued customer.
Mr E Frith, Kia Picanto Owner, Ford Green, Stoke-On- Trent, Staffordshire.
1st December, 2015.
Friendly understandable Staff that have time for you the Customer. I was just really impressed with the everything was explained and listened to what I wanted from a car, and then a Kia was suggested which was in my price range. Thank you to Mike Buckley for advising me to buy an excellent car.
Mr G Cooper, Kia Rio Owner, Biddulph, Stoke-on-Trent, Staffordshire.
24th November, 2015.
I gave Kia and Ken Jervis a score of 10/10 because from the point of contacting Kia Customer Care where was no quibble about the problem and I was promptly told to book in a main dealer so my problem could be assessed. The staff at Ken Jervis were friendly and polite and kept me informed by phone without me having to ring them! My Sorento is not in warranty but the problem was paid for by Kia. All in all I am delighted the Ken Jervis have sorted out the only problem I have had my Sorento which after all it is eleven years old. Am I happy with the service? yes indeed – would I buy another Kia? yes indeed and I would recommend a Kia motor to anyone else. Thank you very much.
Mr P Barnes, Kia Sorento Owner, Bucknall, Stoke-on-Trent, Staffordshire.
17th Novbember, 2015.
I have dealt with this dealership for a number of years now and I am always treated like a valued customer. They are very reliable and on the rare occasion I have ever had a problem Ken Jervis has dealt with it very quickly, I trust their workmanship.
Mrs C Blunt, Kia Venga Owner, Gosnall Staffordshire.
10th November, 2015.
Excellent service as usual. It was ‘Wear it Pink’ day when I visited Ken Jervis and the Staff let my children have several pink balloons to take home! also a nice surprise to be told my MOT was included in my Service Plan!
Mrs C Kinder, Kia Picanto Owner, Cheddleton, Staffordshire.
5th November, 2015.
Once again, excellent Service. As someone new to Kia, I have found your Sales team and now your Service team to be excellent. So much so I am likely to stick with Kia when the time comes to trade my car!
Mr T Ball, Kia cee’d Owner, Burslem, Stoke-on-Trent, Staffordshire.
29th October, 2015.
No problems at all making an appointment , Staff were very friendly and I was kept informed while my vehicle was in for Service. I felt you’re not treated as just another Customer- treating me as an individual and taking in my concerns and advising.
Mr M Parr, Kia Rio Owner, Packmoor, Stoke-on-Trent, Staffordshire.
23rd October, 2015.
Today I finally collected my brand new Kia cee’d from the wonderful Ken Jervis, due to my insurance company messing me about with a pay out, its been a long awaited collection. I’ve had dealings with several of your staff within the last 2 weeks James, Paul, the singing guy who’s name I don’t know! And a guy I think was called Mike? Maybe? Anyway ALL of the staff are faultless you are instantly made to feel very welcome, everyone is cheerful and friendly like one big family. I was particularly impressed with the flowers I received on collection of the car, and would like to say a big thank you to Paul Boulton for such patience as I have had to mess him around so much over the last week.
Miss R Key, Kia cee’d Owner, Stone Staffordshire.
19th October, 2015.
Kelly in Service greeted me by my name, kept me updated with the Service and welcomed us back when we collected our Sorento, with ‘hope you had a nice day’ we had mentioned earlier in the day we were going to visit a local attraction, all this when dealing with numerous customers, they just make you feel so special. The Ken Jervis experience was excellent as always, and always make you feel you are the only customer on the day. They beat our local dealership hands down, we have been driving a 150 miles to Ken Jervis to have our Kia Sorento serviced for 4 years now.
Mrs G James, Kia Sorento Owner, Yate, Bristol.
14th October, 2015.
Excellent Service! cannot fault anything! Staff very professional and trustworthy. We were given a lift in Hanley town centre while our Kia Picanto was serviced and MOT’d. When we collected our Picanto the paperwork was fully explained by the Service Manager and we left very happy with our car. 10/10.
Mrs R Thomas, Kia Picanto Owner, Crewe, Cheshire.
10th October, 2015.
On behalf of my myself and my Dad who purchased the new Kia Venga from you, we cannot fault the whole experience. From the first time we arrived to have a look around we were not pestered at all and when approached by your sales representative Mr Ian Clewes, he was extremely courteous and polite and when we did ask for his assistance he was very good and very knowledgeable regarding the Kia range. My Dad was offered an excellent deal, Ian was not over pushy regarding extras allowing my Dad time to think about them. Dad is very pleased with his new Kia Venga and both of us would not hesitate to recommend Ken Jervis to our family and friends. I was recently interviewed for a new job and was asked what was the most recent good experience I had had when purchasing something new and I told them about Ken Jervis Kia, need I say more. Please pass on our thanks to Ian it was a pleasure to do business with him.
Ms S Daniels, Kia Venga Owner, Congleton, Cheshire.
5th October, 2015.
We are very proud to have collected our Kia Sportage from Ken Jervis last Friday we had a wonderful experience, and wonderful service thank you so much for all your help with a special thank you to Sarah in Sales.
Mr M Holland, Kia Sportage Owner, Market Drayton, Shropshire.
24th September, 2015.
Ken Jervis always provide a completely satisfactory Service. I Purchased my car from new any problems they are always rectified as soon as it is possible. They always give you a very courteous and a professional Service. A very friendly garage who make you feel very welcome and are appreciative of your custom. Everyone at the dealership deserves to be recognised for the part they play in the running of the dealership.
Mrs P Webb, Kia Picanto Owner, Biddulph, Stoke-on-Trent, Staffordshire.
5th September, 2015.
This was my second car from Ken Jervis Kia in Stoke-on Trent, I am now collecting a third car today.
The whole experience from the dealer is brilliant, the Sales and Aftersales service, follow up and routine Service cannot be faulted.
The staff are superb and the courtesy it second to none.
Would recommend Ken Jervis to anyone, as indeed I have in the past.
Mr N Bridgwood, Kia Sportage Owner, Meir, Stoke-on-Trent, Staffordshire.
1st September, 2015.
You are a lovely lot at Ken Jervis Kia! always so friendly and helpful!
Mrs P Moore, Kia Picanto owner, Stone, Staffordshire.
28th August, 2015.
I can recommend Ken Jervis Kia safe in the knowledge that the Service you will receive will be the better than any other local dealership.
This is the second Kia Rio we have purchased through Ken Jervis, and on both occasions have had the pleasure of dealing with Sarah. It makes such a difference to us to be able to deal with the same person that we dealt with when we originally walked into the dealership. Sarah is always pleasant, approachable and enthusiastic, Sarah always makes us feels like old friends! She shows a great knowledge of the Kia range and never tries to get us to have something we don’t need. I never feel awkward or out of place in the showroom. The rest of the team are friendly and the fact that everyone enjoys their job, shines through in their fantastic Customer Service! Thank you Sarah!
Miss M Herriman, Kia Rio Owner, Kidsgrove, Stok-on-Trent, Staffordshire.
21st August, 2015.
Thank you Ian for our lovely Kia Picanto which we collected from you on August 13th. My daughter is over the moon with it and the flowers were lovely – we hope to do business with you again in the future, thanks again.
Mrs S Blood, Kia Picanto Owner, Nottingham, Nottinghamshire.
17th August, 2015.
As usual, Wonderful Customer Care. Just no comparison between Ken Jervis Kia and my local Kia Dealership, that’s why I travel each year for the Service.
Mrs H Morphy, Kia Sportage Owner, Warrington, Cheshire.
12th, August, 2015.
Simply excellent Service and Care!
Mr R Crockard, Kia cee’d Owner, Woodseves, Stafford, Staffordshire.
9th August, 2015.
After 5 years of excellent Service, I have now bought another Kia from Ken Jervis! and am happy to continue to travel from Manchester for Service.
Mrs R McCarthy, Kia Rio Owner, Tyldesley, Manchester.
7th August, 2015.
We had a driver collect our car for the Service – polite and friendly and reception team always outstanding.
Mr J Mayer, Kia cee’d SW Owner, Chell Heath, Stoke-on-Trent, Staffordshire.
4th August, 2015.
Just had my first Kia from Ken Jervis. I am very impressed with my Kia Carens. It’s a fantastic car. I would recommend Kia’s to all my friends and family. Great welcome at Ken Jervis and Sarah Cocks my Sales Person was the very polite and helpful, and the first none pushy car sales rep I’ve ever dealt with. I will be coming back for my next car. Thank you very much!
Mr G Matthews, Kia Carens Owner, Sneyd Green, Stoke-on-Trent, Staffordshire.
1st Aug, 2015.
The Service and the Staff at Ken Jervis Kia were excellent, pleasant and obliging.
Mr J Barber, Kia Rio Owner, Chesterton, Newcastle-under-Lyme, Staffordshire.
29th, July 2015.
Completely satisfied with everything associated with the Service & MOT. My experience with the Ken Jervis company has for many years been of the highest order, and I have no hesitation in giving them a high rating and the work carried out was first class.
Mr J Mason, Kia Cerato Owner, Blurton, Stoke-on Trent, Staffordshire.
25th, July, 2015.
As ever the best of Service provided, pity other companies don’t reach the high standards set by Ken Jervis Kia.
Mrs D Riley, Kia Sportage Owner, Westlands, Newcastle-under-Lyme, Staffordshire.
20th July, 2015.
Very friendly and easy to deal with.
Mr P West, Kia Sorento Owner, Kidsgrove, Stoke-on-Trent, Staffordshire.
14th July, 2015.
Once again we have to say the Service at Ken Jervis was excellent! The girls on Service reception are a credit to the company! from start to finish their attitude towards customers is excellent!
Mr K Birtles, Kia cee’d Owner, Alsager, Cheshire.
10th July, 2015.
I have always found the Staff at Ken Jervis friendly, polite and helpful and, I would recommend them to anyone purchasing a Kia. I have purchased my last 3 Kia’s from them and the Customer Service is excellent. I have also used their Service Plan. We have had a relationship with them for some years now and we are always made to feel welcome with a cup of coffee and a biscuit!
Mrs V Milner, Kia Sportage Owner, Penkridge, Stafford, Staffordshire.
7th July, 2015.
Totally satisfied with my visit to Ken Jervis! Extremely efficient both at the Service desk and with the work carried out – will definitely be repeating my business!
Mr J Mason, Kia Cerato Owner, Blurton Stoke-on-Trent, Staffordshire.
4th, July, 2015.
Probably the best showroom experience I’ve ever had for a car Service! friendly, helpful staff, every aspect explained fully and the driver who took and collected me from work was extremely pleasant!10/10!
Mr P Whitehurst, Kia cee’d SW Owner, Werrington, Stoke-on-Trent, Staffordshire.
30th June, 2015.
I have just returned to Ken Jervis Kia after a Service experience at another Kia Dealer. So obvious you are the superior Dealership!
Mr R Memberry, Kia Sportage Owner, Middlewich, Cheshire.
26th June, 2015.
Brilliant Service! I love the collect and delivery Service making it totally effortless!
Mrs D Horton, Kia Venga Owner, Norton, Stoke-on-Trent, Staffordshire.
23rd June, 2015.
I was particularly impressed by the lack of a bill for my Service and MOT at Ken Jervis! due to the easy monthly payments I make on your Service Plan, thank you.
Mr N Harvey, Kia Carens Owner, Cheadle Stoke-on-Trent, Staffordshire.
20th June, 2015
Ken Jervis Kia has become something I have never had – a garage I trust. The Staff are friendly and helpful and treat you like a friend. It is always a pleasure to visit the dealership.
Mr A Thompson, Kia Sportage Owner, Stoke-on-Trent, Staffordshire.
19th June, 2015.
Excellent Customer Service, complementary was and vac icing on the cake!
Mr R Moore, Kia cee’d Owner, Bradeley, Stoke-on- Trent. Staffordshire.
19th June, 2015.
This was the first time of using your Services and I was very impressed with the efficiency of the Staff and the very pleasant atmosphere of the Showroom premises, the complementary tin of sweets was a nice thought!
Mr Galimore, Kia Venga Owner, Weston Coyney, Stoke-on-Trent, Staffordshire.
18th June, 2015.
Good friendly Service, value for money and we are able to book a date that suits us.
Mr R Clowes, Kia Sorento Owner, Ashbourne, Derbyshire.
17th June, 2015.
The Dealership were very accommodating working around my work schedule, very friendly and professional. I have already recommended Ken Jervis Kia to all my friends, the Sales team are fantastic and not at all pushy – the Kia Range also comes with a fantastic warranty.
Miss C Washington, Kia Carens Owner, Longton, Stoke-on-Trent, Staffordshire.
13th June, 2015.
The whole Team At Ken Jervis Kia seem to work very well together, helpful and very friendly in the Service they provide to the customer.
Mr A Hawkins, Kia cee’d Owner, Weston Coyney, Stoke-on-Trent, Staffordshire.
10th June, 2015.
Everything was carried out professionally, Ken Jervis contacted me to advise Service due, reminder of date and time booked, follow up call – I found Ken Jervis Kia to be very professional to deal with.
Mr A Joynes, Kia Soul Owner, Cheadle, Stoke-on-Trent, Staffordshire.
7th June, 2015.
Could not ask for better Service, even though I was collecting my Kia Sportage right at the end of the day the Service Receptionist took the time to explain what work had been carried out. Although Ken Jervis Kia had not sold the Sportage to me originally, I am very happy with the work carried out and on the strength of this Ken Jervis Kia will also carry out the MOT when due, with the appointment already having being booked.
Mrs L Ryan, Kia Sportage Owner, Chesterton, Newcastle-under-Lyme, Staffordshire.
4th June, 2015.
I am driving my 4th Kia Carens from Ken Jervis Kia and hope to buy my 5th in the next few weeks! I shall use this dealership for as long as I drive! The Service I receive from Ken Jervis is second to none.
Mr D Dutton, Kia Carens Owner, Goldenhill Stoke-on-Trent, Staffordshire.
3rd June 2015.
All Staff at the dealership are helpful. courteous and always pleasant, drinks are offered frequently offered. We have returned every year since we bought our Kia cee’d from them and are always treated well. The Kia range is reliable, economical and good value for money.
Mr J Fritz, Kia cee’d Owner, Longton, Stoke-on-Trent, Staffordshire.
1st June, 2015.
My first car, it’s first Service – Ken Jervis Kia made it easy for me to arrange my Service and a Saturday Service was perfect for fitting around work!
Miss L Heath, Kia Picanto Owner, Bradeley, Stoke-on-Trent, Staffordshire.
29th, May 2015.
Very pleased with the Service received. We have been using Ken Jervis in Stoke-on-Trent for 9 years, and the Staff are very helpful – and our Kia Sorento was returned to us in a very clean condition!
Mrs C Hine, Kia Sorento Owner, Poynton, Cheshire.
We looked at possibly four vehicles before deciding to purchase from Ken Jervis, Ian in Sales was exceptionally patient!
Mrs K Smith, Kia Sportage Owner, Bentilee, Stoke-on-Trent, Staffordshire.
23rd May, 2015.
As usual, very professional. Customer Service at it’s very best. Well done – we recommend Ken Jervis all the time!
Mr C Brown, Kia Picanto Owner, Wolseley, Stafford, Staffordshire.
20th May, 2015.
I was seen very quickly at the Service desk when booking in! Kelly had not even taken her Coat off which I though was very nice! Very impressed with the Service I received at Ken Jervis.
Miss T Quigley, Kia Pro_cee’d Owner, Clayton, Newcastle-under-Lyme, Staffordshire.
16th May, 2015.
I’ve found the way the Ken Jervis Dealership deal with their customers to be far superior to any other dealers in the Potteries. Their politeness and attention is first class the best I’ve come across. My Kia Carens is the most comfortable car I have ever driven and the Service is the best!
Mr B Wardle, Kia Carens Owner, Biddulph, Stoke-on-Trent, Staffordshire.
12th May, 2015.
The Service Staff are excellent and keep me informed of progress and work done . Always had a good experience with the dealership.
Mr Storer, Kia Sportage Owner, Rode Heath, Cheshire.
10th May 2015.
My recent Kia Service experience has been the best that I have ever received from a Dealership of any make/model of car. I have driven Fords, Vauxhalls, Toyotas and many older now non-existent makes. The Staff at Ken Jervis are excellent! What more can I say! Oh and I love my Soul!!! My brother recommended trying a Kia (he has a Kia Sorento) and took me to Ken Jervis. “They know how to look after you here” he said. The whole process of browsing, choosing the model, purchase and collection was superb and their aftercare has so far continued in this way. I would not consider anywhere else as we have had such a good all round service from Ken Jervis. I visited several Dealerships looking for a new or used car. The service that I received from Ken Jervis would naturally draw me back to them and as I said before I love my Soul. It is currently the perfect car for us!
Mr & Mrs M Kirwan, (Kia Soul Owner), Woodeaves, Stafford, Staffordshire.
8th May, 2015.
The tin of complimentary sweets after our Service was carried out was a nice touch.
Mr S Bold, (Kia Venga Owner), Rudyard, Leek, Staffordshire.
5th May 2015.
The Service Department is always busy, but the Staff find the time to explain and answer queries – work also completed sooner than expected! Thank you very much!
Ms J Leicester, (Kia Picanto Owner), Market Drayton, Shropshire.
3rd May, 2015.
Overall a good service, I like the dealership probably the nicest and most welcoming one I have used for any car that I have owned. The Staff are always pleasant and professional and nice to deal with. Their Service is top notch.
Mr D Leese, (Kia cee’d Owner), Stafford, Staffordshire.
1st May, 2015.
Had no problems with the way everything was dealt with.
Miss G Powell, (Kia Picanto Owner), Longton Stoke-on-Trent, Staffordshire.
28th Apr, 2015.
The Service is always second to none. It is clear that this is a genuine priority for Ken Jervis and they have very high standards which they never fail to reach. I have had nothing but positive experiences at Ken Jervis.
Mr P McKenzie, (Kia cee’d Owner), Kidsgrove, Stoke-on-Trent, Staffordshire.
23rd Apr, 2015.
Could not fault the Service from Ken Jervis Kia at all. We only have good things to say about the Dealership. The next Kia we have will be our 10th! We have always found them to be consistently reliable and in the for front of technology, an excellent range of vehicle to suit all purposes and tastes.
Mrs P Jones (Kia Soul Owner), Harpfields, Stoke-on-Trent, Staffordshire.
22nd, Apr, 2015.
Smooth transaction, great deals, great cars. Staff that are passionate about selling such reliable vehicles.
Miss J Wolfenden, (Kia Rio Owner), Penkhull, Stoke-on-Trent, Staffordshire.
20th Apr, 2015.
My husband has had two cars from you a Kia Sedona and he now has a Kia cee’d, he has always dealt with Mike Buckley in Sales who has been great at getting us the car we wanted. When I need a new car we knew Mike would be able to help. He made the whole process very easy and stress free! he listened to what I needed and explained everything – I couldn’t be happier with my new Kia Picanto!
Mrs H Ellison, (Kia Picanto Owner), Stone, Staffordshire.
17th Apr, 2015.
I have had no problems with Ken Jervis Kia, and they have an excellent local reputation.
Mr P Rowberry, (Kia Rio Owner), Packmoor, Stoke-on-Trent, Staffordshire.
16th Apr, 2015.
I had a problem which was diagnosed as mice had eaten through the wiring loom! the problem was diagnosed and resolved the very same day which is vey good as I was going on holiday that weekend so yes you could say I was very very pleased!
Mr M Harding, (Kia Sorento Owner), Hanley, Stoke-on-Trent, Staffordshire.
12th Apr, 2015.
The Staff completed tasks and interacted with me very well. The repair to my Kia Sportage was carried out to a high standard and the courtesy car excellent also.
Mr R Hemsley, (Kia Sportage Owner), Middlewich, Cheshire.
9th Apr, 2015.
The showroom in my opinion was nicely laid out and pleasant to walk around with welcoming Staff, I was very satisfied with my test drive, so much so I bought the Kia Rio! just to say I am 100% happy with Ken Jervis Kia.
Mr R Husband, (Kia Rio Owner), Ashbank, Stoke-on-Trent, Staffordshire.
5th Apr, 2015.
The Service desk personnel could not have been more helpful. As always they were 100% professional, provided every item of information and accommodated all of my requests. Ken Jervis Kia make everything painless!
Mrs L Swinson, (Kia cee’d Owner), Ashley Heath, Market Drayton, Shropshire.
2nd Apr, 2015.
A lovely and clean Kia Sorento and a tin of sweets are a lovely touch. Excellent Service.
Mrs K Broome, (Kia Sorento Onwer), Tean, Stoke-on-Trent Staffordshire.
30th Mar, 2015.
Our Kia Sportage that we bought from Ken Jervis Kia is excellent. That combined with the value and spec of the vehicle and the Service we receive from the dealer means we would definitely buy another Kia from Ken Jervis in the future.
Mr R Hemsley, (Kia Sportage Owner), Middlewich, Cheshire.
26th Mar, 2015.
Usual excellent Service from Ken Jervis where nothing is too much trouble. I could not locate my Service Manual and a replacement was obtained with the minimum of fuss. Thank you.
Mr T Holloway, Kia Rio Owner), Meir Heath, Stoke-on-Trent, Staffordshire.
25th Mar, 2015.
The Staff took time to ensure my car Service was quick and convenient as I was short of time. They carried out the Service on my Kia Picanto professionally as expected and every effort was made to make me feel welcome.
Mrs M Devlin, (Kia Picanto Owner), Salford, Lancashire.
23rd Mar, 2015.
My Kia Venga is Superb. Very comfortable and very economical, Ken Jervis Kia have always been excellent in all aspects and I will continue to recommend both my Kia Venga and the attention I receive from Ken Jervis and Kia Motors – complete satisfaction.
Mrs C Willis, (Kia Venga Owner), Meir Park, Stoke-on-Trent, Staffordshire.
22nd Mar, 2015.
My Kia Rio was collected and delivered back to home and on time, I paid for the Service over the phone (very convenient!) overall excellent Service as usual!
Mr D Taylor, (Kia Rio Owner), Chesterton, Newcastle-under-Lyme, Staffordshire.
20th Mar, 2015.
I would like to put on record that Ken Jervis Kia as a whole have proved to be most courteous and efficient in your dealings with me. James Ashworth has been a perfect example of a friendly and amenable Sales Representative. I was both pleased and impressed during our negotiations, and cannot praise him and the company highly enough.
Mr B Carter, (Kia Sportage Owner), Gillow Heath, Stoke-on-Trent, Staffordshire.
19th Mar, 2015.
Always receive the most courteous and efficient assistance, excellent Dealership.
Mrs T Twigg, (Kia Soul Owner), Cross Heath, Newcastle-under-Lyme, Staffordshire.
18th Mar, 2015.
I had no problem with the showroom environment at Ken Jervis. I found all members of Staff to be really friendly and approachable. Sarah in Sales was fantastic! she made me feel at ease and took time to explain everything to me, nothing is ever too much trouble. I could not find fault with any of the process. Since my first visit (I am on my second Kia Rio) I have recommended three more people who have all now bought a Kia – that just shows how satisfied with Ken Jervis Kia in Stoke-on-Trent.
Mrs H Young, (Kia Rio Owner), Church Lawton, Cheshire.
17th Mar, 2015.
Since we bought the Kia Rio 8 years ago, the Service has always been of the highest order and we have never had any problems. It is always a pleasure to deal with Ken Jervis.
Mr R Mander, (Kia Rio Owner), Chell, Stoke-on-Trent, Staffordshire.
15th Mar, 2015.
Excellent Service well worth making the trip from Crewe – see you in 2016.
Mr R Latham, (Kia Sorento Owner), Crewe, Cheshire.
14th Mar, 2015.
Very pleased with the reception and Service provided by the Staff at Ken Jervis Kia.. Everybody involved even down to the valeting team were very professional. Thank you.
Mr P Cosgrove, (Kia Venga Owner), Knutton, Newcastle-under-Lyme, Staffordshire.
12th Mar, 2015.
Thank you for your friendly and courteous welcome!
Mr G Hill, (Kia Rio Owner), Cheadle Stoke-on-Trent, Staffordshire.
11th Mar, 2015.
Extremely professional Service even down to a phone call the day before to remind me about my appointment. Ken Jervis give Kia an excellent name.
Mr P Broomhead, (Kia Venga Owner), Church Lawton, Cheshire.
8th Mar, 2015.
Excellent Service as usual from start to finish.
Mrs M Devlin, (Kia Picanto Owner), Salford, Manchester.
7th Mar, 2015.
Very efficient very pleased with all aspects of the service
Mr R Rawlingson, (Kia Sportage Owner), Ball Green, Stoke-on-Trent, Staffordshire.
5th Mar, 2015.
First class people always a great Service at Ken Jervis – they even know my name on arrival!
Mrs J Humber, (Kia cee’d VR7 Owner), Sandyford, Stoke-on-Trent, Staffordshire.
1st Mar, 2015.
The Service Ken Jervis provides is amazing! I have bought new cars from other manufacturers and I have never received this much attention, I would like to that all the team at Ken Jervis Kia!
Mrs K Dutton, (Kia cee’d Owner), Burslem, Stoke-on-Trent, Staffordshire.
28th Feb, 2015.
Although I have no complaints about any dealerships who provide the Motability scheme, I can honestly say the Service from the Staff at Ken Jervis is superior in every way.
Mrs L Blackhurst, (Kia Venga Owner), Sneyd Green, Stoke-on-Trent, Staffordshire.
26th Feb, 2015.
The Staff at Ken Jervis made us feel welcome and gave us a welcomed drink on arrival to the dealership. Excellent service, Thank you.
Miss J Mould, (Kia cee’d Owner), Waterhouses, Stoke-on-Trent, Staffordshire.
23rd Feb, 2015.
This being my “first Service” and also my first time ever visting your Service Department, I must record my complete satisfaction (10/10). With your efficiency and courtesy it was a delight!
Mr S Latham, (Kia Picanto Owner), Endon, Stoke-on-Trent, Staffordshire.
20th Feb, 2015.
I have just purchased my Kia Cee’d from Ken Jervis Kia today. The service I have received from the start has been fantastic. I cannot recommend them enough…….I was even given a bunch of flowers by Ian, a menber of the Sales Team. Thank you so much for your help and kindness Ian Clewes, you are a credit to the company!!
Miss J Baggaley, (Kia cee’d Owner), Fegg Hayes, Stoke-on-Trent, Staffordshire.
18th Feb, 2015.
Friendly excellent Service. I would defiantly buy another Kia Rio – I love it!
Mr D Sharps, (Kia Rio Owner), Burslem, Stoke-on-Trent, Staffordshire.
11th Feb, 2015.
We have always found the Service Advisors at Ken Jervis to be pleasant, friendly, helpful and considerate. The work that was required was completed efficiently and our Kia Magentis returned to us in an excellent condition. We have never in the last four years (since purchasing our Kia Magentis) found any fault or reason not to continue to use the Dealership. We like driving our Kia Magentis and we have always found it to be reliable and economical.
Mr S Clarke, (Kia Magentis Owner), Chesterton, Newcastle-under-Lyme, Staffordshire.
10th Feb, 2015.
All work completed in a very short time and the communication was fantastic.
Mr J Greatbatch, (Kia cee’d Owner), Knypersley, Stoke-on-Trent. Staffordshire.
7th Feb, 2015.
Peace of mind Motoring, great car and after Sales Service. Very impressed with your overall package and I do feel like a valued customer which doesn’t happen very often these days. What more could potential Customers want?
Miss A Stanley, (Kia Sportage Owner), Alsager, Cheshire.
4th Feb, 2015.
The Professionalism and total experience was impeccable. As a new customer to both the Ken Jervis dealership and the Kia Range of vehicles we felt that we were treated with respect and courtesy. We did not feel humiliated at all by our experience, and coming under the umbrella of the pensioner, we realise that a little more patience is required, which was met with humour and understanding. Thank you to Mike Buckley in Sales and to everyone at the dealership.
Mr P Baskerville, (Kia Sportage Black Edition Owner), Kidsgrove, Stoke-on-Trent, Staffordshire.
30th Jan, 2015.
From the first time I walked into the Ken Jervis Showroom to buy my very first car a brand new Kia Rio VR7 – it was brilliant! such a warm welcoming environment to be in. I can comfortably say my experience with Ken Jervis so far has easily been a ten out of ten! Thank you all for everything!
Mr D Shaughnessy, (Kia Rio VR7 Owner), Adderley Green, Stoke-on-Trent, Staffordshire.
28th Jan, 2015.
Service Reception Staff very efficient and pleasant, as usual it is a pleasure to visit Ken Jervis.
Mrs B Matthias, (Kia Rio Owner), Brown Edge, Stoke-on-Trent, Staffordshire.
25th Jan, 2015.
Good workmanship great Service Team, good prices helpful Staff in every Department. My Kia Picanto suits me and I have had no problems with both cars I have purchased, always been very happy with the Service given to me all the Staff are helpful and very polite.
Mrs L Jackson, (Kia Picanto Owner), Kidsgrove, Stoke-on-Trent, Staffordshire.
21st Jan, 2015.
I live over 30 miles away from the dealership and I have always received a first class service from Ken Jervis. I never consider going to any other Dealership, even though I have two others within a ten mile radius of where I live. If it’s not broken, why fix it?
Mr J Collins, (Kia Rio Owner), Great Barr, Birmingham, West Midlands.
18th Jan, 2015.
We have already recommended you to family and friends.
Mrs C Kelleher, (Kia Soul Owner), Longton, Stoke-on-Trent, Staffordshire.
15th Jan, 2015.
Efficient and informative Service Staff. The costs were as originally stated and a minor repair (covered under Warranty) on my Kia Sportage was spotted and undertaken within the same timescale. Ken Jervis Kia is my nearest Kia dealership if they were not good I would go elsewhere!
Mr R Hart, (Kia Sportage Owner), Biddulph, Stoke-on-Trent, Staffordshire.
14th Jan, 2015.
The Staff at Ken Jervis are all very helpful and made me feel welcome with a cup of coffee. The Sportage was returned cleaned and complete with air fresheners after the Service! The Service was excellent you cannot wish for more. Very satisfactory and will be using them again.
Mr J Mitchell, (Kia Sportage Owner), Pipe Gate, Market Drayton, Shropshire.
10th Jan, 2015.
Professional but relaxed atmosphere.
Miss S Montford, (Kia Soul Owner), Endon, Stoke-on-Trent, Staffordshire.
7th Jan, 2015.
The Service was great as usual, It’s something the Staff at Ken Jervis pride themselves in. Keep it up and thanks!
Mr J Grocott, (Kia Rio Owner), Meir Heath, Stoke-on-Trent Staffordshire.
4th Jan, 2015.
I would recommend Ken Jervis at every opportunity, excellent Service as usual, all the Staff are 1st class.
Mrs M Holmes, (Kia Picanto Owner) Talke Pits, Stoke-on-Trent, Staffordshire.
3rd Jan, 2015.
Excellent Service, wish my local Dealership was nearly as good.
Mr S Clarke, (Kia cee’d Owner), Bicester, Oxfordshire.
3rd Jan, 2015.
The Staff at Ken Jervis are always courteous and efficient – they keep me up to date with progress via text messages and calls.
Mr R Hart, Kia Sportage Owner, Biddulph, Stoke-on-Trent, Staffordshire.
2nd Jan, 2015.
The Service offered by Ken Jervis Kia is the very best. Always super helpful and efficient long may they continue.
Mr S Hall, (Kia cee’d Owner), Knypersley, Stoke-on-Trent, Staffordshire.
28th Dec, 2014.
Mr G Taylor, (Kia Rio Owner), Huddersfield, West Yorkshire.
22nd Dec, 2014.
Staff always helpful and friendly always a jolly atmosphere thank you for making us feel like we are the only customer in Ken Jervis – and we wish you all a merry Christmas and a happy New Year!
Mr A Lovatt, (Kia Carens Owner), Stoke, Stoke-on-Trent Staffordshire.
20th Dec 2014.
Excellent all round Service its better than 10/10! cannot fault in any way!
Mr A Winfield, (Kia Sorento Owner), Blythe Bridge, Stoke-on-Trent, Staffordshire.
20th Dec, 2014.
Collecting my Kia Sorento from Service resulted in my wife seeing a new Kia Rio 4 in the showroom – and buying it!
Mr & Mrs L Dunn, (Kia Sorento & Kia Rio Owners), Harriseahead, Stoke-on-Trent, Staffordshire.
18th Dec, 2014.
Everything faultless 100% perfect.
Mr P Shaw, (Kia Picanto Owner), Bucknall, Stoke-on-Trent, Staffordshire.
16th Dec, 2014.
I hold the Ken Jervis Dealership in the highest regard because of the professionalism and consummate Customer Service shown by all of the Staff I have dealt with over the last few years. They are a credit to Kia.
Mr J Warburton, (Kia Picanto Owner), Talke, Stoke-on-Trent, Staffordshire.