Reviews

We have been using Ken Jervis for many years now and certainly wouldn’t go anywhere else for our services. We have had a few cars from them as well. The staff are so friendly and explain everything clearly it certainly is a pleasure going there. The car always comes back spotlessly clean and feels it has had a good service. Thank you Ken Jervis 😀

" John was amazing, his service was more than 5 stars. I loved my flowers. He went above and beyond to help us. The car is gorgeous. He deserves Salesman of the year!!!"

"My kia Sportage serviced and MOT'd in Ken Jervis KIA. It's the only service Centre that will clean your car before they give it back to you. They will give advice if a part needs changing in the near future and give price & labour quotation so one knows how much to prepare for the repair. Staff are very good and very hospitable. Upon collecting your car, there's always a pot of sweets that goes with your documents when they're handed to you. They explain very well what works were done and documented very clearly. They will also ask if you need to be reminded of your next service and MOT. A month before the expiration of your MOT, they will send you reminder through text, email, and by post. So there's no way you could forget it and saves one from being fined if the authority found out you're driving a non-safe vehicle. Over-all, I am very satisfied with the way I am being treated, and my car being treated. It gives one confidence to drive a road-safe vehicle. So if you want something better, who you gonna go? KEN JERVIS KIA.! "

" Bought a car from Ken Jervis through Andy last week. Had been to and from other dealerships whilst looking at other cars in different areas. Andy was incredibly patient and helpful. After a few bad recent experiences with dodgy dealers from other dealerships and Andy listened and understood my concerns and was reassuring and happy to explain their process and policies all in depth and even had his manager come and reiterate them to us. Andy's advice was appreciated. All the staff at Ken Jervis Kia were happy and helpful. "

"Bought a car from here, can’t say enough good things about them. John in sales was a pleasure to do business with, a credit to the company."

"Always first class and thank you Carl for valeting my Kia Rio"

" Our Kia Sportage had its 3 year service and MOT yesterday. All staff involved were very helpful, as always. It was collected and delivered back to us, which was much appreciated. A 5 star service. Many thanks. Joy and Dave Davies 01/07/23 We collected our new Kia Sportage yesterday & are very pleased with it. Our appointment was 3pm. Andy Gollins had made sure that the car was fully prepared & documents ready to be signed & handed over. This was all done very efficiently & there was a nice surprise of a bunch of flowers, which was much appreciated. Andy patiently answered our questions & was very thorough in explaining the main workings of the car & its controls, such that we were confident to drive it home safely. We really appreciate the professionalism & friendly care of Andy & his finance colleague, Phil Bagshaw , which was of great help to us as new Kia customers. We are very impressed with the staff of Ken Jervis Kia & would highly recommend the dealership to others. Joy & Dave Davies"

"I recently purchased a vehicle from Kia and wanted to leave a review to recognise the excellent service I received. From start to finish, the sales team were friendly, professional, and extremely helpful. A special mention goes to Andy, who made the entire process smooth and stress-free. He took the time to answer all my questions, kept me informed throughout, and ensured I was completely happy with my purchase. The level of customer service was outstanding, and I never felt pressured at any stage. Andy and the team went above and beyond to make sure everything was handled efficiently and professionally. I would highly recommend Kia to anyone looking for a new vehicle. Thank you again to Andy and the sales team for such a positive experience."

"Thank you to all the staff at Ken Jervis Kia for all the first class service during my car service. Everything was done efficiently and to a high standard, from the girls on the reception to the guys who serviced,repaired and cleaned my Kia Sportage. Fabulous team. Thank you all so much ."

" Checking out the newly released Kia EV5 with the very helpful/knowledgeable Zak, we will definitely be returning in the future. We picked our new Magma Red Kia EV5 and the help given from Serban in the Valet team who did a great job getting our car ready. The process of purchasing to handover from Zak have been top class and we wouldn't hesitate in recommending him and the dealership to our friends and family. Even got bouquet of flowers which is first for us. "

" Having dealt with Mike Buckley previously he seemed the obvious choice for a super deal. Very pleased with my new Kia EV3. Everything explained along the way."

" I have been a Ken Jervis customer since 2015, and I can honestly say their customer service is the best in the entire industry. From day one, the level of care, professionalism, and support I’ve received has been outstanding. Both the service and sales teams are absolutely amazing and have consistently gone above and beyond throughout my experience. They are friendly, knowledgeable, and always make you feel valued as a customer. I wouldn’t go anywhere else. Kia has earned my loyalty, and I highly recommend them to anyone looking for exceptional service and a great overall experience."

" Excellent Car Service completed again by Ken Jervis Kia Stoke. Really pleased with the collection and drop off service and valet. Thank you."

" Just collected our new Motability Kia Sportage from these guys, superb service from start to finish, can't recommend this company highly enough 👍

" Great service as usual. My Kia Rio had an MOT & Service and was cleaned inside and out. Perfect customer service."

" This is my second Kia vehicle, both from Ken Jervis Kia and moved up to an EV3 from Kia Niro this time. Two factors in this decision, the Kia Niro was super reliable and ALL the staff at Ken Jervis offer excellent service. Friends and family have recently bought from other dealers, as soon as there is a problem the dealer reverts to the standard line "that's not covered under the warranty!" This never happens at Ken Jervis, they always have the customer at the heart of what they do. Andy G dealt with our purchase this time and was a pleasure to deal with😁"

" Fantastic service people were so friendly and helpful there I can't thank them enough .even had a bunch of flowers .that's so kind of them .never had that treatment before . Would recommend them ...."

"Always a pleasant, efficient service at Ken Jervis Kia."

"Very professional nothing was to much trouble big thanks to all that took part in collecting my car the lads who done the mot and Carl for valeting and washing my Kia Stonic much appreciated"

"An amazing experience from start to finish. I was so nervous about buying a new car but Mike made it so comfortable and easy. So much so we ended up going for one new car and coming away with two! There was no pressure or stress, and he couldn’t do enough for us. A shout out to Josh in Parts too for sorting out swapping our private reg so quick! Highly recommend Ken Jervis Kia, will never go anywhere else now! ♥️

" Ken Jervis Kia is a very good at what they do they look after there customers very well highly recommend them very highl"

" So pleased to have found Ken Jervis Kia to supply and look after our family cars and those of friends. From my experience their Sales people work to match the right car to meet my needs and then take customer service and after sales support to another level with nothing being to much trouble for the team - who also make an excellent brew😉. It is so nice to work with an independent business who take pride in looking after their customers."

"A lovely sales experience, knowledgeable staff and John Hart kept me informed on the delivery of my Motability Kia EV4. Great to use a family owned business (a rarity in the new vehicle Motor Trade). The fresh flowers on collection of my car were a nice surprise too!"

" Amazing customer service from all of the team - thank you! My car was booked in for an MOT and Service and the process was seamless. Everything was explained clearly and my car was returned spotless. Will definitely be back."

" Excellent service from John Hart at Ken Jervis Kia .Collected a Kia Niro Pure last week. Definitely 💯 would come back to you John. All the staff I have spoken to at Ken Jervis were very helpful and pleasant. Never before have I had a bunch of flowers 💐 when we have had a new car. Thank you John for your assistance much appreciated. 🙏😊"

" Timely, communicative and friendly. 10/10 every step of the way. ⭐⭐⭐⭐⭐"

" Excellent service kind polite , car was lovely and clean after my Recent Service, I would recommend Ken Jervis and Kia"

" This place is fantastic I would not go anyway else again all the Staff are fabulous and nothing is to much trouble for them looking forward to buy another Kia from them and continuing to stay in the Ken Jervis family x"

"Very friendly, knowledgeable, found our perfect car and sales man saved us money 💰"

" I have always received excellent service from Ken Jervis - even when things didn't quite go to plan. Thant's why, when it came to getting my new Kia Picanto, I didn't think twice about what I would have and where I would get it from. Thank you to Zak Barker (Sales) for making everything so simple, but also a huge thanks to everyone at Ken Jervis Kia for providing an excellent service."

" Absolutely thrilled with my new Kia Picanto this is my third car with Ken Jervis . I would like to express how wonderful the staff are very helpful and polite . Andy Gollins who helped me with my new car i had on the 4/3/26 was a truly nice gentleman , he went above and beyond to help me nothing was too much for him. He went through everything with me very helpful , friendly and polite first class service from Andy. Thank you Miss Jayne Willis"

"Recently ordered our new Mobility car from here, so quick and efficient, looking forward to driving our first Kia Sportage in May. Great customer service."

" A very professional and friendly staff who never fail to be helpful whenever I've needed them. I would recommend them to anybody."

"I bought a Kia Ceed from Ken Jervis in February, and I had excellent customer service. From being sent the initial video by Taylor and then doing the test drive and final sale with Phil it was a smooth process from start to finish. My mum and best friend have both bought cars from this dealership before so I already knew the customer service would be brilliant which is why I went there to purchase my new Kia Ceed, even though I live in another county. Being a woman buying a car on my own it can be a bit daunting to walk into a car dealership but i can honestly say there was no hard sale or pressure tactics and everyone was really friendly and helpful. I would highly recommend Ken Jervis Kia."

" I took my car in for service and MOT which was pre-booked and was asked if I wanted to drop it of for service and MOT or I could sit and wait. I was ask if I would like a morning or afternoon slot I opted for the sit and wait afternoon slot when I arrived I was seen straight away and was asked if I would like a hot or cold drink and was shown to the waiting area where I got free WiFi and asked later in the afternoon if I'd like another drink and when my car was finished the service sheet and the bill was explained to me as well as the car been washed and valeted so to me this is a 5 star 🌟 service Ken Jervis offer"

" I've used Ken Jervis Kia for several car purchases over more than a decade, servicing via its pre-purchased service plan programme and MOT. In all aspects I have always received excellent service, always a friendly welcome and clear explanation of works required. There seems to be a real sense of familiarity with the customer... staff greet you as if they know you. I'll always make Ken Jervis my first port of call when I'm thinking of the next car, experience saying that I will come away with my interests served well, vehicles presented for consideration that suit my needs and finances. Why go elsewhere when Kia vehicles offer good value across such a large range, excellent warranty support and such good service?"

"First time I’ve purchased a car from Ken Jervis Kia. From our first visit the professional approach from the staff was second to none. I would like to personally thank Taylor our salesman for a polite and knowledgeable approach, Rich the Sales Manager for sorting an issue out and Dan in the garage for making everything ok with our car. Top dealership, top staff and a breath of fresh air in purchasing our new car . Keep the great work up. Phil and Mandy Dixon"

" Absolutely great Service from start to finish would recommend the Ken Jervis team to anyone, whether its the car wash guy Tom ps . great job well done & car service in the workshop excellent & not forgetting Ria the service advisor , the whole team are a credit to Ken Jervis keep up the great work."

" Been looking at Kia for month's, how I have one, want a beautiful car. The sale was great from start to finish, Phil Bagshaw my Sales Executive was great from start to finish,+ I got a tin of sweets + a bunch of flowers for the wife. A happy customer. 👍😁"

" Very good service. Collected and brought back after servicing. Cant fault them. "

" My Motability car was coming up for renewal, and in the dentist I heard a advert fot Ken Jarvis Kia. After checking makes and models from different marques I narrowed it down to 5 models. My last experience was with a national dealer and to be honest it wasn't a positive experience, I was having to phone and chase up the progress of my car (which took 8 months). Trying to book service's and getting a courtesy car that I could get into was nigh on impossible. After a visit to Ken Jervis Kia to look at the Kia Sportage, was a breath of fresh air, I was approached straight away the motablity expert explained all the different specs and advance payment each would cost, then brought a car round in the spec I wanted ( as there wasn't one in the showroom). I didn't bother to look at other brands as the Kia ticked all the boxes with a affordable advance payment. But the main reason was how impressed I was with service and attitude of the team. Kia sent emails on every stage from the order right thru to production and shipping of my new Kia Sportage. Big national car dealer network's could learn a thing or two from ken Jervis on how to deal with customers. Great job and thankyou to Zak for looking after us. "

" It was an excellent experience from start to finish at Ken Jervis Kia - Many thanks for the great hospitality" .

" As always first class service from all the team at Ken Jervis, from the ladies on reception, the technicians and Carl who cleaned my car inside and out. Thank you 🙂 "

" Fantastic service and attention to detail throughout the whole process of purchasing our Kia Sportage from David and James Norwood and the team at Ken Jervis Kia. Many thanks to Mike Buckley in sales who couldn't be more helpful, attentive and courteous from start to handover. "

" What outstanding Customer Service from Ken Jervis Kia. From expressing an interest on the website for a test drive I was contacted by Andy and an appointment made. No pressure on test drive to do a “run around the block”. Was given freedom to test the car and decide. Sat with Andy on return and went through several options and agreed the sale. Everyone I spoke to was very professional, and helpful. What a wonderful experience to see good customer service. Agreed a pick up day with Andy and everything was ready and waiting. Cannot speak highly enough of Andy and the service he offered. Well done Ken Jervis Kia"

" I had visited Ken Jervis KIA previously and was very impressed overall with fantastic attitude of the staff there. When I decided to buy my next Kia I did a bit of shopping around to see what was on offer, new and used before going to Ken Jervis Kia, where I met Zak in Sales. There was no hard sell or cajoling just simple but great customer focus. Ultimately, Zak worked very hard and came up with an unbeatable deal. I am now the owner of a brand new Kia Sorento 4. Thank you, Zak and all at Ken Jervis Kia."

"A big thank you to staff at Ken Jervis Kia, for being so helpful, as always. Bought our Kia Sportage and absolutely love it . ⭐ ⭐ ⭐ ⭐ ⭐"

"Excellent service and polite and professional staff. Very helpful and good value for money. Will continue coming for my cars service and MOT."

"My visit to collect my Motability car was a very nice experience. I was with team member Taylor Talbot, what a professional helpful informative young man I must say! As I have several illnesses which are daily challenged he was kind and respectful. I must say I would have awarded him with a gold star if I could thank u all !"

"Fantastic customer service from ordering to collection."

" Everyone I have dealt with at Ken Jervis, at whatever level, has been both courteous and professional and that is all you can ask for."

"Very helpful in helping me to decide on purchasing a Kia Sportage & not by being pushy"

" Great service would not go anywhere else, staff cant do enough to help, excellent all-round!"

"I have been with Kia for many years, by far it will always be my favourite car brand. I have been love the automatic Kia Stonic car that I have. My wife and I have always been taken great care from all the Staff at Ken Jervis Kia and I know that is will stay the same. I really recommend getting a car with Kia it will change you life for the better !!! We have have always been provided with excellent service every time. They always come and collect the car and will always bring it back to us. Thank you again Ken Jervis Kia!!! "

" John in Sales was an amazing help with us finding our perfect car, a Kia Rio, literally a door to door service as he gave us a lift into the dealership to pick up."

" Excellent service as always. Thank you everyone and an extra thank you to Carl for the courtesy wash and vac. Very much appreciated".

" Kia Stoke staff always friendly and helpful Michelle on reception is lovely Tom did my car valet amazing and they give a tin of sweets as a gesture . Never feel ripped off. "

" Ken Jervis has outstanding Customer Service, special thanks to Phil, Zak and Rich who have looked after me from start to finish. The staff are very knowledgeable, and the support I received from Ken Jervis Kia was excellent. They really looked after me as a customer and followed up days later to ensure I was happy with the purchase. "

" Ken Jervis have provided excellent customer service throughout the sales process. "

" Like the local dealership as they are always very helpful."

" Had a few cars from Ken Jervis and I have always found them professional. Recently required the services of the parts department, technicians and Administration Department, excellent service from all departments and Management. thank for your help and skills kind regards Mike Lawrinson ".

" Always the best service, never had an issue they go above and beyond to be helpful".

"We had a lovely welcome from all the Ken Jervis Staff, and we would like to thank Phil in Sales for all the help and support of with the purchase of our new Kia Sportage. Also a big thank you for the flowers. We are so pleased with the our Sportage many thanks Mr & Mrs Cartlidge."

" All Staff very helpful from start to finish when purchasing my Kia Xceed. Can't think one one thing I least liked about the Service from Ken Jervis Kia".

" Great service as usual. Thanks everyone ".

"Excellent service at Kia, as always go above and beyond a big shout out to Tom who cleaned our car absolutely spotless and smelt amazing"

" Andy Gollins was extremely welcoming and polite through the whole process. He made it very smooth and was very helpful."

"Excellent service today at Ken Jervis Kia, where my car battery was checked and replaced free of charge under warranty. My Kia Sorento was purchased from Ken Jervis a few months ago. Always a very friendly business. Many thanks Geoff Mitcheson"

"I would definitely recommend this place. Friendly staff and beautiful cars. Clean premises At Ken Jervis too."

" Thank you for the excellent wash and vacuuming when we had our car serviced and MOT. It was a lovely surprise and very much appreciated."

" Parts department was amazing fitting new plates, Ria was amazing getting my car booked in as well as Mike sorting out my Kia connect excellent dealership and truly helpful would 1000% recommend "

"⭐⭐⭐⭐⭐ Outstanding Service from Andy Gollins at Ken Jervis Kia. My auntie recently purchased a Kia Picanto in the striking Adventurous Green from Ken Jervis Kia in Stoke-on-Trent, and I have to say the whole experience was absolutely fantastic – largely thanks to the brilliant customer care from Andy Gollins. From the moment we walked in, Andy made us feel welcome and at ease. He was incredibly knowledgeable, patient, and genuinely interested in making sure my auntie found the right car to suit her needs. There was no pressure, no hard sell – just honest advice and a real passion for helping customers. He took the time to walk us through every detail of the car, explained the features clearly, and kept us updated throughout the entire process. Even after the sale, Andy followed up to ensure everything was perfect and that she was happy with her new Kia Picanto – a really nice personal touch that shows how much he cares about customer satisfaction. The car itself is fantastic – the Adventurous Green really stands out and my auntie couldn’t be happier with her choice. I wouldn’t hesitate to recommend Ken Jervis Kia, and especially Andy Gollins, to anyone looking for a new car. First-class service from start to finish."

" I purchased a Kia Xceed car from Ken Jervis on October 22nd. It was a Joy to be treated by such professional and friendly staff. I am 80 years old and have dealt with many car dealerships over the years but none can compare with the service I have received at Ken Jervis Kia. From day one Andy Gollins, made myself and my wife feel at home and relaxed. From the test drive through to explaining everything in detail. To me and my wife he was so helpful and patient. (Thanks Andy) We called into Ken Jervis after a couple of days to discuss an issue when Andy wasn't about and Zak resolved it for us right away. To anyone thinking of using this dealership, going on my experience I would not hesitate in recommending Ken Jervis"

" Just purchased our 5th car from Ken Jervis in Stoke-on-Trent, and received the same exceptional service as always. We wouldn’t go anywhere else when changing our car. Richard and Phil were extremely helpful and we are delighted with our Niro - our first EV. Can’t recommend highly enough!!!"

" Brilliant Kia Dealership on our doorstep Big shout out to John Hart who seamlessly delivered our new Kia Xceed with exceptional professionalism the whole experience was smooth and highly satisfactory,we have purchased from this company previously and found the service is constantly good.no worries about using their services in the future. Well done. "

" Very happy with the service I received at Kia. My Kia Picanto was serviced within the time frame so the was no hanging around. Car was returned very clean. All the staff were friendly and helpful."

"Had a Great experience when I visited Ken Jervis Kia To by me New car. I was greeted be the door by Sales Executive Andy Gollins HE was very helpful polite and accommodating. Offered us a cup of tea while he went through and explained all the details of the car and sales and aftersales information in detail, so we understood exactly what we were doing. would highly recommend using ken Jervis Kia."

" Brilliant Kia Dealer ship on our doorstep Big shout out to John Heart who seamlessly delivered our new car with exceptional professionalism the whole experience was smooth and highly satisfactory,we have purchased from this company previously and found the service is constantly good.no worries about using their services in the future.Well done."

"As a first time Kia buyer, I have to say I was very impressed with the Staff there. They were very friendly and made me feel comfortable, I felt like I’d already been a customer for years. Nothing was too much trouble, thank you very much Andy for your help buying my new car. "

" The team went above and beyond. I had an unexpected fail on my MOT and couldn’t take my car home. The amazing Ria in Service, kindly went out of her way to enable me to get home. Thanks to Carl too. The car looked great ; and to Stephen who did the work. I can’t thank everyone enough!"

"Purchased a Kia Sportage last week and have now covered about 400 miles, I'm delighted with the Sportage. I was looked after by Andy Gollins in Sales, who has recently contacted me to see how things are going. Can't rate Andy or Ken Jervis Kia high enough a 5 star rating all round. Can see me there in 7 years time buying another one. "

"Always helpful, and go through everything with you when changing your car at Ken Jervis Kia. Give a reasonable part ex deal too. Always found Service girls very pleasant and Helpful also"

"This is an excellent dealership with well experienced and charming staff who were able to sort out accident damage on my Kia e-Niro for me to collect fixed and beautifully cleaned by Tom."

"First time Motability customers and the process was super easy. Both Phil in Sales and Joss in Service, were extremely helpful in choosing our vehicle and throughout the process were professional and courteous, communication was extremely consistent too. We chose the Kia Sportage due to its economy and towing capacity with a minimal deposit to secure. We will definitely be coming back when we need another. Cheers for the flowers guys 😁".

"I have used this dealership in Hanley for many years. The staff are always very friendly and accommodating. Taylor, who helped us on this occasion, was knowledgeable and always available to answer questions. The delay we had while waiting for the car was nothing to do with the dealership. The dealership is clean, we are always offered refreshments when visiting and even the staff who are not dealing with us directly are keen to chat with a customer. Service plan is good value. We will be back next time we swap our car".

"I have just taken delivery of my new Kia EV 3 from Ken Jervis Kia, and am highly delighted with the car and the service provided by Ken Jervis, especially from Phil Bagshaw, and not forgetting Iain from the valet team".

"Andy Gollins in Sales was superb, couldn’t do enough, went above and beyond. He even had a small bunch of flowers sent to me, which was quite touching".

"I didn't expect my car to be cleaned but it was cleaned too a very high standard."

"Always a pleasure to deal with, very helpful and pleasant staff. To update this review, I had my car serviced yesterday and was dealt with very courteously as always and the service was carried out very efficiently. Aftersales service has always been top priority to me. After some bad experiences with a previous (not Kia) dealership, its a refreshing change to deal with a company who shows great care and attention to it's customers as Ken Jervis Kia does."

We collected both of our cars today and they been washed and hoovered, Carl did a great job thank you. Excellent service as usual would definitely recommend Ken Jervis Kia"

"Picked up my Kia Sportage on Monday 1st of August from Ken Jervis Kia, and I am more than pleased with the car . The Service was fantastic from the moment I walked in to the showroom Phil was very attentive and made me feel very welcome, all the staff were friendly and professional I would recommend Ken Jervis to all my family and friends you will not get a better service anywhere else."

"Great customer service given by Joss and Carl, in the Service Department, did a great job of my courtesy wash and vac as the car looked brand new when I picked it up. Thank you."

" Just to let you know how happy with the Service from Ken Jervis Kia. We have four Kia cars within our family! Service is 1st class and second to none. Special Thanks to Taylor, who went out of his way to help me solve all of my questions, top man!"

" Bought a third new Kia car from Ken Jervis, genuine friendly helpful staff providing excellent service. Salesman Andy, Kelly in Service a pleasure to deal with."

" Very pleased with my Kia xceed and very pleased with the service I got at Ken Jervis. They are always so efficient, Professional, friendly and helpful nothing is to much trouble. That’s why I’ve been having me cars from Ken Jervis for years 😀👍"

"Great service and clean and tidy car returned in excellent condition. "

" I have now purchased 2 Kia cars from Ken Jervis and have always received exceptional service from any staff I have had contact with. The customer obviously comes first which is so rare these days. I have been delighted with both Kia models of car."

" After writing off my previous Kia Picanto ,Andy Gollins at Ken Jervis was fully supportive and helped get me back in the driving seat as quickly as possible . Cannot fault them! "

" I took my car in for its second service. The booking was easily done online, even when had to change the date. There was no problem when I took my Kia Sportage in and I was contacted when the car was ready"

"Fantastic service as always. The team at Ken Jervis go above and beyond to make you feel welcome and appreciated. Everything is explained fully. Having tried a few kia garages over the years this one stands head and shoulders above the rest. Well worth the extra journey to know your car is in perfect condition. Thank you Michelle and Tom for the latest visit."

"Our experience of purchasing the Kia Picanto" It was an excellent experience, a very easy transaction which was very much what we wanted, no stress and Phil Bagshaw in sales was very helpful and professional."

"Carl did my courtesy wash & vac after my annual service. Not a speck or dirt anywhere. Thank you Carl, my Kia Picanto looks amazing! "

"I would like to say a huge THANK YOU to the team at Ken Jervis Kia for their amazing care and the service they have provided. Special thanks however goes to Mike Buckley, he had helped my husband out with something in full knowledge there was no potential of a sale, something we really appreciated and as a business owner myself, something that I feel is important to my own prospective (or not) clients, as you never know when the opportunity may arrive. When looking at the cars in the Showroom I fell in love with the EV6 in Glacier White, the only problem was, I was in the process of selling my existing vehicle and to order my dream car would mean 16 weeks of walking!! (and teenagers moaning!!) In swept Mike who took the time and effort to find me the car from another garage, which I was driving within the week! I would have bought the black one, so he didn't need to do that, but he did and I couldn't be more grateful. My car is beautiful and I cant wait to plan some exciting journeys. The teenagers are no longer moaning and I have an affordable car which ticks all of my boxes. I would happily recommend the team at Ken Jervis in Stoke and feel safe in the knowledge that I can go back at any time to ask any number of silly questions. Thank you for everything :-)"

" Everything is so well handled, in over 60 years of driving, Ken Jervis' service is outstanding! The Best! Only wish i'd found Ken Jervis sooner!

" Not had a Kia car before, Andy Gollins was great, taking time to talk to us & no problem having a test drive without an appointment. No heavy sales pitch. When we collected our Kia Picanto he took time to answer our questions and talk through things. Nothing was too much trouble. What a lovely gesture to give flowers as we were leaving, oh yes and the sweets in a tin 😄 …and the car ? Had it a few days and very pleased with it & reassured by Andy we can call in anytime if we need any advice or anything we don’t understand. All in all a great service and what a difference to get personal service …thank you And the car is brilliant Paul & Sue"

" I have today collected my car which had been in for 2 weeks having work done through the Kia warranty. I would just like to say that the service I have received from start to finish has been exceptional!! I can’t tell you how pleased I am to have my Kia Sportage back with all work completed. I would like to thank all of the Staff who have dealt with me and my car from the ladies on service and reception desk through to office staff and mechanics. You have kept me updated, replied to emails, texts, phone calls and most of all been so pleasant and helpful. I would definitely recommend this garage to anyone . Thank you again Jane"

"We absolutely love our new Kia EV3. Taylor spent plenty of time with us showing us how it worked (some of which miraculously disappeared from our brains when we got home - thank God for Google). Everyone in the dealership is very friendly and helpful. Got lovely flowers and choccies when we collected. The valet team were super efficient. We will be back with cake for the team when we call round to pickup our mats. Regards to all, especially Taylor whose lovely, bubbly attitude made our experience special !"

"I am a long time Kia Car owner, this car is the 12th Kia I've had from Ken Jervis. The service I received was the usual high standard as always"

"We visited Ken Jervis Kia very recently looking to invest in a new car. Sadly, due to personal circumstances only, we did not buy this time, but our time spent at Ken Jervis was such a positive experience, I felt I needed to let other prospective car buyers have the chance to experience their fantastic customer service. The experience we had whilst been looked after by Taylor was exceptional. Taylor was so professional and listened to everything we had to say. Neither myself or my husband had driven an automatic car before, so Taylor was an extremely competent instructor as well as a very knowledgeable sales person. There was no pushy sales pitch, just time spent passing on his knowledge and making us feel at ease. The atmosphere in the dealership is lovely. You can tell the staff are happy doing their respective jobs. You may well be thinking that every car dealer is good when you are looking to buy a new car, but I promise you, this dealership is so much different. I have no reservations that the after sales care would be of the same very high standards that the initial interaction with Ken Jervis & Taylor had been. If you are looking to change your car, what's the harm in stopping by & giving Ken Jervis Kia a chance to serve you. I'm absolutely sure you won't regret it. 😃😃😃😃😃"

" Purchased new and low mileage Kia Cars over the years from Ken Jervis Ltd, and always found them to be courteous in dealing with customers. Negotiated in a relaxing manner with no pressure to buy. Also highly recommend them for servicing of your car".

"From walking into the Dealership, to a new car to drive away in less than 3 weeks ! Amazing !"

" Once again a fantastic Service from Ken Jervis Kia and their team. What a wonderful collection Service. As always 10/10 thank you all so much, and thank you also for the sweets!"

"Very friendly and helpful. When I entered the showroom I didn't feel any pressure to buy a car like my previous salesman in another Dealership. The salesman Taylor stayed in touch and kept me updated with me while I was waiting for my order of the car. When I came to collect the car Taylor gave my wife a bunch of flowers which I thought was very thoughtful. Taylor talked to me through and explained all the features of my Kia Xceed, Even the after care was great."

"Like my Kia EV3 Friendly and efficient. Explained the car well".

" Very Satisfied as always with the Service Department at Ken Jervis Kia"

"Andy Gollins in Sales was really helpful from the start and has great knowledge of the vehicles. No pressure at all was put on us to buy and we were allowed to look around without a sales pitch. Great service from all of the Staff and we especially found the personalised videos useful before coming to the Dealership to look around."

" The whole process from start to finish was excellent, it only took a matter of minutes from entering the showroom to completing everything, which is how we wanted it, it couldn't have gone better"

" Top notch .John Hart in Sales, made us feel very welcomed .All the trepidation of getting a new car quickly left. Not only are the cars superb but also the Staff. Highly recommended. "

" Well had my Kia Picanto serviced at Ken Jervis Kia and it's running like a dream! they really do take good care of your car would recommend them 100%. Staff are so nice and helpful and I think that's so important Thank you, Tom done great job valeting looking like new again, and thanks Ria always happy to see."

" Recently changed our car with Ken Jervis and the service we received from Andy Gollins was excellent. He was very helpful and dealt with the Sale professionally. This is the second time we have used Ken Jervis and they have always been very good. I would definitely recommend them, if you are thinking of purchasing a new or used car. The video we received from Georgia was excellent and really helped us to get to know the car before we collected it.

" We've been loyal customers of Ken Jervis Kia for many many years, and have consistently received excellent Customer Service, especially from the Service Department. Special thanks to Dan Moss Service Manager, and our sales representative, Mike Buckley— we truly feel valued as Customers. Their commitment to customer satisfaction is evident and very much appreciated. We recently exchanged our car for a new Kia Sportage and are extremely pleased with the entire experience. Many thanks Marie & John x "

"Brilliant service from Andy Gollins & Rich Ashton in Sales. Helped me find an Xceed GT within budget, quick turn around to collect. Knowledgeable and approachable. No pressure from any of the Staff at Ken Jervis Kia which makes them one of the best around. Highly recommended. "

" The Receptionist at Ken Jervis Kia was amazing, she was very aware of a queue (It was 8 am! which was understandable!) the best Service and treatment I have received in any local Dealership !

" Friendly Staff, very polite and courteous. Excellent atmosphere in the Showroom also a hot cup of coffee offered whilst my Kia Xceed was completed"

" Excellent Service as usual. Best Dealership I have ever experienced"

" The Service offered is always excellent and the Staff are always polite and accommodating. It is the reason why I look to upgrade my ~Kia ceed in the future I will return to Ken Jervis Kia".

"Continual friendly professional Service. All staff are most informative and honest and reliable. We accidentally left an amount of cash in our previous vehicle that we were exchanging and the honest guys in the valeting department found it and immediately informed us of their find, and it was promptly returned to us."

"Took car for service and m.o.t and received an excellent experience from being booked in quickly and politely to getting car back in a gleaming condition after wash and vacuum 10/10 for all members of staff, Thank you"

"Excellent Customer Service! Ken Jervis Kia replied instantly when I enquired about a car purchase. I was sent a video of the car and a test drive was arranged the next day. I was well looked after, offered a hot drink on each visit, I was made to feel like a valued customer and a lovely touch was the bouquet of flowers to thank me for my custom. I would recommend Ken jervis Kia."

"My Kia Rio was in for a paint job following rust marks on the body work. To be honest I wasn’t expecting my car to have a valet, so it was a surprise! I can’t find fault in any aspect of Ken Jervis Bodywork Service"

"Andy Gollins In Sales was a great support and was very knowledgeable, and a massive help whilst choosing my new Kia Sportage, what a great service!"

" Yet another visit to Ken Jervis Kia, and once again everything was exceptional with service and MOT! Thank you very much to all those involved with this, ie Carl on the Service Wash!!

"Your Business has been consistently excellent since we first bought our Kia Niro in May 2021. We hope to have our next car from you"

"My Xceed went in for a service and MOT, when I collected my car it was lovely and clean inside and out. Staff were very attentive and accommodating. Loved the complimentary tin of sweets and air freshener. Thank you for looking after me and my car."

"Had a brilliant experience at Ken Jervis Kia they went above and beyond had a brilliant service and can't thank John enough so pleasant and explained everything and took his time big thank you to all the team".

"My wife took her newly purchased Kia Niro in to Ken Jervis Kia this morning, and oh my word what brilliant service we received. When she picked up the car it was gleaming like new and there was a tub of sweets in the car and an air freshener. I would recommend Ken Jervis Kia to anyone they are a breath of fresh air."

"Visited a couple of weeks ago to look for a new automatic car. Really grateful to Georgia who was so kind and patient with me. Nothing was too much trouble . Thank you "

" Great service. Picked my Kia ceed SW up from home, MOT, service, courtesy wash and vacum all done and car brought back same day. Thank you team and thanks to Carl. Great job."

" Many thanks to Tom the Valeter for doing a fantastic job of cleaning and washing my Kia Niro when it was in for its recent Service. "

" Had my new Kia Sportage on Tuesday, Taylor Talbot in Sales, He is brill, even set my phone up in the Kia Sportage l can not fault the team at all. It's my second new car l have had from Ken Jervis. Great car! The Kia Sportage GT-Line is much better for me and the wife, kind regards, Phil"

" Came in for a service and each time I come here the staff are always friendly, professional and eager to help. They also gave my car a complimentary wash and vacuum which I was extremely appreciative of. Would highly recommend 10/10. 👍"

" Georgia was excellent when I had issues regarding the electronics in my Kia Niro ! All the staff were very helpful, professional and courteous!"

" Very Happy with my Kia Picanto. Andy Gollins in Sales was amazing, very personable and professional."

"Excellent service again from Mike Buckley at Ken Jervis Kia, pleasure to deal with and was prompt and informative "

"I've just purchased a car from here, great service, no pushy sales person, Taylor was so helpful, can't wait to get my New Kia Picanto next week, second one I have had from them. Just changing to a new model and automatic, there is still nothing wrong with the 1 I had approximately 10 years ago, such good little cars 🚗 😀"

" 5 stars ……Staff were friendly, helpful and respectful. The service was quick but thorough. The complementary wash was appreciated especially in this weather with the grit and dirt that gathers on the exterior thank you for an excellent experience with high level customer service, to the 3 staff members I communicated with from the telephone reminder / follow up to the x2 ladies on reception and collection. Thank you"

"Very polite and welcoming staff when recently in for our annual Service, in particular, Michelle. Tom did a great job with the courtesy wash and vac. Keep up the good everyone."

"My husband and I came in the Ken Jervis Kia Showroom Stoke-on-Trent Branch recently, and unexpectedly purchased a Kia Picanto . Andy Gollins in Sales helped us out with everything and he was great! At first we are very hesitant, as this is our first time to visit at the showroom and we don't know what to expect, but Andy was very helpful, we feel so welcome. His advised and tips help us a lot. And now we have our new Kia Picanto! It was a very stress free experience and any problems we did run into Andy was right there to fix everything and make sure we were all good to go. He helped us out so much and let us know if we ever run into any issues to let him know. The Customer Service was great and the environment was very friendly and welcoming, if your'e thinking of purchasing a vehicle from Ken Jervis I say go for it!"

"All Staff at Ken Jervis are very friendly and helpful, not forgetting Carl, who does a great job cleaning the cars. Thank you again to everyone."

"Ken Jervis Kia are based in Stoke-on-Trent and are simply the best….they are over 250 miles from my home and it’s well worth doing my car business with them… they oooze customer service and their attention to detail is second to none. Mike Buckley deserves to get recognised for his brilliant service."

"Excellent service with a smile when I had an issue with Auto Audio on my Kia Niro, swiftly solved and I now know how to use my satnav. Thank you"

"The dealership was very clean and the staff welcoming and helpful. There was no hurry to chose a car. Had a good chat with the salesperson before making a decision."

"Great support from Andy Gollins in on the whole purchase experience of my new Kia EV6! Would also like to compliment the Service Manager Dan Moss, whose care and dedication to providing excellent service support is so much appreciated. Am happy to highly recommend Andy, Dan and the whole Ken Jervis dealership setup. Many thanks!!

" Customer service is the best I’ve had anywhere . Nothing is too much trouble. My Kia Venga came back clean inside and out . Ken Jervis always go the extra mile."

"Ordered my Kia Sportage from Phil Bagshaw, amazing experience no pressure. I took a test drive which was fantastic. I should of collected my Kia Sportage on Friday 15th November but we had problems with my wife's car which had to be towed to a garage. I rang Ken Jervis Kia in Stoke to see if i could pick it up early, and guess what Jamie Hancock and John Hart went above and beyond for this to happen they fitted me in and I picked my car up earlier than arranged. Would recommend, highly fantastic from start to finish. Thank you so much guys i'll see you in a few years ,thank you to Phil Jamie and John who I had to borrow his car thank you so much one happy customer. Would recommend to anyone you wont be disappointed with Ken Jervis Kia."

"We picked our new Kia Sportage on Friday, absolutely love it! and a big thank you to John Hart, he as been amazing this is our second Kia Sportage would not go anywhere else nothing is ever to much trouble at Ken Jervis Kia"

"Andy Gollins made buying our car stress free. Excellent service, friendly staff would highly recommend."

"Well Ken Jervis have got it right, from the Sales Team to the Management. Me and my wife had seen the vehicle we wanted and was welcomed in the showroom for a chat by their Salesman John Hart. There was no high pressure sales, and he answered all the questions we had and was very polite and informative. we had a very competitive price for our trade in car and buying our new car was a breeze, nothing was too much trouble. Unfortunately John was not in work when our new car was handed over, but his colleague was also exceptional. I would highly recommend you visit Ken Jervis Kia for your next car. I do hope the Manager reads this review, you should be very proud of the team you have, they are all fantastic.Thank you all again."

"We were down from Scotland for a one hour appointment in Birmingham. Just as we arrived, the MIL alarm appeared on the dashboard of our Kia Sportage. We spoke to our local garage in Scotland and the indications were that it should be OK for our return journey, however, we decided we would prefer for a diagnostic scan for peace of mind. We contacted several of the Kia garages from Birmingham heading north. None were able to help. We contacted Ken Jervis Kia in Stoke. Although they couldn't promise to help due to being booked out they told us to stop when passing. We got there just after 4pm and Although most of the service engineers had finished for the day, Dan, Their Service Manager checked out the car and reset the warning. We were reassured that all was good and that we were safe to continue on our journey North. I cannot thank the Staff at Ken Jervis enough, and a special thanks to Dan."

"Andy Gollins in Sales was so helpful and informative with my purchase of a second hand Kia Ceed, and I was very happy with the trade in price of my old vehicle too."

"We picked our new Kia Sportage on friday, absolutely love it! and a big thank you to John Hart, he as been amazing this is our second Kia Sportage would not go anywhere else nothing is ever to much trouble"

"Excellent Communication, Step-by-Step, kept up to date with all the information regarding the delivery of my Kia Niro. Excellent Service provided by John Hart, in Sales 10/10"

"Excellent Service as usual Thank you. Everyone is always friendly and willing to explain everything in detail"

" Very impressed with with the Service given with my 1st visit to Ken Jervis - will definatley return"

"The whole experience from ordering to collection was fantastic! The process was explained fully and we knew what was happening and when. We were regularly updated with phone calls. When it came to collecting Our car the experience was positive. Taylor was very patient and explained things fully going through things one step at a time. He really knew how to put us at ease. I will definitely recommend Ken Jervis Kia to family and friends."

"The sales people are very friendly and helpful. They are not pushy and take the time to explain everything to you. I am very happy with the excellent service I experienced, and also very happy with my new Kia Picanto. Would recommend this dealership to anyone."

"Amazing so happy with the new car and John Hart in Sales was very helpful and very patient with us 👍"

"I am a new customer to Ken Jervis Kia. Having recently traded in a 13-year-old petrol Golf Match my Wife and I have now become the proud owners of our very first fully electric vehicle, a 2023 (73 plate) Kia Niro 3 EV. Having seen this beautifully presented car I took a test drive the following day and then agreed to purchase it just one day later. We received a warm welcome throughout from all Members of Staff and the Showroom was very clean and well laid out. It was a pleasure to become a new customer and the service received from Andy Gollins was exceptional. He was very knowledgeable and he explained everything I needed to know about owning and driving an EV very patiently and very carefully. For me it wasn't the usual "used car" experience. Instead, I was treated exactly the same as though I had been buying a brand new, top of the range Kia EV9. Exceptional service from Ken Jervis Kia and highly recommended".

" Your Service Department smashed all my expectations. Since Dan is at the helm of your Service Department it has improved 100%"

"As usual found the Service at Kia second to none. Having been driving for over 60 years, i can safely say you are head and shoulders above any other Dealership/Garage I have dealt with."

"Had an issue with the handbrake on my Ceed SW not working and needed my car for work and school run. They fixed it the same day at Ken Jervis Kia in Stoke. Brilliant fast service. Cannot compliment them enough for taking the stress away."

" Always a pleasure to come and visit the showroom. Staff at Ken Jervis Kia do an excellent job, and always make us feel a part of the family"

"Collected my new Kia Picanto today and absolutely love it. Many many thanks to John Hart who was so nice and very helpful, infact, everyone i met seemed very friendly. Glad I picked Ken Jervis, I will certainly recommend you"

"Went for a Motability car. The staff were extremely helpful and knowledgeable. I had a wait for my Kia Stonic to arrive but I was kept updated with progress reports regularly. Taylor, who was my salesman, was a perfect gentleman and was always available to chat and sent me lots of information about the car I had chosen."

"Collected my new Kia from Ken Jervis Kia on Friday. I can highly recommend Ken Jervis Kia. From starting to look for a new car to taking delivery of my new car, I have been supported and provided with all the information I needed to make the car choice that is appropriate for me. Thanks to Taylor Talbot - Sales, who has been very patient and taken time to ensure all features of my new car were explained prior to me driving off the forecourt. What more can I say - Excellent."

"A brilliant experience from start to finish, with a laugh & a joke thrown in for good measure throughout! John Hart with the sale was the ultimate professional, Andy with the handover was professionalism personified - and as for Rich, the Sales Manager, what can I say - he was an absolute diamond, went above & beyond, ending with laughing & joking with each other. It was a pleasure to buy from you for a 5th time - be sure I’ll be back for a 6th car from you, but not for a good while now that I have this one! THANK YOU!"

"Excellent, polite and very professional service all round, nothing to small for our Salesperson. Would recommend always."

"Fabulous customer service, We were looked after by Mike Buckley, and then by Andy Gollins as Mike was on holiday. Excellent communication throughout and very friendly, a nice atmosphere in the showroom with no pressure and plenty of advice, would definitely recommend both of the gents, thank you all."

"Huge thank you to Mike at Ken Jervis for all his help and guidance when picking our Kia Sportage. He is an absolute credit to the company! Nothing was to much for him and he made buying the car a dream! Bluey is now home and ready for lots of new adventures with Ozzy the dog! Thanks again Mike, and for the lovely flowers! Ruth, Lee and the boys!"

" Went for a Motability car. The staff at Ken Jervis were extremely helpful and knowledgeable. I had a wait for my car to arrive but I was kept updated with progress reports regularly. Taylor, who was my salesman, was a perfect gentleman and was always available to chat and sent me lots of information about the car I had chosen."

"We have dealt with Ken Jervis Kia for a number of years. The are friendly and knowledgable. We like them because you can go and discuss your potential purchase and then they don't hassle you. As a consequence we keep going back. We have had three cars from them now: one petrol and two EVs. Servicing is very good and the information provided by the service department is reliable."

"Brought my car in for change of a part ,very good customer service ,very friendly staff , Michelle was very friendly and Helpful ,All the staff are happy and cheerful .Excellent 😁"

"Been with Ken Jervis a good many years always satisfied. Lovely people to talk to Garry dealt with this last car I have Lovely person very nice to talk to . Will be with you until I don't drive anymore."

"Great customer Care. Excellent communication Friendly, professional staff, thanks Taylor, your help has been very much appreciated"

"I had a fantastic experience at Ken Jervis Kia, all thanks to Mike Buckley in Sales! He spent a lot of time with us, ensuring we understood every aspect of the car. His extensive knowledge not only about Kia but also other makes truly impressed us. Mike provided comprehensive information about Kia cars, including finance quotations, which made our decision-making process much easier. His dedication and expertise make him a valuable asset to Ken Jervis Kia. Highly recommended!

"The proof of a good dealer is After Sales. Here Ken Jervis surpasses most others. Absolutely excellent for the help given to me with my Kia Picanto. Cannot thank them enough."

"I always go to Ken Jervis Kia, the cars are reliable. The service plans affordable and the Service from all the staff is first class. I have just picked my car up from its latest Service and MOT, the ladies on the Service Team are fabulous. All staff are friendly and helpful. First class team."

"Just brought a Kia from another dealership and went in to sort out a Service Plan and some issues and also Kia connect that I was not shown by another dealership. I spoke to the ladies on the Front Service Desk, and they put me through to Dan (Service Manager) from the start they were all lovely and friendly, knowledgeable and helpful all issues were resolved even though not their problem initially I would highly recommend Ken Jervis' Service department to anyone."

"Absolutely excellent Staff & Service at Ken Jervis Stoke-on-Trent dealership. Taylor Talbot who helped me to get the Car that I really wanted was superb with the help & information he gave me! SO I would like to give Taylor a Big Thank you for your help and support "

"Went to Ken Jervis really to look around a few cars as was undecided what type of vehicle I liked. John was very approachable. Service with a smile and a brew 😀. Test drove a vehicle to see if I liked the type of vehicle, this was with ease and no back seat passenger pushing the car. No pushy sales like other competitors. Didn't feel obliged to purchase a car. We did in the end settle on a kia. And have had ease of sale of my car and the new vehicle. Thank you John for restoring some faith in car sales. 😊😊"

"I always go to Ken Jervis Kia, the cars are reliable. The service plans affordable and the service from all the staff is first class. I have just picked my car up from its latest service and MOT, the ladies on the service team are fabulous. All staff are friendly and helpful. First class team."

"I love my new Kia Stonic, the whole experience of purchasing was fantastic and I wouldn't hesitate to recommend Ken Jervis Kia to friends and family. This is our eighth car bought from Ken Jervis Kia, and I wouldn't go anywhere else, we feel like one of the family."

"Been using Ken Jervis Kia for over 14 years now. We collected our new Cee'd GT-Line last week, after our Kia Picanto was damaged in a crash. From start to finish, everyone at Ken Jervis has been excellent. Initially with Kelly, helping us with our options regarding our Kia Picanto, and then moving on to John Hart in Sales, who guided us through the process of getting a new Cee'd via Motability. It has been an extremely easy, and stress free process. I'd highly recommend Ken Jervis to anyone looking for a car buying experience that you can trust, and wont be messed around with. They also went the extra mile, and presented us with beautiful flowers upon collection of our new Kia Cee'd. Aftercare is also brilliant, as they check in on us to make sure everything is as expected with the new car. 10/10, cant fault them at all."

"I made enquiries about a new car and they were very helpful."

"Fantastic service from all the team as always. Called in on a bank Holiday Monday to start looking for a replacement. Within an hour, we walked out with a new car on order and everything sorted. Garry was a super star 🌟 . Thank you all."

"Having dealt with Mike Buckley previously he seemed the obvious choice for a super deal. Very pleased with my new eNiro Horizon. Everything explained along the way."

"’m on my fourth Kia Sportage from Ken Jervis and the service is always excellent. Thank you."

"Taylor Talbot was available to hand over my Kia ceed. Sensible guy, really polite and helpful. Took me through all I needed to know... no fuss, no difficulty, just good Service. Thank you so much. Garry Lambert dealt with the original discussions and sales details; very professional, no flannel, just plenty of commonsense and, happy to answer any questions clearly and succinctly. If you get either of these guys, you wont go far wrong. Well done both and grateful thanks."

"I Called into Ken Jervis Kia to look at and test drive two different cars, John Hart sorted this out for us with no problems. Called back in after the weekend to test drive another which was the exact model and colour we were looking for. We were so impressed with the car we made our decision to buy it, John was so helpful, informative and polite it was a pleasure to do business with him."

"Just to say thank you for your excellent service. This is our 2nd new Kia car from Ken Jervis. Mike Buckley is a first class sales executive, who went over and above with a fantastic service from start to finish. We highly recommend this dealership."

"From day one I felt at easy, from walking in to Ken Jervis Kia I was approached by John Hart, who talk to me like we been friends for a long time, he was really helpful. He talked me through everything help me find the car I wanted, then all I hat do is wait for a phone call saying my car was being built. A week latter I was picking it up! I'd been around so many car dealers before and did not get the same experience. Thank you"

"I have purchased my first car from this dealership, I’ve had a fantastic experience. They are all very welcoming and extremely helpful with any questions I had. I would highly recommend anyone to come here. Andy Gollins helped me find the right car, he didn’t try push me to buy anything and has great costumer service. Overall great service!"

"I purchased a new vehicle from Ken Jervis Kia A Lovely Kia Picanto, and received the usual excellent service from Phil Bagshaw. Phil is very knowledgable and helpful and not pushy in any way. Everyone at the dealership is very friendly and welcoming and I was kept up to date on the progress of the car’s journey from start to finish. I would highly recommend Ken Jervis Kia. I purchased. Used car this week and the whole process was made easy and straightforward by Phil Bagshaw. Excellent customer service from start to finish. Would not hesitate to deal with them again."

" We have been coming to ken Jervis Kia for the last 20 years. The Aftersales care is fantastic, and after having 8 cars for the family we can only highly recommend Ken Jervis Kia to you"

" Very nice friendly sales staff. I couldn’t fault anything with the process of getting a car from Ken Jervis Kia Stoke-on-Trent."

"Kia have lovely cars which are well equipped for the price, compared to the competition."

" Great customer Service from all the Staff in Service Reception. Drop off and Service, a special thank you for my Kia Picanto being washed and cleaned inside. It really did make a difference with the Service. We very very impressed, thank you all so much. "

" I have been a customer with Ken Jervis for over 20 years and have always received an excellent service, recently I explained I need my Kia Xceed returned as quickly as possible, and they did so, thank you very much"

" Brilliant professional service as always from every single employee at Ken Jervis Kia. "

"Your Service Reception Staff are friendly without being too familiar, courteous without being fawning. They are all great ambassadors for Ken Jervis Kia. Behind the scenes the Kia Technicians really know their Stuff".

" As soon as I Walked through the door at Ken Jervis Kia a young man asked if there was anything he could help me with. I just felt like I was a family member, everyone was so nice and helpful and i will be getting my next Kia from you!"

"Amazing Staff quality Service I've had my Kia Sportage now nearly 8 years and I will never leave now, when I can afford a new car it will definitely be from Ken Jervis Kia thank you to all of you" x

" Really good service, especially Garry Lambert he actually listened to what I wanted and made me comfortable, nothing was too much trouble. He called me back when he said he would. Fantastic service and thank you Garry you made shopping for a new car less stressful..."

"An excellent experience! excellent dealership I have bought over 10 new cars from Ken Jervis for our family"

" Would just like to say what a great company they are to deal with. Taylor was very knowledgeable & helpful & nothing was too much trouble. P.S. The wife thought the flowers were a nice touch. Would recommend Ken Jervis Kia to anybody. "

" The Kia ceed is a fantastic car and would recommend it to anyone. Excellent service and so friendly and helpful. Nothing was too much for the Salesman I dealt with...Phil Bagshaw."

" Came in with my husband as he was after a new car and cannot praise them enough if we could give more than 5 stars we would .excellent banter made to feel welcome as soon as we walked through the doors wonderful customer service from start to finish including the flowers that were given after completion . No hard sell ...Good prices welcoming environment I will be back soon to buy my own car Thankyou!"

"Hugely impressed with our first visit to Ken Jervis Kia, lovely staff and efficient service, we will continue to visit when our service plan has expired. Many thanks to all involved."

"John hart was very polite,and took time explaining all my questions"

"Following my recent purchase of our new Kia Sportage, I'm putting an extra bit to our review. The phone call a couple of days after we got our Kia Sportage was great to receive. Asked how we were getting on with the car and was everything OK. Which it was. It was so nice to get this phone call. A first class service from all at Ken Jervis Kia stoke. Thank you very much."

"My daughter was looking for a second hand Kia Picanto . They had a few in-stock and Gary from Ken Jervis showed us what was available. We picked one out and he arranged for us to test dive it. Gary was very helpful and went through all the options on finance with us. We did in the end decided to purchase the one we test drove. Many thanks to Gary for an excellent service from start to finish."

"Andy Golins expertise and experience in salesmanship shines through from start to finish definitely, a credit to Ken Jervis Kia dealership. He kept us informed from start to finish personally by phone about our purchase ,also a lovely gesture of a bouquet of beautiful flowers when picking up our new car".

"Extremely happy with the whole process from start to finish. Mike Buckley was brilliant, very friendly and helpful and kept me updated with the progress of my vehicle from order to delivery. Brilliant service is given by all the staff who can't do enough for you; they treat you like family. I can not recommend Ken Jervis Kia enough!"

" Great place. Offered a cup of tea/coffee as soon as we got there. Great staff and very knowledgeable they helped my mum and dad with everything that they needed in relation to selecting a new car. Would highly recommend John Hart! He answered all questions we had and we had a laugh and joke while doing it."

"Thank you to Ken Jervis Kia for looking after me when purchasing my Kia Sportage. Excellent service would recommend Andy Gollins. Efficient & helpful but didn't feel pressurised into making the purchase."

"John hart excellent Sales Executive, brilliant carry on the great work John Hart and also the Ken Jervis team"

"Good reliable service Have looked after me for years."

"I recently bought a used car from Ken Jervis and the experience was great from start to finish. John Hart in Sales was friendly and professional and put me at ease straight away. I will highly recommend to come here if you need a car."

"Purchased a Kia Sportage this week from Garry at Ken Jervis Kia. Great car, great value and excellent customer service from Garry. Couldn’t recommend Ken Jervis enough. Always very customer focused when I’ve ever dealt with them. Thank you Garry."

" First class service. John Hart is the perfect customer service agent and an example for all others to learn from."

" John was very helpful and with all aspects of the hand over. Excellent service all through."

"Fantastic all round service from Ken Jervis Kia, John Hart imparticular! Super friendly, pleasant and extremely patient, nothing is too much trouble, couldn’t ask for a better salesman! Brilliant start to the new year 5 stars ⭐️"

" John hart was very good and looked after us from start to finish. So happy with service and the friendly atmosphere and always welcomed by everyone at Ken Jervis Kia"

"Just bought a used Kia Niro from here, top car, top service, very friendly staff, 4 members of my family own cars bought from here highly recommended"

" I purchased. Used car this week and the whole process was made easy and straightforward by Phil Bagshaw. Excellent customer service from start to finish. Would not hesitate to deal with them again."

" My partner insisted that I check out Ken Jervis, when I decided to upgrade my car, not only because she loves her Kia, but is happy with their service. We sat down with John Hart, who went through what I wanted and found me the perfect vehicle. He is pleasant and none pushy, so we both liked him instantly. I'm happy with my purchase and have selected their service plan too, so won't have to worry about remembering my MOT. I highly recommend both John and Ken Jervis Kia."

"As a family we have been with Ken Jervis Kia for a number of years and to date have yet to find fault. An excellent service experience throughout- thanks all. Roger, Bev & Suzy Sharman"

"Mike Buckley in Sales, Professional experienced & did not try to push anything. Clearly loves the job and had a personal touch. Mike was very empathetic to the family circumstances we were experiencing at the time, Time given and patience and understanding An ambassador for Kia Ken Jervis. We have already recommended to NHS colleague who is looking to buy based out experience. Thank you amazing service would never go anywhere else".

" Fantastic service, friendly atmosphere as soon as I walked in the doors I knew I was having my car from here. John Hart was great. He is very welcoming and friendly he is also very professional and polite, and he made my decision of what car to choose easier. He kept me updated on progress and would definitely recommend 💯 this dealership for a car."

"Purchased my nearly new Kia Ceed from here last week. Definitely the best car buying experience I've ever had. No high pressure selling, good price to change, car well prepared... and flowers for my wife! Mike Buckley in Sales did the company proud."

" Bought an ex demo Niro EV last week both Mike and Phil were very helpful. Got a good PX deal New car is great All very professional"

"Delighted with my new vehicle and I’m very satisfied with the service. Andy Gollins provided. We were updated regularly and any issues resolved immediately without any delay. Would definitely recommend. Thank you again!"

" Completed the purchase of my Kia Soul this week. Was delighted by the service of Andy G . The whole process was very efficient and nice touch of Flowers for my wife!. Thanks to all the staff at Ken Jervis Kia"

" Booking process was hassle free. Michelle in Service was very helpful and courteous, my Kia Sportage returned cleaned and on time, and invoice explained"

" Phil in Sales let us look at the vehicles and gave us space to look and discuss. Phil was great throught the sale of our Kia Sportage"

" As always, the welcome and booking in was friendly and cheerful"

" Excellent Service once again! Tom the driver who collected my car this morning was such a pleasant and friendly person - all the staff I speak to at Ken Jervis Kia are the same! I would like to say thank you!"

" I have a new Kia ceed on order at Ken Jervis and am looking forward to when it is available! My Husband and myself have been customers for over 14 years and both have Kia cars. We have both been extremely happy with all aspects of the care provided for our cars and ourselves. Thank you. "

" Always enough Staff to see to my needs. Always courteous and polite at Ken Jervis"

" Friendly reception team, advice given from the technician - extremely happy with my experience at Ken Jervis Kia"

Excellent 5* service. We have had four cars from Kia in Cobridge in the last eleven years. Their staff and services are the best that we have found."

" Very happy with the Service I received from Ken Jervis. All Staff helpful and friendly, will definitely be back!

" There is a Kia Closer to home, but Ken Jervis Kia is so different. It is a family. Everyone is so helpful and make you feel very welcome. It's like a big hug with a helping hand! Thank you!"

" Purchased a Niro EV 4 recently greatly assisted by Mike Buckley. As ever with Mike and the rest of the Ken Jervis team everything was pleasant and very professional."

" Fantastic technology, great look, really economical, my husband has a Kia Sorento bought at the same time and still uses my Picanto to do local journeys. Can’t rate this enough, what you would pay extra for on other cars, come as standard and beyond with Kia. Ken Jervis have everything to be proud of! The dealership we went with was above and beyond with customer service. In a word brilliant."

" Excellent Service at Ken Jervis as always. Everybody polite, helpful and efficient. Definitely a 10/10 from me!"

" A smooth and relaxed arrangement for a Motability Kia Niro EV 4, aided by Phil being so easy to deal with and so very helpful. Thanks, Phil. Well, I've had a few problems with the car with functions. Phil Bagshaw has always been helpful and responsive, going that extra mile to help me with setup and the un-ravelling of the odd problems. I'm so glad he's there - he's the ethos of Jervis Customer Service. Again, thanks, Phil."

" Thanks to all the Team for looking after my mum in purchasing her new car from start to finish, big mention to Andy G for his professionalism in conducting the sale, big warranty, service plan and breakdown cover, what have we to worry about, first class service A+++++"

" Excellent Service as always - haven't got any bad comments about Ken Jervis Kia"

" Always a great Service from Ken Jervis Kia, it's why I drive from Telford to Stoke when I could choose a local Dealer closer to home"

"Absolutely brilliant service,very welcoming,extremely polite and I love the car"

" The only thing better than the car is the service! Great communication throughout a long delivery time, kept us up to date, nothing was any trouble to the dealers. Made us feel very comfortable though the car sold itself "

" So pleased with Ken Jervis' Customer Service that I am planning to buy my 2nd Kia when I need to change this one"

" The Staff, Customer Care and Service could not be any better at Ken Jervis. Many Many Thanks"

" Buying my Kia Sportage was made easy by a great salesman (Mike) and I feel they went above and beyond to make me happy with my purchase. I have had a few issues with the service department that was upsetting but I did find the management went out of their way to rectify the situation and honestly tried to learn from the mistakes made, Thank to you James Norwood."

" From start to finish Ken Jervis Kia helped and advised us in changing from diesel to electric. They were extremely helpful and we would recommend Kia to family and friends. How can you perfect perfection?

"A shout-out to Josh on the Parts Department. I rang to request a price regarding mats for my Sportage. Suitably impressed I placed the order. Just two days later Josh rang to say the mats had arrived. Excellent Customer Service. Josh was polite, friendly and professional. A thank you to Josh's colleague who offered to fit the mats and even to take the mats to my car. It was much appreciated."

"I have been a Ken Jervis customer now for several years and the service they offer is always 100%. They are welcoming, down to earth and do not do the hard sell act. I know what I want and they listen."

"Completed the purchase of my Kia Niro this week and was delighted by the service of Andy G and the team at Ken Jervis Kia. The whole process was very efficient and I never felt at any time they weren’t doing what was best for the customer. Thanks all. I’ll be recommending you to anyone who needs a new car soon…"

"Purchased a Kia Niro from Ken Jervis, was looked after by Mike Buckley. Experience wise did exactly what they said they would do. Kept me informed of lead times etc. First class service."

"Ken Jervis are the best car dealers I have ever dealt with."

" Went with my husband to look for a car at Ken Jervis, as we were downsizing, found a beautiful Kia Picanto Zest, my husband dealt with Jamie who was very friendly and helpful, he took my husband through the whole process from start to finish, we found the whole experience stress free and very helpful, husband picked up the car received flowers and a few days later as promised a courtesy call, it’s the first time we have dealt with Ken Jervis Kia and was very impressed with the whole experience would definitely recommend this company to friends and family when they next come to changing their cars."

" Thank you to all Staff, always happy to great you with a smile. Thank you also to Josh in Parts for sorting out a key issue even though I didn't have a booking for this. "

"They were very professional and courteous. They answered fully my queries about dealer-supplied accessories."

"Purchased a 1 year old ex demo Niro PHEV and the Service from Ken Jervis Kia was fantastic both on the phone, email and in person. We worked out a price and everything was made so easy, no hard sell, every question answered and a wonderful experience of buying car. Special thanks to Andy G for great sales support and after sales phone call to check I was happy. Highly recommended"

"We went to Ken Jervis Kia as I wanted a smaller car, I had already seen one online on the website. As soon as we entered we were greeted with a smile and warm welcome. John who dealt with the sale was friendly, knowledgeable and happy to help. Would definitely recommend."

" Always a great Service at Ken Jervis Kia. Polite courteous Staff and car returned clean. 10/10"

" I was dealt with the Service Department very efficiently and with care. Keep up the good work."

" Great experience, Andy was very helpful, great experience, great price's, fantastic service by all. Even the brew was great. Thanks Andy and all at Ken Jervis! Will 100% be back. 👍😃"

" Excellent Service throughout as usual. would'nt go anywhere else"

" Always very pleased with your Service and would not think of taking my Kia Picanto to anyone else. Could not ask for a better Service from Ken Jervis. One very happy Customer 10/10"

"I experienced a first class Service from first driving in to Ken Jervis Ltd, until the day I left with my Kia Stonic.. Andy Gollins was welcoming, very professional, knowledgeable and made me feel at ease .. ( He makes a good brew too) He is an asset to the company. The bunch of flowers was a lovely touch too."

" Great buying experience no pressure take a bow Mike Buckley "

" We were as always very impressed with the knowledgeable, friendly staff at Ken Jervis Kia. Although we had a wait for our new Kia Stonic, we were kept fully informed with regard to the delivery date, and the Service when we received our new Stonic and follow up support afterwards."

"What can I say very friendly very good service. Very professional."

"Very polite and helpful, service completed listened to issues and booked in to get sorted. Thank you"

"Trustworthy company, the reviews from other customers confirm this. Excellent customer service., you really feel valued they are always happy to help. We love our Sportage GT-LINE, we always wanted an automatic car and this is perfect for us, a dream to drive."

"I've recently placed a new order for a Kia Picanto automatic X LINE S. Very impressed with the specs. Kia has come a long way. I'm having to change my vehicle since having a accident at work in January. I'd like to say thank you to Ken Jervis Kia dealership and the sales consultant Andy Gollins who is very professional and was very helpful when I placed the order for my new car. I would also really like to thank Kia Service Department and staff for last Saturday. When me and my brother called in to have a small job done on his Kia Picanto. They were very welcoming and professional. Extremely appreciated because of the very heavy rain . Looking forward to taking delivery of my new Kia Picanto in September for the new reg. First class service so far. Thanks again Mark."

"Excellent customer service, very friendly and professional. Would not go anywhere else."

"Couldn't fault the dealership or the staff. They made you feel welcome even though we weren't in a position to buy a car that day.. Not at all pushy which is off putting. Would recommend Ken Jervis and Phil the Sales Person who dealt with us, he was great and gave us his undivided attention at all times."

"The Staff are courteous and pleasant (always). I have a Service plan which covers 2 Servies and 2 MOT's not too expensive and a good deal."

" All very warm and welcoming. Shout out to Andy Gollins who was very helpful from the start and through out. Very happy with my Kia RIO :) "

" The entire Service Department was exeptional. They quickly went out of their way to ensure my Annual Service was completed at short notice. Thank you! You are Stars *****"

" Been a Customer at Ken Jervis Kia for many years and I am always happy with the Service. Will be a Customer for many more years"

"Recently purchased my first Kia Sportage from Ken Jervis. First class service from the Garrie Moore who was friendly and knowlegeable without being pushy."

" We collected our new Kia Sportage GT-LINE S yesterday & are very pleased with it. Our appointment was 3pm. Andy Gollins had made sure that the car was fully prepared & documents ready to be signed & handed over. This was all done very efficiently & there was a nice surprise of a bunch of flowers, which was much appreciated. Andy patiently answered our questions & was very thorough in explaining the main workings of the car & its controls, such that we were confident to drive it home safely. We really appreciate the professionalism & friendly care of Andy & his finance colleague, Phil Bagshaw , which was of great help to us as new Kia customers. We are very impressed with the staff of Ken Jervis Kia & would highly recommend the dealership to others. Joy & Dave Davies"

"Myself and my partner have both had Kia s for the past four years and are so impressed with the quality of product and sales staff we recently went back and changed both cars my partner has just had a Kia PROCEED 4 and I have had a proceed I had a couple of niggly problems but Mike sorted them out for me nothing was too much trouble."

" On this occasion at Ken Jervis i spoke to Ria, Michelle and Pauline, all very good and very professional. Followed up by a call from Shawn in Service, very good. Don't change anything! Thank you!"

" For the first time at Ken Jervis Kia I had home collection & return service of my car - a HUGE benefit to me , an 80 year old. 10/10 for that service!"

" The usual Superb Service from Ken Jervis Staff. Quality Service comes as standard"

"Just had my second Kia from ken Jervis Kia over the moon with it a big thank you to Mike Buckley and all the team"

"Wonderful company to deal with, very friendly and professional, would not consider going anywhere else. Would definitely recommend."

" Lovely lovely people. I am so very happy I had my Kia Picanto from Ken Jervis Kia."

"The service was carried out very professionally,My Kia Picanto washed and vacummed to a very good standard. I had 4 Kia cars in the past and have always been 100% happy with all of them"

"Excellent Service, and thank you for collecting and returning my Kia Picanto after it's Service"

"Cannot fault Kia and Ken Jervis with their fantastic team on the purchase of my new Kia Picanto, thank you John Hart on your excellent service on keeping me informed from start to finish"

"Buying a first car is confusing and exhausting with all the information that's out there, they hate to make it clear! But Andy in Sales helped to go through everything to make sure I knew of all my options, and knew them well. Overall I've had a very positive experience, pleased with the car and the service!"

"This is my 5th car from Ken Jervis and my family’s 12th. I cannot rate them highly enough. The customer service is second to none. The salesman, Mike Buckley goes above and beyond with regular updates and help with the daftest of questions. The service team are brilliant with reminder texts and calls for services. Just an all round excellent experience every time. I simply wouldn’t go anywhere else. Thank you for my gorgeous new XCEED GT -LINE."

" I was addressed by Staff on arrival for my Service by name - even though I'd not been to the showroom for 12 months, so I was impressed by the personal touch"

"Nothing is to much trouble for them. Staff always very pleasant. Would highly recommend to others."

"We ordered a Kia Sportage this week from Ken Jervis KIA. We were very pleased with the professional & friendly help from Andy & his colleagues. Due to a back problem an extended test drive was required to ensure the car was suitable. This was granted without hesitation, & we were lucky to be able to have the test drive that day. Andy was interested in our findings & with good grace accepted that we needed to test drive other brands before making a decision. We were not pressured into a rushed decision, & were pleased to be able to return to Ken Jervis 2 weeks later to place our order. We are aware that Ken Jervis is a family run business, & from our visits this is evident in the way colleagues help each other & the way we were treated as customers. We look forward to taking delivery later in the Summer. Dave & Joy Davies

"Highly recommend this Garage. Brilliant service from start to finish. Thank you Garrie Moore. see you in a few years time :)"

"John Hart supported us with our recent car purchase, his service was professional, friendly and thorough. The whole process was straight forward with no pressure. We are very pleased with our Kia XCEED and the service provided by John and Ken Jervis KIA, and would highly recommend. Many thanks again John for all your help, really appreciated."

"polite/friendly Customer Service. Very knowledgeable about the process and detail of Kia cars."

"Had 6 KIA cars from here over a 18 year period - from first Kia Rio, Kia Cerato, 2 Kia cee'd's and 2 Kia Venga's. The xceed is excellent and due a new car next year.......all electric.....have to wait and see😉 Booked our Kia Rio GTLINE in for Service, which was our first car but now is completely restyled 😁 The showroom has been completley refurbished, Staff are always friendly. I'm so looking forward to collecting our new car very soon!"

"I would have no hesitation in recommending Ken Jervis Kia. The Staff were friendly and helpful. I was particularly grateful to Garrie Moore in Sales for his help in understanding my needs and making things clear and easy to understand and not applying any pressure so that I felt guided, not pushed. The Service was excellent in every way and I am pleased to have bought my Kia Picanto from them."

"I contacted Ken Jervis Kia as they had the car I wanted already in stock, I spoke to Garrie Moore who was very helpful and professional throughout the purchase of my Kia XCEED everything was done by telephone as I live in Yorkshire, I even received a video of my car. I travelled from home to the Dealers, everything was ready for me to collect my car. All my expectations were met and more, I would not hesitate to get another vehicle from here."

" Ken Jervis Kia were amazing from start to finish. Nothing was too much trouble and each and every staff member was polite and courteous. Cannot recommend enough"

"Absolutely fantastic Service, the sales man John helped with all matter of things. This is my first car so he helped me with taxing the car and even delivered it to my home. Big shout out to everyone at Ken Jervis Kia 😀 x"

"Wonderful people to deal with. We had an excellent deal on a KIA Niro. Nothing is too much trouble from them and I wouldn't hesitate to recommend them to my friends."

" Very impressed with the Service Department as usual. We had the car collected and dropped back off at home. The driver was polite and professional. I'm over the moon! dirty car was returned lovely and clean!"

"My husband and I saw a Kia Stonic advertised, so called in and spoke to Phil in Sales about our options, he was thoroughly professional, friendly and discussed everything we needed, he arranged a convenient delivery date that worked for us, and we are thrilled with our new purchase, we would not hesitate in recommending Kia, and Ken Jervis Ltd especially"

" I had a car from Ken Jervis so I will always have the car Serviced with them and always will. The Staff at Ken Jervis are always helpful and I'm always satisfied with them and confident with all the work which they carry out. Which to me is everything."

" Ken Jervis Kia has the best most polite people around. I would recommend them to everyone 10/10"

" To date very good Service indeed from Ken Jervis Ltd, recently had an occasion to visit the Parts Department and they also too were a pleasure to deal with."

" I can't fault the team, lovely people, very helpful and it was an absolute pleasure buying my second car from them"

" Just Lovely Staff all round"

"This Is the second car I've purchased from Ken Jervis, and as was the last time, I've had fantastic Service. John Hart in Sales was friendly and most importantly very patient with me and went above and beyond. Thoroughly recommend the cars and this amazing dealer 5 🌟"

"This is my second car from Ken Jervis and the customer service is outstanding from everyone I came into contact with. Andy went above and beyond, the car I was part exchanging for my Kia broke down on the day of collection! Andy helped me to get it all sorted out. Thank you so much."

"Just had a Kia Stonic From Ken Jervis Kia. The service that we received was top and couldn't ask for anything better. Even received flowers on pick up of vehicle too. Thanks so much xxx highly recommend xxx"

"Brilliant customer service when buying our second car. Andy Gollinswas our sales rep and was absolutely great, helping us choose the right car and understanding everything. Picked up our Kia Rio GT-LINE yesterday and couldn’t be happier. Would highly recommend and will be using them for the foreseeable."

"This is my 3rd kia car from Ken Jervis. For my recent car I had John Hart as my salesman. He is very professional, answers any questions you need to know and listens to what you would like. Highly recommend Ken Jervis Kia and all the Staff are excellent. Keep up the good work."

"All the staff are professional and really friendly"

"Called into the dealership at Ken Jervis Kia, Stoke, saw Garrie Moore who provided us with a warn welcome and test drives for two Hybrid vehicles A Kia Sportage and a Kia Niro, I have to say we were treated with great respect and nothing was too much trouble if all car dealerships were like this it would make car buying a pleasure, no pressure just good service, thanks Garrie"

"Booked my car in at the local KIA dealership Ken Jervis, for a warranty repair as tailgate struts had failed. Staff were helpful in arranging the appointment, and amending this to my convenience when something came up, and I also received a friendly reminder call the day before. Issue was fixed within half an hour of waiting and they also kindly sorted my central locking / alarm system which has been playing up for a short time despite me only mentioning this on the day. Great service and will definitely be back when I look to upgrade my car in future!"

"Big thanks to Andy Gollins at Ken Jervis Kia, for making the purchase of my new Kia Sportage, a very enjoyable experience. First time customer but will be a returning one. Shout out also to Tyler Lawton for his professional personalised video of my new car - watch out Mr Spielberg!!"

"Just lovely staff all round. I couldn’t fault a thing."

Service from Andy Gollins was excellent. Best car buying experience ever. Would definitely use Ken Jervis Kia in the future! Highly recommend.

I have just taken collection of a 2020 Kia Stonic and believe it or not this is the 4 car in 2.5 years myself and husband Paul have had from Ken Jervis Kia. Our sales man this time was Phil Bagshaw whom spoke to Paul and arranged for us to view the Kia Stonic. I had no intention of changing my Kia Rio but Paul was starting to have a problem getting in and out of the Kia Rio (needs a new Knee) so that was that, new bigger car. Phil was brilliant and answered all my questions in full. I would recommend anyone looking to change cars (or not in my case) to give Ken Jervis a call and see what they can do for you. Michelle in accounts sorted out my standing orders for the service package and I have started a fresh one for the Kia Stonic which helps not to have a bill when it is due its Service. many thanks to all the team. Ann and Paul Ashton (no relation to Richard Ashton)

"The Team at Ken Jervis were excellent as usual. A hassle free experience from start to finish. Highly Recommend."

"I cannot rate this business highly enough they are quite simply the best car dealer that I have ever dealt with and I will soon be collecting my third car from them. Update: I have now had 4 cars from Ken Jervis Kia and had 6 Kia's in total all of which have been serviced here and my opinion hasn't changed."

All contact with the Ken Jervis Staff they have always been extremley helpful, and I am confident I can recommend them whenever or too whoever. Thank you for your support."

"Returning customer, always dealt with in a friendly and professional way at Ken Jervis Kia ,no pressure."

"A massive thanks to Andy for his excellent customer service! Collected by new Kia Sportage yesterday and Andy has been professional and helpful through the whole process. I love Kia and Ken Jervis and Andy made the experience all the better!"

"We have just taken delivery of our New Niro Ev. This is the third Kia car we have purchased through Ken Jervis Kia. The service at Ken Jervis is second to none that's why we keep coming back. This time we were in the capable hands of James Norwood and Mike Buckley who have provided a friendly and very helpful service throughout."

"I went to purchase a used car that was looked after and found a lovely hyundia I10 ... I was pleased with the history of the car and the outstanding Service from an employee called GARRIE MOORE. He was professional, yet easy going and very friendly and easy to chat with, overall a very professional service. Never thought buying a car for the first time would be so easy, yet Garrie made it so :) thanks a million Garrie!!"

"First class dealership Having purchased a Kia before from the same dealer found the service now the same as previous times excellent throughout the process"

"The Sales and Aftersales Service were amazing, they really made you feel part of a team. When visiting Aftersales there was always a recognition of who you are, not a sales done ,that's it ! Is everything ok was the order on the day.Parts dept have been impressively helpful."

"We purchased a new Kira Niro HEV from Kia in Hanley in Dec 2022, and Andy Gollins was our sales representative. He was accommodating, friendly, helpful and very knowledgeable What we really liked about Andy and Kia generally was their approach to sales; not pushy in the slightest, really responsive to questions and enquires and it was a very smooth handover of the car. We are delighted with the new car and we would definitely recommend Kia to anyone!"

" Super efficient Service with a cheerful smile"

"We have just taken delivery of our New e-Niro EV. This is the third Kia car we have purchased through Ken Jervis Kia. The service at Ken Jervis is second to none that's why we keep coming back. This time we were in the capable hands of James Norwood and Mike Buckley, who have provided a friendly and very helpful service throughout."

"Exemplary service"

" Love my new Kia CEED, would recommend Kia to friends and family. They always ring to see if everything is fine with car. Would recommend, service with a smile. When we picked up car Philip got everything sorted. Made us at ease. All the staff spoke in the showroom, which was a nice relaxed feeling. Would have new car again from Ken Jervis Kia"

" We recently purchased a Kia Picanto from Garrie Moore at Ken Jervis in Cobridge. the service was very friendly and quick, Garrie certainly made an impression, ten/ten"

"Would recommend Kia and Ken Jervis to all of my friends Very pleased with service I received from the salesman professional 😀"

As always, a first-class service at every level. Mike Buckley in Sales is a pleasure to deal with. 10 out of 10 for me."

Wow! Fantastic service & such Friendly Staff. The car runs smoother than the cream cheese I use for my morning bagels. Would 100 recommend! 👌🏻"

"Ken Jervis has fantastic Customer Service and a great team who are very knowledgeable. I'll be going her for my next car upgrade. Keep up the great work."

"Don't go anywhere else if you need a New/secondhand Car! Over my years of driving over 50 cars so far, I have never had a more friendly experience team than Ken Jervis. I always recommend Kia and Ken Jervis!"

" The pick-up and collection Service at Ken Jervis Ltd is invaluable for us. We have been customers for 30 years, and we have known nothing less than ten/ten for Customer Service. All the Staff we have met are very knowledgeable and every question is simple to answer. A big shout out for the girls on the Service desk they are an asset to the company"

"I would like to say a big thank you to John Hart at Ken Jervis Kia for helping me to choose my next car. The staff were all amazing, so many cars to choose from. Amazing customer service you will not be disappointed. and to top it off I also got some surprise bunch of flowers when on collection. So, one big happy customer will most certainly be back a gain x x love Danielle xx

"I recently bought a hybrid Niro and can’t praise the whole team enough for making the whole transaction so easy and enjoyable! I’ve been buying my cars from Ken Jervis for many years and can’t imagine going anywhere else! 5 out of 5 Brilliant! Additionally, after only three weeks, I had an issue that needed some expert advice, within 40 minutes of talking to customer service manager Andy Southwick and bringing the car in, the issue was sorted to my complete satisfaction. He even answered the phone during his lunch break, now that’s what I call devotion to customers - if you want devotion FROM customers, give them the same consideration, and ALL the team at Ken Jervis do exactly that. I totally love the fact that each time I go into the showroom for whatever reason, the same staff members who were there in previous years are still sitting there with a friendly smile on their faces ready to do their jobs professionally and politely. I know them and they know me and that goes a very long way in my book. I can only give 5 stars, but I’d give more if I could!"

"Many thanks to Dave and all colleagues for the wonderful Mexican Evening. The hospitality, the entertainment, the food and drink all first class. The hard work and planning to achieve such a pleasant, successful, fun event is much appreciated... and of course it didn't end for the Ken Jervis crew when the party was over as the showroom had to be returned to a reasonable working environment for the next morning. The familyesque atmosphere is evident at all times, however brief the visit may be, and it certainly was tonight even following a full day's work for everyone concerned. I've been buying cars for well over 50 years and never went to any dealership twice prior to buying my first Kia. It's been a pleasure to have been part of the Ken Jervis family as a customer for over twenty years and at age 72 I can only hope to look forward to another twenty! Sincere thanks.

"Couldn’t recommend Ken Jervis Ltd enough, the guys made my purchase very easy and smooth no pushy sales just a genuine friendly environment"

"I've already had a brand new Picanto from Ken Jervis, but unfortunately the car is now not quite big enough for my needs.....no other reason at all....I really loved my Picanto Zest but needed a bigger car. I went back to Ken Jervis Kia to talk to the to see if they could help. They did and I now have a kia Venga 3.... Which I also love....I'm not the oy owner but it's just what I was looking for. Staff were really friendly and helpfull and Garrie Moore was again as with my Kia Picanto Zest the Salesperson who helped me throughout my purchase. I am more than happy with the service that I had and continue to have. I would definitely recommend them for new and used car sales."

" 100% Completely satisfied with all the dealings I have had with the Ken Jervis Kia Dealership in Stoke-on-Trent"

"I contacted Ken Jervis as they had the car I wanted already in stock, I spoke to Garrie in Sales, who was very helpful and professional throughout the purchase of my Kia XCEED, everything was done by telephone as I live in Yorkshire, I even received a video of my car. I travelled from home to the Ken Jervis Dealership in Stoke-on-Trent, everything was ready for me to collect my car. All my expectations were met and more, I would not hesitate to get another vehicle from here."

"Excellent and pleasant service with friendly Staff"

"Excellent service quality cars explained clearly, excellent ~Dealership My Kia Sportage is superb! amd very economical. The staff at Ken Jervis Kia give an impeccable service and explain everything to you about their service and give 100% support especially if you need emergency service from them if you breakdown".

"John Hart at Ken Jervis kia is a super star, he has always helped me with my car, gives the best advice and always is professional and polite. I would highly recommend him to anyone."

"I took delivery of my Kia Picanto in September and am absolutely delighted. Everyone at Ken Jervis Kia was polite & helpful & I got great customer service from John Hart. I also learned a lot from Tyler who gave me an excellent tutorial on using Apple CarPlay & the ‘techy’ bits! Thank you all 😃"

" Always enjoyed a high-quality customer service from every member of Staff at Ken Jervis Kia. Made to feel welcome on every visit".

" Once again, may I take the opportunity to thank all the team at Ken Jervis Kia, for their continuous and professional service throughout my recent first Service. A big ten/ten".

" Always enjoyed a high quality of Customer Service form every member of Staff at Ken Jervis Kia. Always made to feel welcome on every visit."

“Ken Jervis Kia were great because very helpful, cheerful Staff.”

“Ken Jervis Ltd were helpful because, as usual, everything was clearly explained, and it all went like clockwork. I particularly value the detailed technical advice on the condition of my Kia Sportage especially on the condition of parts such as the brake pads and discs which naturally wear over time, so that I can make informed decisions on replacement. As I drive home afterwards in my, by now beautifully valeted and gleaming car I always feel happy that my visit has been well worthwhile.”

"Thank you to all the Staff and to Mr Mike Buckley helped me with every step of buying my new car very professionally, he made to time and every effort to make it a smooth as possible, flowers for my wife...nice touch.. Well done"

All the Staff at the Dealership were helpful because they always contact me when the service is due, collect and return the car and always follow up with phone call to see if satisfied. ”

"The Staff at Ken Jervis are always friendly. I always feel comfortable that my Kia Rio is looked after professionally whilst in your care - thank you very much"

“ I would recommend Ken Jervis Ltd to friends and family because they’re very helpful, not at all pushy when interested in buying a car, I have recommended 3 people now, and they’ve all purchased a car , This is my 4th car I’ve had and wouldn’t go anywhere else, they’re very reliable. ”

“ The experience at Ken Jervis was good because I have had medical issues all this year, and having my Kia Picanto collected, serviced, MOT'd, returned and beautifully cleaned was a real treat. Thank you. ”

“ I'd definitely recommend Ken Jervis Ltd to Friends and Family because the staff were informative, respectful and friendly . Amazing service ”

“The Staff at Ken Jervis Kia were good because we have had cars from them before over the last 20 years. We never had a problem wouldn’t go anywhere else ”

“ I would recommend Ken Jervis Kia to friends and family because from the start of sales respect and helpful, to the service department and keeping me informed if anything needs doing to the cleanness of the Vehicle technicians and the Service Wash Staff who wash the vehicle off 100 percent happy👍 ”

" Ken Jervis were great, all round great service, Staff are lovely and polite and the work from the technicians is always to a very high standard”

"I was very pleased when I received a invitation from Mike Buckley to drive the new KIA e-Niro at Ken Jervis. Mike Buckley greeted me and showed me the controls of the fully electric e-Niro car. I took the car on a hour's test drive and found it very comfortable and powerful car to drive. It has very comfortable modern interior. I certainly can't praise the all new Kia e-Niro enough along with and the service that Ken Jervis give their customers."

“ I'd definitely recommend Kia and Ken Jervis Ltd to friends and family because they are very helpful nothing is too much trouble customers always come first, and service with a smile every time off all the staff ”

“ The experience at Ken Jervis Kia was fantastic because I booked my Service, they phoned before to remind me to come, everything I asked to be done was done as all their paper work is up to date, they also phoned the day after to check everything was OK. This is the 5th car we have purchased from Ken Jervis Ltd and we haven't looked back...or anywhere else!!! ”

" Thank you to all Staff for being so helpful. I always feel well looked after on each visit"

“ I'd definitely recommend Ken Jervis Ltd because they keep us informed of when our car is due Mot or Service call us to ask if they can help and we would buy another car from Kia ”

“ I had a great experience at Ken Jervis Ltd because Mike Buckley, the salesman, took the time to make sure that everything was carefully explained. I have bought the Kia Niro and it’s my first experience of driving an automatic. Mike was meticulous in guiding me through everything. It’s only been three days since I collected the car so it’s early days to be contacted but I have no doubt Mike Buckley in Sales will follow this up. ”

“ Ken Jervis Kia were helpful because the customer service was exceptional nothing was too much trouble Mike was fantastic and made the experience exciting waiting for our new car with regular updates. ”

“ I'd definitely recommend Ken Jervis to friends and family because of good friendly staff, not very pushing like other dealers. I am quite happy with my car from Kia. Also explained their budget plan which helps the cost of MOT and servicing. I will definitely buy my next car from them in the future ”

“ Ken Jervis Kia were really helpful and I'd recommend them because they are very courteous and will help with anything you ask and access is very good for my needs.. ”

“ Great service, and selling by building trust and understanding customers' needs rather than just selling. Informative and pleasant to talk to, any questions I had were answered immediately. ”

“I have bought from them before, Ken Jervis were helpful because they found the perfect vehicle for me and I have had a good experience in the past"

“ I was happy with the service at Ken Jervis Kia because, as always, I was treated as a priority with excellent standards of genuine customer care. ”

“ I had a great experience at Ken Jervis Ltd because that’s what they do! Their Service is efficient, friendly, reliable and it is a total pleasure to be a customer. I have already successfully recommended a friend and will continue to do so. Best wishes and thanks to all the staff. ”

“ I'd definitely recommend Ken Jervis to friends and family because quality of New and used cars available. An added plus The Salesman was excellent without being at all pushy, going above and beyond with video of car after my first visit plus Aftersales service top notch . ”

"Excellent customer service particularly from Mike Buckley in Sales. Very Informative regarding car specification. Vehicle ready on time and for collection and everything regarding regarding instrumentation was explained fully."

“ I'd suggest Ken Jervis Kia to a friend because quality work is the norm for them. They are professional, friendly, reliable & helpful. For the past 6 years, we have used the Service Plan they offer, which suits us very well. No hesitation at all in recommending Ken Jervis Kia Ltd. ”

“ I'd endorse Ken Jervis Kia because you always make my annual car servicing easy and stress-free. You also gave me ample warning of my impending service and MOT, it was simple to book my car in, you reminded me the day before and the whole process was painless and stress-free. When I returned to my car, it was immaculately clean, inside and out. Thank you. ”

“ Ken Jervis Kia Ltd were fantastic because they offered us a good deal on part exchange first, went through the different trims of the Kia Rio, asked us for a small deposit and kept us informed as time went along for a delivery date and very efficient on the handover on the day. ”

“ I'd recommend Ken Jervis Kia to all my friends because the all-round service is reliable and consistently of a high standard. ”

“ I would recommend Ken Jervis Kia Ltd to friends and family because the staff were very efficient, happy to help and interested in their work. We bought a different Sportage, to the one we went to test drive. Phil Bagshaw in Sales took time to listen to what we were looking for and recommended the perfect car.. I even had a lovely bunch of flowers courtesy of Ken Jervis when we collected our car, nice touch! We love our new car and experience with Ken Jervis Kia .. ”

“ My experience at Ken Jervis Kia Ltd was positive because it is like taking my car to be serviced by a family member. I can trust them and know that my car is being looked after. This is my second Kia bought from Ken Jervis now. My husband also has one as well as my Mum, sister and brother in law. ”

"Good service. Nice people. Very knowledgeable. "

"Very very happy with the Service received from the team at Ken Jervis Kia. Brilliant repair under the warranty and passed the MOT. Lovely ladies on the telephone helpful and polite we will be returning when if we decide to upgrade thank you. 😊"

" Having not arranged to have a Courtesy Car I was prepared for a lenghty wait. However, My Service was started straight away on my Kia XCEED and was completed in an hour. Super service in more ways than one"

"Just picked up our new Kia Niro, what a delightful, professional and perfect experience. Would recommend them to anyone. Nothing was to much trouble for them."

"I cannot recommend Kia highly enough! The service is second to none, always helpful but not pushy. Mike Buckley in Sales, who was recommended to me absolutely knows how to deal with customers, he is knowledgeable, professional, and goes that extra mile to ensure you are happy with your car. Trust me my husband does not like parting with his money easily. But we have now got 2 Kia’s a Sorento, which my husband loves and I had a Sportage 2 years ago (I really wanted an Evoke as my mum has one). The Sportage knocks spots of the Evoke so I have just had a new Kia Sportage 2022 and it’s amazing. From sales, aftersales, service and general availability for advice I must admit Kia are outstanding. All the staff are helpful and very pleasant."

"Would recommend 100% the people there are so helpful friendly & go out off there way to assist you with what ever you need. Or any advice. I've had 2 cars from them over 4 years. Absolutely no problems at all. If I have a question even now you just phone and they sort it. The best bit off my visits to kia is the cup off tea. (Ask for Richard to make tea, he makes the best lol)"

" Exceptional Service from Ken Jervis Kia. Highly recommended, very efficient. It's a long drive from Ashbourne but worth all the effort for them to look after my Kia Picanto. Thank you all "

" I am very happy with Ken Jervis Kia and think they are very professional and my first choice of Dealership for the fabulous Kia Picanto I love! Thank you Andy and all the Staff"

"Came an chose a Kia Niro for our Son. The Salesperson who put it through, John Hart was exemplary. Took the trepidation out of choosing a new car. Highly recommended"

"Purchased my Kia Picanto 5 years ago. I always return for servicing and MOT. Staff very friendly, communication before and after work excellent."

"This is my wife's car and I brought it along to the Dealership for her. I personally drive an Audi, but have to say that the level of courtesy shown by Ken Jervis Kia is far better than the Dealership I go to. Ken Jervis Kia are a complete pleasure to deal with on this and other previous visits"

"Really friendly no hard sell staff!!! Very helpful."

"Great service, whole experience from test driving to purchasing and delivery first class. Fantastic car, I couldn’t be happier. "

" The Ken Jervis Kia dealership that is seen daily by thousands of motorists as they pass by. The sensible ones, who are interested in purchasing a vehicle, should make it their first port of call! The staff are outstanding 🤗, being very pleasant, welcoming, friendly and knowledgeable. Nothing is too much trouble! During the occasions I visited, the showroom was heaving with people, but the staff remained welcoming and highly professional in describing and presenting both new and pre-owned high quality stock. I would recommend that anyone who is interested in purchasing a vehicle, make this their first 'port of call'. They are unlikely to be disappointed! I might add that, today, I had cause to take my 15 month old car to be scanned for a minor problem. I had booked a courtesy car, which was essential. By the time I got home, they had diagnosed the issue, ordered the part and were arranging future fitment. Again, their employees were wonderfully polite and thoroughly professional, and it was nice to be greeted using my first name by the excellent sales representative who had sold me my XCeed PHEV, which I can thoroughly recommend."

" I required some information regarding electric cars I spoke to Garrie Moore in Sales, he told me everything I needed to know the pro's and the con's without the big push at the end. It was very refreshing to talk to somebody who was not just after another sale. Well done Garrie. "

"Great Service always very happy to help with any enquiry we have"

" Due to illness, our Kia Carens was collected and returned after its annual service. As usual everything was perfect. Service Reception kept us informed and the driver was great too. All friendly and very professional."

" My Kia Venga felt good to drive after it's service - lovely and clean too! "

" Thank you again for your usual excellent service"

"Always good service with cheerful and knowledgeable staff. We had exceptional help when our second car was written off in an accident and we were able to replace it quickly. We now own a third KIA Venga and are very happy with it."

" Another friendly, professional experience from Ken Jervis Kia, which is a pleasure and gives confidence in the work undertaken "

" I would just like to say a big thank you to Andy Southwick, Service Manager at Ken Jervis Kia and all the Service Team for the very efficient and caring way they handled the front brake caliper issue on my kia Ceed SR7. All taken care of under the 7 year warranty - Thannks again "

" All the Staff at Ken Jervis Kia are very pleasant and efficient. It is the best Dealership around - a pleasure to use "

" Very efficient as always now my Kia Rio is no longer in warranty. I hope it still gives good service as it has done so in the past 7 years "

“ Fantastic experience. Just purchased our car from Ken Jervis Kia, and can honestly say what a brilliant service we received from the Cobridge branch. We have been dealing with Rich our Sales representative and quite honestly what a super star he really is.. he listened to our situation regarding issues we had with our old car and still managed to help us! So pleased with our new Kia Rio. Will definitely be using them again we are so impressed. Rich is a credit to the company and so easy to have dealings with. Thanks for relieving us of our headaches. Much appreciated. “

" All the Staff are very helpful and friendly as they always are every time we come in for anything at the dealership"

" My Kia Sportage was in recently for a Service. I requested an auto courtesy car and a manual courtesy car was provided. The problem was quickly resolved in a couple of minutes without any fuss. Excellent Service as usual."

"Staff very competent and very helpful."

" Garrie Moore in Sales at Ken Jervis, sorted us out with everything we needed and wasn’t pushy at all for the sale,very relaxed. I recommend going to Ken Jervis for your new Kia. "

" I am really impressed with the Service I received from Ken Jervis. I feel really comfortable calling in and I trust Ken Jervis Kia with my Kia Sportage"

" Always a good experience at Ken Jervis. The Staff are always very helpful. Very Please with Dave the technician who also did an excellent job."

" Having just finished my shift I got into my Kia Sportage 2016 (which I have owned from new and now 51K miles) and had a problem with the electrics/steering. I contacted the Service Dept at Ken Jervis Kia, and they promptly booked my car in. The following day the Service Department called me and explained the problem and as I needed a vehicle for the day I was able to have a Courtesy Car which I really appreciated. Next morning I received a text to say my car was ready for collection and best of all the repair was covered by Kia's 7 year warranty .Thanks to all the staff at Ken Jervis Kia who offer a polite ,friendly service."

" I only collected my Kia Sportage from Ken Jervis Kia yesterday - but the overall experience was friendly Staff, smooth purchase process and it also felt very personal. Nothing not to like at all. "

" The Staff at Ken Jervis Kia are always so polite and welcoming, after being a customer for over 10 years I tell lots of people on how good Ken Jervis Kia are "

" Very pleased with the Quality and Service of my Kia Sorento. Now 7 years old - may change to an all-electric! "

" I am very happy with the service received from Ken Jervis Kia. Staff are nice and really helpful"

" Amazing communication throughout my recent visit for the annual Service on my Kia PROCEED. Warranty work undertaken without any issues no complaints from me!"

" I recently brought a Kia CEED SW from Ken Jervis Ltd. I was very impressed with the service , my husband and I received. We needed a new car and were trading in our old one. Richard Ashton (Sales) was the first person we spoke to when we arrived at the Dealership and he was very helpful and gave us all the information we needed. From the moment of deciding what car we both liked and talking through the different options we had, we were given a brilliant service and never pushed into a decision. We asked for roof bars to be fitted before pick up and this was never a problem and we were able to pick the car up within the same week, which was amazing. Thank you all for the Brilliant service and for been so helpful. "

"I love my new Kia Picanto. Kia have made improvements to the Picanto, makes driving this little car a dream. It's just perfect for me. Mike Buckley and the Sales Team are lovely, always so helpful and friendly 😊"

" Pleasant experience from beginning to now, nothing seems too much trouble, all staff at Ken Jervis Kia are very helpful, pleasant and polite."

" Staff very helpful when I explained I needed my Kia Sportage back to collect my Son before 5 pm. Ria kept me updated and I had my Kia Sportage back in plenty of time "

" After returning to Ken Jervis Kia after 4 years, it was good to feel confident my Kia Niro was in good hands. Great to receive a warm welcome with excellent Service. Big change to the last 4 years with a different dealer! "

" I booked my Kia Carens in at 8.30 am and was assured I would get it back early. As usual the Service provided by Ken Jervis Kia was excellent "

" Richard Ashton, thank you for the entertaining pleasure, my daughter just brought the XCEED from you and we couldn't of asked for a better person to deal with, you should be commended on the way you deal with customers, truly a genuine nice guy, thank you for your time and I look forward to dealing with you again soon. Well thank you again Richard, our second Kia XCEED in 3 weeks. You have made two ladies in the family very happy. It's a great pleasure to have you as our Port of contact at Ken Jervis Kia, you do a brilliant job. It's got to be my turn next lol thanks again your a star "

" Back to Ken Jervis Kia for our 2nd kia. Many thanks to Garrie Moore for the excellent service. Nothing is too much trouble to him👏. They are the most friendliest, courteous and helpful staff at Ken Jervis Motor's. I would certainly recommend them without hesitation, nothing was too much trouble and felt comfortable from the moment we walked into the showroom. Full credit to you all.👏⭐"

" Recently came into the dealership to look at getting a new car from Ken Jervis Kia. I was left to myself which was pleasant and then approached after 10-15 mins of looking around by Ben. Lovely chap who introduced me to Rich Ashton. Rich was fantastic in arrange my finance deal and was extremely tougher in providing me with the information I needed. Would 100% recommend Kia Hanley to any prospective car buyers. Great car buying experience. "

" Had some dealing today with the Parts department found Mark and his colleague really parts knowledgeable, informative plus really very helpful, a pleasure to deal with. "

" Richard Ashton in Sales, thank you for the entertaining pleasure, my daughter just brought the XCEED from you and we couldn't of asked for a better person to deal with, you should be commended on the way you deal with customers, truly a genuine nice guy, thank you for your time and I look forward to dealing with you again soon "

" Excellent Service as usual, very good job completed by the Valeting Team, Car once again spotless inside and and out - 10/10 for an all round Service! Well done!"

" My Kia CEED was picked up from our home on time and the driver was polite and courteous, as they always are. My Kia CEED returned in a pristine condition lovely, clean and tidy!"

" As always, I am more than satisfied with every aspect with the Service at Ken Jervis Kia."

" First time we have been to Ken Jervis Kia, 10/10! Excellent Service Team. Extremely busy but the Staff were still polite, professional and pleasant. - even the guys working outside. You will most definitely be getting our custom in the future. Thank you, Ria, and for your patience."

" My Little Kia Picanto was collected and delivered back to my home following it's annual Service and MOT. I was pleased to see it was gleaming inside and out. I cannot thank Ken Jervis Kia enough for their continued excellent Service offered to me since my vehicle from them"

" I bought this brand new Kia Picanto from Ken Jervis back in 2009. It's 12 years of age now and still in excellent condition, as Ken Jervis Kia have always looked after it for the past 12 years. Thank you."

"I would certainly recommend the Kia Dealership Ken Jervis. Great communication and very helpful. Fantastic team. 5 star staff.

"Great experience, Ben Park in Sales was a super guy, very informative and friendly👍 look forward to many hours/years with our new Kia Venga😊 the flowers did it for the misses💐"

" This was my first Service with Ken Jervis Kia. I will be recommending you to all my friends".

" All the Staff at Ken Jervis Kia are first class, which is something to something to be proud of. I only wish I had travelled to Ken Jervis Years ago. "

"Excellent efficient Service. Super friendly and very helpful staff. A special big thank you to Mike Buckley who a the Sales Executive we dealt with from start to finish! 10/10. Would not hesitate to recommend Mike and the rest of the team at Ken Jervis Kia in Stoke-on-Trent."

"I Wouldn't go anywhere else as Ken Jervis Kia is second to none. Professional and friendly Service throughout. Garrie Moore in Sales provided excellent Customer Service, he was friendly throughout the process and met my needs as a Motability customer."

"As always the Staff at Ken Jervis Kia are always very courteous - I return every year from Wolverhampton for my Service & MOT even though it's 50 miles away"

"The Customer Service at Ken Jervis Kia is outstanding. I have found that everyone goes above and beyond to help."

"Thank you for completing the Service early on my Kia CEED. I requested it to be completed early as we travel from South Wales. I Collected out car at 1pm! which was brilliant! Thanks again!"

"Great Service as always, brilliant Staff who are always polite, friendly and very helpful. A pleasure to visit."

Been in today to get some information about self-charging hybrids. Richard, the gent who helped me was SUPERB! Showed me three cars, brand new, within a year old, and a two year old - gave me figures for all of them. At no point did I feel pressured to buy a car, very relaxed but detailed customer service. Excellent ability to take the car for a test drive. I’d been to Toyota half an hour before and was practically ignored by two salesmen - even when I was asking technical questions I was simply told “Just look on the website.” It was abysmal. Kia, however, had Richard who was able to answer every question I had - even that the car I’m looking at is 5mm shorter than the one I’ve got now, so I know I’ll be okay with parking where I live!! Certainly will be telling everyone how fabulous the customer service was - even went “reverse Karen” and spoke to the manager to tell him how impressed I was. Keep up the great work - I was 100% impressed and will be back!

“The Kia XCEED is superb and have no doubt I recommend your Dealership to everyone I meet, not just for this sale but for my past record with you (some 13 plus years now), during which the service I have received can only be considered as first class - from everyone I have come into contact with. Thank you.”

After recently purchasing a Picanto for my sons first car from a garage in Derby suddenly his drivers door stopped locking with the fob. After a quick call to Ken Jervis Kia they said bring it in as soon as possible as it was still covered under warranty for another month or so. So I took it in they diagnosed the fault ordered the part and it was done within an hour of dropping off to be repaired. Absolutely top class customer service and friendly staff, would highly recommend

Always a 1st class Service at Ken Jervis Kia. The service could not have been better. Mr K Timmis, Kia Sportage Owner, Clayton, Newcastle-under Lyme, Staffordshire. 20th June, 2021.

Great Service as usual from Ken Jervis Kia. Kept me up to date with what was happening and some minor warranty work which they found and completed promptly. Faultless, just how Aftersales should be. I’ve owned Mercedes BMW etc.. and Kia is far above them. Will always Recommend – our family has five.

From arrival at reception, where all safety systems were in place from collecting my Kia Sorento which you could tell had received a good Service, and alo a valet. Service received and great attention to detail. Good Service.