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Graham Biddulph

2020-02-10T12:10:48+0000

Great customer service, just been down to Ken Jervis with an indicator problem, all the team were great as usual, in particular Dan Moss assist. service manager who appears to have sorted the problem and if not has a great back up plan. So again a big thankyou to all at Ken Jervis, keep up the good work.read more

Martin Thompson

2020-02-04T09:06:00+0000

Great polite customer service very friendly staff beautiful selection of Kia Motors just ordered our third Kia Motor very reliable motors vehiclesread more

Steven Nall

2020-01-29T14:11:21+0000

Excellent service at competitive price. Very professional and reliable. 5 star!

Kyla Eyre

2020-01-11T20:51:24+0000

This is our second car from ken Jervis, we Picked up our Kia Sorento today. we have dealt with Ian from start to finish great asset to your team. made us feel very welcome any problems we had were dealt with without any queries we will would definitely Recommend Jen Jervis thanks againread more

David Parkes

2020-01-11T17:27:35+0000

Had my car Serviced today at Ken Jervis Kia. Absolutely superb company and fantastic staff. I would highly recommend the team here.read more

Ann Smith

2020-01-06T10:06:25+0000

Excellent service and well looked after . Ian was fabulous and helped us through everything. From our first visit in 2012.Up to present dayread more

Paula Potts

2019-11-29T08:07:08+0000

Fab service from Ken Jarvis Kia! My Kia Carens was having trouble starting up from cold, so we booked it in to see what the problem was. I dropped it off at 5pm and by 10.30am the following day, I was told I could go and collect it as the problem was fixed! Less than 24 hours and I had my car back, fixed, and I only had to pay the cost of a courtesy car for the day as my car was still in the 7 year warranty. Brilliant. This morning it starts like a dream. Good service, polite staff and brilliant turnaround! Really pleased, thank you .read more

Jo Hawley

2019-11-18T18:55:24+0000

Excellent service we’ll looked after 😁 thanks to Richard who makes my day ! Lovely staff all round 👍🏼👍🏼👍🏼👍🏼🙂🙂🙂read more

Alex Hayward

2019-11-13T09:12:32+0000

Great service from all the staff, shout out to Ian for helping me from start to finish in getting my Kia,made the process nice and simple. Really friendly and helpful 10/10 would recommend.read more

Michael Kelsall

2019-10-04T19:29:48+0000

Excellent personal service from all the KEN JERVIS TEAM. thorough service to my our cars. We have just returned from a drive in My Sorento 2017 KX3 2.2 diesel automatic to southern Spain and return with no problems at all. We had a loaded car the boot full and the rear passenger seats full as well. total mileage 3757 miles and diesel used 420.16 L- 92.422 gallons this gives 40.65 MPG. And yes we did keep to the sometimes stupid legal road speeds. 80MPH on motorways generally, 12-18 MPH in towns at times. Air con on all the time. Incidentally we cannot recall any electrical charging points at any French,Portuguese and Spanish service stations and hotels.read more

Jan Domagala

2019-09-23T16:47:26+0000

After Sales service is excellent

Phil Baddeley

2019-09-21T16:38:14+0000

my girlfriends car has always been serviced by the Kia dealership and in March we noticed it was using oil. But no leaks. After a few checks they think it is the piston rings but we have to pay £530 so they can take out the engine and take it apart and hopefully Kia will say it is under warranty if it is we get the money back if not we have a car with no engine in and have paid £530 as well. Although they say it should be a warranty claim we have to take the risk read more

Emma Langham

2019-09-04T20:47:39+0000

2 year service- staff very helpful, efficient and explained everything. car returned in immaculate condtion! 🌟🌟🌟🌟🌟read more

Mark Read

2019-08-29T18:16:34+0000

Great company, excellent cars, staff and customer service!

Val Evans

2019-08-21T18:37:57+0000

Annual service and MOT completed today...,excellent customer service as usual! And a lovely clean car on completion....thank you Score 10/10read more

Woz Adams

2019-08-19T16:44:46+0000

Had my car serviced today great customer service 10 out 10 thanks for the tin of sweets 😊

Tracy Brittain-Podmore

2019-08-13T16:44:35+0000

the budget maintenance programme is very good value and was notified when the MOT & service was due. The garage did a thorough check & let me know what was required. 10 out of 10read more

Alan Davies

2019-08-13T07:33:17+0000

Excellent service staff top class coffee tea on tap Fresh fruit

Arthur Jobb

2019-08-12T16:42:52+0000

just had my car serviced and mot. cannot fault the service of Ken jervis Kia, as usual a fantastic experience. thank you and keep up with your excellent serviceread more

Rachel Louise

2019-07-22T18:30:39+0000

Bought my beautiful Kia Stonic last week and the experience so far has been brilliant! Special thanks to Rob, and also to Mike, Mark and Zak for all their help and for being so welcoming and friendly 😊 I would recommend seeing Rob if anyone wants a new Kia. I absolutely love my new car- thanks Ken Jervis 😊🚘💛read more

Claire-Adele Johnson

2019-07-13T16:41:24+0000

Rude service manager who thinks providing a shrug of the shoulders is acceptable when people have complaints

Dee Harvey

2019-06-24T16:24:29+0000

Thankyou to Richard for helping us to swap our old mobility car to Kia mobility. Such a smooth easy swap and excellent advice from start to finish xread more

Julie Molloy

2019-05-17T17:47:24+0000

Amazing customer service. Thank you so much to Ian for looking after us. We absolutely love our new car and can’t thank you all enough 😊👍read more

Beatrice Bostock

2019-03-21T19:58:56+0000

Can not recommend the staff enough, especially Ian who I dealt with from start to finish when buying my used Kia Pro Ceed. My first experience with a dealership was deffinately a great one. You are made to feel at home constantly and they can't do enough. After Ian went through how everything on the car works I was presented with a bouquet of flowers which was such a lovely personal touch that really goes a long way. One very happy customer xread more

Gail Yellot

2019-02-11T12:34:47+0000

Went yesterday with my mum to choose a new car for her. Very knowledgable staff and we were treated wonderfully! Thank you especially to Rich & Chris!read more

Carole Edmondson

2018-12-22T22:52:05+0000

Fantastic customer service in all departments and especially sales outstanding treatment when trading in our car for a newer one. Ian was brilliant with our entire family and it has made a massive difference already. Happy Christmas and New year to all the teams. The Edmondson familyread more

George Batty

2018-10-30T18:01:22+0000

had my kia soul serviced second to none service from front of desk to management and service well done guys big thanks to mark keep up the brilliant work regards mr and mrs batty 😁😁😁😁😁😁😁😁 very happyread more

Glenda Godber

2018-09-29T05:43:44+0000

Very friendly & efficient dealership. Yesterday was the 3rd time I used them for a routine service (different car). I opted for the “wait” service, although I took my dog for a 2hour walk. I was offered a drink before I went for a walk & upon my return (as was my dog given a bowl of water). The car was immaculately cleaned inside and out - I came away with a smile on my face and a sparkling 🚘 car.read more

Josephine Bailey

2018-09-25T11:34:41+0000

Thank you so much to Andy, Service Manager, and the Service Team. I really do appreciate your help with my Picanto, at a time when I am very unwell.read more

Angela Sproson

2018-04-17T18:18:35+0000

Amazing service from Start to finish collected my new little car today ... Thank you Harry you are a credit to ken Jervis ��read more

Ian Smith

2018-04-03T12:27:14+0000

Brandon Green

2018-03-25T14:17:14+0000

2018-02-21T11:35:45+0000

Big thank you to james and mark and staff for there excellent customer care service second to none nothing to much trouble for them from buying your car to after sales . We love the kia soul would recommend kia to anybody Regards Mr & Mrs Battyread more

Carl Rawlings

2018-02-02T17:18:28+0000

Mike is a credit to the company fantastic he explained everything to me just brill experience will recommend any one who wants a car to go and see the helpful and friendly staff once again thanksread more

Helen Toft

2018-01-31T19:45:37+0000

Julie Humber

2018-01-27T13:43:34+0000

Picked up my Rio Pulse, white with red roof and contrasting mirrors, OMG I love it, such a smooth ride, This is my 7th Kia I think, would definitely recommendread more

Philip Longmore

2017-11-24T18:00:02+0000

Thank you to Harry today for giving me a chance to experience their new Stinger GT S 3.3 twin turbo. Very impressed with the car, firmly making it's presence known on the road with relentless acceleration and pinpoint precision steering. Whether driving at speed or just cruising round town this car does both with ease and comfort. Even room for the kids in the back too 😊. Both me and another family have owned the Cee'd model over the last 7 years and the stinger is seriously kicking off the sports car era for Kia. Thanks again for the chance to experience this car.read more

Nigel Fisher

2017-10-26T13:59:33+0000

Very helpful and not pressurising you to bye and friendly staff who help you as much as they can from buying and servicing your vehicle �read more

Mark Lucking

2017-10-19T11:05:59+0000

Midge Mayers

2017-10-02T16:02:16+0000

Just had my Sportage KX4 in for first service. Ken Jervis are the best. Ive had 7 Sportage and Sorento but this is the first one from Ken Jervis. The service is fantastic. I live about 30 miles away but i dropped the car off, was given a lift to Hanley, met a couple of hours later, car ready and home all on the space of 4 hours. A massive THANK YOU TO EVERYONE. ��read more

Dan Townsend

2017-10-01T08:39:01+0000

The staff there are always really nice and professional. It’s a shame their cars aren’t as up to scratch as their staffread more

Martin Hulme

2017-09-12T10:46:35+0000

STAFF VERY FRIENDLY SPECCIALY THE BLOKEY WHO DELT WITH US HE MADE THE WHOLE EXPERIANCE RUN VERY SMOOTHLY AND THE CAR IS THE BEST WEVE EVER HAD ITS A KIA SPORTAGE AND IT DRIVES BEUTIFULL THANK YOU ALL AT KIA STOKE ON TRENTread more

2017-09-02T20:22:09+0000

Absolutely love Ken Jervis Kia in Hanley. My family and I have been having cars from them for the last seven years.....and now I've ordered my wife one..... I could not recommend Mike in the sales team enough. He's such a nice chap and isn't the pushy sales type. He listens and is honest about advising you on your car choice...........still want the Cee'd GT even if it would cost me a shed load in fuel.... he talked me out of this and was wise move. My monthly fuel cost is less than half of what it could have been in the GT now I have an Eco Cee'd. Happy days.......though I might have it next....or a Nero. The rest of the sales team are awesome too. Always happy to help. The service team is brilliant, headed up by Andy who is always up for a good chat when I'm in.....on a Saturday. The car is always treated to the highest standards when it's in for a service. Keep up the good work everyone and big thank youread more

Mike Elton

2017-09-01T11:13:21+0000

Mike made my purchase very easy, no pressure selling, just good old customer satisfaction. Thanks

Karen Betts

2017-08-30T12:23:16+0000

The quality of service from this dealership is second to none! What a refreshing change! Other outlets should send their staff for customer training here. Well done all of the staff for your professionalism, and care. A big shout out to Richard Ashton for making the whole experience really enjoyable!read more

Phil Mick

2017-08-07T15:45:34+0000

WORST DEALERSHIP FOR DEALING WITH CUSTOMER COMPLAINts. Arrogant and patronising.

Tracy Webster

2017-07-11T17:58:12+0000

Colin Buet

2017-06-28T19:09:59+0000

From the moment we entered the building you could see that this dealership was the db's !! The team are more like one big family and all assist one another to the benefit of the customer. Sarah in particular made the transition to our new car so easy as she took care of all the necessary paperwork. We even had a video made in order to show family of our choice of car by Harry, ( don't give up the day job, lol) which was emailed to us. In a very short time we returned to collect the vehicle, again paperwork ready for signature, from the very professional Sarah. Nice touch of flowers for the good lady and a tin of sweets for the old bloke ! Follow up call from Sarah to see if we were ok, a few days later, was again a nice touch. Overall a very professional outfit and not forgetting the reason we were there, a really lovely Kia Sportage with all the necessary toys, cracking !read more

John Brookes

2017-06-28T18:00:49+0000

My car booked in for tracking that I had to wait 3 weeks for an appointment. Car was there approx 4 hours had telephone call to say they had thought they had fixed it ( car pulling to the left ) went to collect car test drove car same as when it went in . Only to be told it needed tracking and would have to wait another 3 weeks. Customer service rubbish I would not take a wheel barrow there for a service !read more

Norma Hughes

2017-06-22T21:20:00+0000

This is my fourth car from ken Jervis. My first and second were a cee'd. My next car was a picante as my grandchildren had grown up and I was not required as a taxi anymore. I recommend the Ken Jervis showroom in Stoke on Trent. All the staff are excellent especially Sarah who has sold me my last two cars. I now own a lovely black Picanto. Thank you Sarah.read more

Sarah Bloor

2017-06-19T19:07:38+0000

Lizzie Doll Dabbs

2017-06-14T21:51:17+0000

Excellent customer care. I took my car in for a sevice today. Courtesy car provided and my car was spotlessly clean when I picked it up. Have recommended ken jervis kia to my family and friends!read more

Mary Flowers

2017-04-27T16:59:04+0000

Sharon Chandler

2017-03-28T11:14:44+0000

Absolutely fantastic service especially from Sarah cox from the day I ordered my new motability car from Sarah she was fantastic keeping in touch right up until it arrived on the day of collection again lovely I was nearly in tears when she gave me a lovely bunch of flowers I was nearly in tears thankyou so much a special thankyou to the manager and the rest of the staff as well I look forward to bringing my Kia in when it is due for service I also add I love the car as well I would recommend ken her is Kia to anyone they make to feel welcome and treat you like a real person not a robot to them you are a valued customer thankyou five star service excellent in all they doread more

Deanna Burn

2017-03-17T18:11:42+0000

Jackie Rust

2017-03-16T17:31:18+0000

Thanks to Mike and Sarah at Ken Jervis for your wonderful service once again in buying our new Rio. A brilliant car sold by fantastic people with an amazing after service, I would highly recommendread more

Doug Rutherford

2017-03-04T16:59:36+0000

Brilliant customer service, despite a couple of challenges thrown into the mix. Great shame that I'm 136 miles away, and therefore had to settle for gold standard, instead of the platinum otherwise on on offer! Shout out to all department teams, thanks.read more

Jayne Willis

2017-02-24T22:01:52+0000

Collected my Kia Picanto on Wednesday 22nd February. Absolutely thrilled with my new car the customer service I had was fantastic. Would highly recommend Ken Jervis they put their customers first. Would like to say a massive thank you to Sarah who helped me so much when choosing my car and was extremely helpful and so politeread more

Tracy Scriven

2017-02-01T09:48:32+0000

All the staff here are just adorable, each and every staff member is smart, courteous, professional and personable. Nothing is too much trouble. Thanks so much for the quick fix yesterday - much appreciated 👍read more

Darren Potts

2017-01-09T20:37:29+0000

First time I've ever used this dealer - excellent service! Thank you for all your help.

Ele Bell-Jenks

2016-11-01T20:44:10+0000

Fabulous service in every way. Met Mike one Sunday and I couldn't get the exact car I wanted. Mike agreed to keep searching for me and rang me on Tuesday to advise he'd found a car that might suit me. I agreed to go and look on Thursday. In the interim I went to some other dealerships to check out other Kias but the service from both Available Cars and Evans Halshaw were appalling. Went back to Ken jervis on Thursday and took the car. Sometimes customer service makes all the difference. I would never have bought a car from the others. Love my new Sportage and my gorgeous flowers. THANK YOU SO MUCH MIKE BUCKLEY AND ALL THE TEAM!read more

Roy Ruscoe

2016-11-01T18:48:12+0000

Susan Tooth

2016-09-30T10:46:12+0000

Just picked up my new Kia Rio 2 from you The service was excellent as was Sarah the lady who dealt with us . She was very knowledgeable and pleasant. Would recommend people to come to you any day. Thanks for a great experience in customer service xxread more

Alistair Drayton

2016-09-16T15:20:03+0000

Fantastic service throughout a great experience made buying our new car simple and straightforward, would definitely recommend.read more

Joe Burton

2016-07-10T22:29:56+0000

5 STAT 10 out of 10 100 % the best service you could ever have!!!! I had a Sportarge which l had from Ken Jervis 2 year's ago, enjoyed the car very much took it in for its MOT passed no problem. Was given a new one as a courtesy (what a car) when l went back l spoke to Sara about having a new one and what deal could they do. Yes l have just taken charge of a new Sportage colour red with their service deal as well. If you need a new or even a second hand one don't sit on the fence go and speak to Sara or one of the other members of the sail team and get the deal that will fit your pocket. Excellent what more can l sayread more

Celia Lesley Adams

2016-07-08T08:37:34+0000

By far the best dealership around Stoke, kind courteous staff not too pushy. They really look after the customers and a smile always greet you when you enter the showroom. Thank youread more

Poppy Bibby

2016-07-07T20:31:55+0000

Picked up our Kia Rio yesterday, absolutely love it! Sarah Cocks was fantastic with dealing with the process of the sale! Brilliant customer service! Thank you to Kia and all the sales team! :)read more

Chris Hewes

2016-06-04T11:36:07+0000

I cannot thank James enough for the friendly and personal sales approach he presented to me. I have had to secure the deal at distance (Brighton) and between James and Paul they were more than happy to cater for a video call, there is a first time for everything. In short, I have spoken to at least 20 dealerships across the UK and Ken Jervis stood out above them all. Well done guys!read more

Patrick Horton

2016-05-18T20:20:00+0000

Brought my dad's second Kia Soul today from Sarah. Lovely girl who was lovely with my dad. Great no pressure sales.

Glynn Evans

2016-05-05T20:35:21+0000

Bought a pre registered Ceed - no high pressure sales pitch, not treated as some old guy whose out of touch. Just an extremely efficient, well informed and extremely pleasant experience as far as car purchases can be. My wife appreciated the flowers, it was a nice touch; and I appreciated the follow up phone call. Ken Jervis does Kia proud and in turn Sarah Cocks who dealt with sale does Ken Jervis proud. Thank youread more

Phil Brayford

2016-03-30T18:42:11+0000

I had my 2011 kia ceed serviced here yesterday. 5* service. I had a brand new kia rio as a courtesy car which was excellent. I was informed of any new parts that were required prior to fitting and when I collected the car it had been washed and hoovered. All staff were very polite and professional. I even had a free tin of sweets. Cannot fault there service. Thank you ken jervis kia.read more

Sue Heeland

2016-03-19T16:42:57+0000

Just purchased a 2015 kia sorento amazing service thank you

David Chadwick

2016-02-04T00:37:02+0000

Picked up new car today . Thanks to Kia for really good service, In particular to Steve.

Chloe Tomkinson

2016-01-24T12:13:42+0000

Annemarie Peel

2016-01-22T19:45:49+0000

If I could turn back 2 years i would of gone to any other dealership never go to ken jervis kia again; very poor after sales at best would leave 0 starts if I could one star to many utterly useless stay well clear.read more

Judy Gore

2015-11-05T09:48:43+0000

Fantastic customer service and care packages. Easy buying and if after sales care is of the same standard we will definitely stick with buying from here. Thank you Ian great serviceread more

Rachael Key

2015-10-23T14:29:47+0000

Today I finally collected my brand new Kia ceed from the wonderful Ken Jervis, due to my insurance company messing me about with a payout its been a long awaited collection. I've had dealings with several of your staff within the last 2 weeks James, Paul, the singing guy who's name I don't know! And a guy I think was called Mike? Maybe? Anyway ALL of the staff are faultless you are instantly made to feel very welcome, everyone is cheerful and friendly like one big family. I was particularly impressed with the flowers I received on collection of the car, and would like to say a big thank you to Paul Boulton for such patients as I have had to mess him around so much over the last weekread more

Heather Chesters

2015-10-22T16:56:31+0000

My mum has just purchased a shiny red Kia Picant.,The staff have been excellent with all there help and advise .I would like to say a special thanks to Paul Boulton who helped my mum todayread more

Daniel Smith

2015-10-22T11:01:48+0000

I own a 2005 kia :) and needed some parts for mine a brake pedal rubber i cant fault this place at all they got the part in the next day and were so polite and nice every step of the way would use them again :)read more

Cathy Wint

2015-10-21T17:45:20+0000

Bought a new kia picanto for a great price brilliant staff especially Sarah

Amanda Turner

2015-10-08T19:12:14+0000

Collected my new picanto chilli today - love it!! Thank you Sarah for all your help

Lesley Ann Lloyd

2015-09-26T16:29:11+0000

Picked up my new ceed on Friday. Excellent service from all staff. In particular thank you Sarah Cocks for making my purchase so easy and straightforward.read more

Sara O'Neill

2015-09-11T20:13:25+0000

Ive had my new kia rio today from ken jervis. I would recommend anybody wanting a new car to go there, friendly staff & no pressure sales. Thank you so much to Sarah & James for your help, its much appreciated. Thanks Sara O'Neill xread more

Gemma Kippen

2015-08-13T10:12:47+0000

I never thought that I could ever rate a car dealership as excellent...but Ken Jervis have proved me wrong! I cannot fault any aspect of the garage or team. Customer service awards truly deserved. Keep up the good work :)read more

Michaela Herriman

2015-08-05T20:38:39+0000

We've picked up our second Kia Rio from Ken Jervis today and we are absolutely thrilled with the car and the first class service we received again from Sarah!read more

Beryl Carter

2015-08-04T15:47:24+0000

Just exchanged my Kia Sorento for a lovely red Kia Picanto. So happy with the 5 star service a lovely bouquet of flowers as well Thank you for making things so easy especially Carlread more

Mark Johnson

2015-06-18T16:42:50+0000

Tracy Anderson

2015-06-15T20:24:23+0000

Picked up my picanto vr7 last Wednesday and I love it very smart and sporty looking . This is my second picanto from here the sales people are lovely, great customer service and very welcoming .read more

Bob Ellison

2015-06-15T20:03:56+0000

Thomas Welch

2015-06-11T15:57:13+0000

Had a couple of warranty jobs done here and just had my first service with them and I must say they are the most professional garage I have ever dealt with, from booking to work and courtesy car. They can't do enough for you, service team and all at Ken Jervis are a*****read more

Sandra Rafferty

2015-05-20T15:10:55+0000

Love my Picanto. The customer service is excellent. The car was beautifully presented on collection. Carl Woodcock was very professional and realy helpful.read more

2015-04-27T20:23:55+0000

Michaela Mottram

2015-04-22T10:01:58+0000

A great business with great customer service, I would recommend Ken Jervis to everyone

Jennifer Davies

2015-04-05T20:52:04+0000

Elizabeth Backhouse

2015-03-22T17:00:16+0000

Took ownership of our second Kia on Friday, we had. Picanto 1.25. We would like to thank Ian Clowes for his impeccable service while dealing with our purchase. Once again Ken Jervis have excelled in their customer service Thank you.read more

Alison Moore

2015-03-21T13:10:43+0000

Our first time buying a car with you at Ken jervis and it won't be the last! We bought a sportage alpine sold to us by Carl Woodcock who was very knowledgeable on the car and was not pushy at all which we liked. We collected our car on Thursday 19th which we r both very happy with. Also thankyou for the lovely flowers u gave me a lovely touchread more

Jenny Drew

2015-03-19T08:28:57+0000

My car is always serviced well and lovely and clean when I pick it up. Staff are friendly and the lift up to Hanley is a great touch. However, I don't really needs a text, and a voicemail, and an answer phone message AND an email to follow up. Perhaps just ask which you would prefer?read more

Rachel Hawthorne

2015-03-08T17:38:06+0000

Fab pre sales service,not your normal type of sales people, fab during the time of sign up to receiving my new car, fab on the collection day and explained all the switches in the car,fab excellent service and no pressure to purchase from them,any questions you have answered with no hesitationread more

Deb Pen

2015-03-01T21:37:46+0000

Ian clewes looked after us while we got our first ever NEW car...kia sorrento...white...lovely...great service. THANKYOU!!!read more

Gill Tellwright

2015-02-26T17:01:28+0000

fantastic people, great cars, would truly recommend this dealership to any one, Thank you Gary and Mike for all your helpread more

Rachel Perkin

2015-02-18T20:51:13+0000

I love the continued service I receive from Ken Jervis. Other companies don't show very good after sale care, but kia always make you feel welcome.read more

Ian Eyre

2015-02-18T17:12:24+0000

Just got my Rio back from its second service. Got me sweets (awsome) got the new car smell back, 2 new front tyres and it's had a bath. Excellent customer service would recommend these guys to anybody. Got me eye on that pro ceed gt nowread more

Jenny Rose

2015-02-18T16:26:24+0000

I have just purchased my Kia Ceed from Ken Jervis Kia today. The service I have received from the start has been fantastic. I cannot recommend them enough.......I was even given a bunch of flowers by Ian, one of the sales team. Thankyou so much for your help and kindness Ian, you are a credit to the company!!read more

Anthony Danton

2015-02-14T20:20:00+0000

I have to say I drove down from Preston Lancs today a round trip of over 150 miles to view a Kia Venga, I was most impressed with the whole experience, I had an appointment with Ian Clewes to view the car upon arrival the vehicle was parked outside the door with trade plates on ready to drive, there was no pressure in any way what so ever and the test drive was very very informative and comprehensive upon return to the dealer ship there was no pressure in any way what so ever hence the reason why we paid our deposit and have arranged collection for the end of next week thanks for a most enjoyable purchasing experience, Just to let people know I had spent many years in the motor trade up till 2006, Ken Jervis dealer ship is run how every dealership should be run with quality service from quality people.read more

Helen Heath

2015-01-28T17:08:38+0000

Sarah Lacey is amazing just bought my second car from this dealership

Michelle Foreman

2015-01-16T20:30:22+0000

Just bought my gorgeous kia ceed 3. Hv been with ken jervis for 4 years fab service and cars that never go wrong

Claire Tsang

2014-11-07T14:57:29+0000

We have just bought our first Kia in fact two at the same time, a gorgeous Soul and an fantastic Sorento. Not only couldn't we be happier with the cars but the AMAZING high level of customer service that we received from the first time we walked into the show room to now weeks after having them is second to non. We are very much used to the high level of customer service that Lexus have always given us and Ken Jervis you are par on par with them and Sarah you are a fantastic sales person and not your average sales lady for sure. So thank you Sarah and all of Ken Jervis for making our first purchase a brilliant one. Keep up the high standards that you have and never change.read more

Hayley Merricks Adams

2014-10-24T09:53:25+0000

Purchased a ceed vr7 excellent car great gadgets thank sarah ☺

Michael Parr

2014-10-15T20:34:47+0000

Got my first brand-new car yesterday. It is also the first Kia car I have had. I went for a Rio 3. The sales person, James Ashworth was not at all pushy. He let me take everything at my own pace. I had a test drive on 22nd September and on 3rd October ordered car. From ordering the car to driving off the forecourt, it was under 2 weeks. When all paper work was signed, I was introduced to one of the Service advisors, Joss Mayer as I had taken out a service plan. Even though I was not purchasing a top of the range vehicle, I felt I was treated as though I was purchasing the top range. I was even offered everytime tea or coffee when I went in the showroom which to me felt very welcoming. I'm now looking forward to taking my car in for services.read more

Eaton Park

2014-10-12T10:47:01+0000

Thak you for having our band play your 60th anniversary hope you all enjoyd it as much as us .. Great staff an great place see you all soon :)read more

Aramis De Lora

2014-09-04T22:19:15+0000

Hi, I'm from Panama Central America, my car is a Kia Picanto, I bought it in 2012 but the model introduced in Panama, is pretty basic, I would like to know if you sell individual parts like the rudder, lamp, etc. and can send them to Panama City by Mail Boxes Etc. or any other means. Greetings.read more

Tiffany Wilcox

2014-08-29T21:26:28+0000

We've just had our new car a sportage. What a fab group of people. We were well looked after before during and after the sale. Always made to feel welcome even our puppy was welcomed with open arms today. Couldn't be happier thanks for everything. Oh and the flowers a lovely touch! Thanks. Tiff and Daveread more

Michelle Shaw

2014-08-15T10:40:58+0000

Jeanette has just picked up her new Picanto.. What a fantastic service! Big thank you to Mike Buckley. Lovely guy (he knows his stuff) & makes a great cuppa :-) :-)read more

Darren Humphreys

2014-08-07T11:11:09+0000

Picked up our new Kia Carens. Couldn't be happier. Sarah Lacey, our salesperson, was great. Really personable and friendly. Knew what she was talking about. Originally started looking in March this year, and when we went back to Kia in July, Sarah remembered us! Thank you so much Sarah!!!read more

Kevin Broad

2014-08-01T06:55:09+0000

All staff so friendly and helpfull .....a credit to Dave Norwood ......will always buy kia not just because I have a super sorento that I am well impressed with, but I know I will be well looked after again ..... and i know it is just not myself ..... When I call in, I look around and I see everyone gets the same professional courteous approach ... I feel secure in the knowledge I made the right decision with ken Jervis (kia) stoke .read more

Val Barrow

2014-07-31T14:11:08+0000

Mark Sherwen

2014-07-31T10:48:41+0000

I have been a Ken Jervis Kia customer for several years now. I have had a Carens an old Sportage and now a new Sorento and can honestly say that in 40 years of car ownership I have never come across a better dealer. Nothing is too much trouble for them and they always appreciate their customers whether they are buying a brand new top of the range Sorento or a set of brake pads for a 10 year old car.read more

Lee Sheldon

2014-07-19T14:00:08+0000

Brilliant, 2nd car brought from Garry, great guy will definitely be back.

Sue Ruscoe

2014-06-06T14:43:21+0000

Excellent customer service once again nothing is too much trouble for any of the staff thankyou so very much your help

Barbara Shore

2014-05-27T18:34:40+0000

Picked up my new Kia Rio on Saturday, amazing car and amazing service, friendly sales staff especially Sarah Lacey, nothing to much trouble for her, thank you for the flowers it was a lovely touch when buying a car Thank you again XXread more

Anthony Elizabeth Joynes

2014-05-24T10:27:29+0000

Lorraine Jepson

2014-04-11T06:13:58+0000

picked up my new car yesterday , love it great experience for the first kia I have had friendly staff , special thank you to Stacey lacey AKA Sarah lol helpful and friendly thank u guys defo recommend ken jervis xxxxread more

Cheryl Slamon

2014-04-09T18:25:46+0000

Just collected my new Rio VR7 today. Quick, professional and friendly service from everyone I spoke to. Very pleased with the car too!!read more

Jake Greatbatch

2014-04-04T12:52:50+0000

I decided to use Ken Jervis as they have been amazing with my mums Picanto. This is my first car buying experience solo and I must say things could not have been easier. My sales person was the wonderful Sarah Lacey, who was friendly and helpful at every stage. I cant recommend Ken Jervis enough. The whole team was brilliant, everyone had a smile on their face and made sure that I wanted for nothing. Finally I just wanted to thank the whole team and Sarah especially for making getting my new car a genuinely exciting and smooth experience. 5 stars, 10 out of 10, big thumbs up!read more

Jennifer Lincoln-Evans

2014-03-25T13:10:47+0000

Picked up my daughters new car for her 21st, staff made a special day even better. 3rd car bought from Ken Jervis and customer service is excellent on every occasion.read more

Geff Carson

2014-03-24T16:40:13+0000

Took my Ceed for service and MOT today, first class customer service by Kelly and Joss on service reception, Very pleased with my Ceed and the brilliant service offered by Ken Jervis. Would recommend the Kia brand to anyone !!read more

Jamie Hampton

2014-03-12T07:34:52+0000

Lisa Lilley

2014-03-11T19:19:31+0000

Picked up my new Kia Picanto on 7th March 2014. Sarah Lacey was excellent - very friendly and helpful. Would definitely recommend her and Ken Jervis to my friends and family. Thanks!read more

James Norwood

2014-03-10T22:15:34+0000

Claire Gunn

2014-03-08T09:46:20+0000

Excellent service and Sarah Lacey was awesome. She made sure our car was perfect for collection day.

2014-03-06T12:08:05+0000

Thank you for my fabulous new RioSR7 and excellent service from Ian as always.

Kelly Hatton

2014-02-17T10:37:48+0000

Great place to work :)

Diane King

2014-02-12T22:05:07+0000

Nigel Goodall

2014-02-06T20:16:12+0000

Phil Jack Jones

2014-01-08T22:23:05+0000

Chris Brown

2013-12-24T17:01:51+0000

Chris Rhodes

2013-11-29T10:17:25+0000

John Stimpson

2013-10-13T08:04:15+0000

Roger Humber

2013-10-05T14:50:00+0000

Paul Med Meadowcroft

2013-10-01T05:00:45+0000

Elaine Salt

2013-09-27T08:25:08+0000

Grrrrrrreat

Phil Brian

2013-09-25T08:48:28+0000

Kellie Wake

2013-08-19T17:29:05+0000

Dan Cocks

2013-08-14T14:12:08+0000

Dagmar Rubin

2013-08-03T15:56:55+0000

Kiwi1997

10:13 02 Mar 20

Absolutely love my car, and the warranty makes it even better. Helpful staff

robert tunnicliffe

17:36 20 Feb 20

Fantastic dealership,very friendly and helpful, have bought 3 cars from them so far, Sales executive Mike very helpful. Highly recommended.read more

A R

19:39 01 Feb 20

Sorry I meant to hit 5 stars not 4, unfortunately I was unable to purchase due to moving with work but the salesman was great and the proceed gt deal you offered was amazing I'll be purchasing with you when the time comes.read more

Janet Stubbs

15:09 01 Feb 20

Staff excellent. Professional ,knowledgeable about products sold there and always having a friendly manner.

Christine Collinge

22:00 26 Jan 20

Very helpful staff, Garrie answered our query and was polite and knowledgeable. Went the extra mile, nothing was too much trouble.?read more

Gregory Williams

17:23 23 Jan 20

My experience over five years has always been one of efficient services delivered by a courteous and personable staff team.read more

Paul Hodges

10:41 22 Jan 20

Sorry to say we had a very disappointing end to our experience at Ken Jervis Stoke. We purchased a 8 month old used car from this dealership last week, when agreeing the terms of the sale with the sales guy Phil we noticed some very light lacquer scratches on the front left of the vehicle (i appreciate most used vehicles will come with some light marks) My first thoughts on noticing the marks were to ask for a discount on the asking price but the salesman came up with a much better solution if we agreed to purchase the car the dealership would remove the scratches for us ! So after agreeing to also chuck in some new mats we payed the deposit and arranged to collect the car a week later. On collection day after waiting in reception area for 45 mins ! we started the paper work and went out to take a look at our new car the mats were there but unfortunately so were the scratches. When we asked about the scratches the atmosphere changed we were told that used cars come with scratches and they felt that the condition of the car was adequate ( I must point out that we had already payed for the car in full by bank transfer by now ) i also pointed out that the car still had the same dirt in the interior ( sticky residue on dashboard and a dirty steering wheel) as the day we test drove it which the dealership also agreed to get cleaned "We Valet all cars we give to customers" came the reply. Not this time ! I attempted to get a resolution for the scratches to be told by the quite bullish argumentative manager that i had 3 options 1.leave the car and have the whole front wing resprayed For lacquer marks ! 2. Forget the whole deal and walk away Lose my £500 deposit ! 3. Take the car and leave. I pointed out to the manager that this was actually the ONLY option ! Even when i chose option 3 and said i wish to get the paper work done and leave the manager continued to hound me asking if was happy with the sale. What do you think! My advice if you buy a used car from these guys is DO NOT pay in advance and check on the day of pick up they have actually done what they agreed on at point of sale and good luck.read more

Neil Cope

15:28 05 Jan 20

Nice friendly staff who don't jump on you as soon as you walk through the door.

12:50 31 Dec 19

On arrival i was met by Ian he made me so welcome no hassle what so ever. He was what i call a Gentleman. He shown me the car i was looking for on the Internet. And i was amazed when i saw it. It was exactly what i wanted so i wasn't disappointed. The interior was emacalate. Just got test drive it now so will be seeing you on Thursday Ian. 👍😀😀👌.read more

NICKY TAYLOR

14:17 21 Dec 19

Excellent service today given at Ken Jervis. We were made to feel welcome from start to finish especially by Zak and Mark, we felt comfortable and didn't feel pressured to buy like we have experienced in the past with other dealerships, it makes a big difference. Thanks for the coffee and mince pies and look forward to collecting my car shortly.read more

Peter Howard

10:44 22 Nov 19

Excellent service, good reception with offer of beverage and biscuits with the whilst you wait option. Quick repair and plenty of current magazines and books to help pass the time away.read more

keith batey

07:19 07 Nov 19

The friendly local garage nothing is too much trouble and they greet you by your first name. The staff are so friendly, when you walk into the showroom your called by your first name. You get quality cars and good after sale service.read more

natalie simpson

12:12 27 Sep 19

We have had our kia for 5 years now and have always gone to this dealership for all mots etc, great place, you can wait whilst they do the mot's and they give you a cuppa and a biscuit-not ordinary biscuits but a posh shortbread biscuit, awesome magazine selection and a business corner with free WiFi if, like my husband your company isn't aware you are using work time to get your car fixed!! All staff are very friendly and welcoming, I also had a great chat with one of the sale guys about dogs and which car and rubber mats are best!! They are car sales without being those annoying car sales, if you know what I mean!!!!read more

Gill James

09:47 13 Sep 19

MOT this morning, lovely cup of coffee and biscuits while waiting, friendly chatty staff - wouldn’t go anywhere else ? Picked up my new Kia Sorento on Wednesday. Both Richard and Zak couldn’t have been more helpful, Zak for explaining the features of the car, and Richard for making the whole purchasing experience smooth and painless. My previous car was purchased and serviced by Ken Jervis and I have always found all the staff to be professional and friendly! It’s the Ken Jervis ethos that keeps me returning year after year despite the 200+ mile journey from my home near Bristol.... five stars seems inadequate ?????? so I give them six!read more

Click85 .

14:10 30 Aug 19

Nice polite staff that know what they're talking about. Go above and beyond with customer service. Family recommended it and I'm glad I bought from here.read more

Carole Jaundrell

15:01 09 Aug 19

Having experienced the most friendliest, curtious and most helpful staff at Ken Jervis Motor's. I would certainly recommend them without hesitation, nothing was too much trouble and felt comfortable from the moment we walked into the showroom. Full credit to you all.read more

Pamela Lawton

11:56 12 May 19

First visit to Ken Jarvis and came away with my first Kia purchase. Very friendly and helpful staff, especially the cheeky chappy with the big smile. Nothing was too much trouble. Thanks Richard your a star ? I am extremely pleased with my new car. Neat and tidy showroom that I highly recommend a visit.read more

Mawark Dale

18:30 18 Apr 19

I collected a white Kia Venga today from Phil. The service was amazing compared with other dealerships I have used. The car was immaculately presented with all the correct paper work in the vehicle. A lovely gentleman explained the controls and set up my mobile phone. The service was so efficient and made purchasing the car a pleasure. I am highly delighted with the effort Ken Jarvis put into their customer service. The flowers were lovely Phil. A big thank you to all the people involved in the sale. This must be the best car dealership I have purchased a used car from in many years. Thank you. Mark Dale.read more

Barbara Lovatt

09:18 08 Mar 19

We had a 'waiting' appointment for attention to our Ceed's brakes. Very efficient & friendly reception staff. When we arrived, the car's paperwork was to hand & we were soon in the seated area complete with coffee, biscuits & a choice of magazines. The job took just over an hour & Neil from the Service Department, went through what work had been carried out. Prices compare very favourably with other garages we have used in the past. Very impressed with Ken Jervis. The staff, regardless of whether or not they are having a good day, are always friendly, helpful and professional. Having mobility problems, I appreciated Neil bringing the car up to the showroom door, especially as it was pouring with rain. Nothing seems to be too much trouble. Well done & thank you.read more

Len Harvey

17:56 05 Jan 19

Great Kia garage. Helpful staff. Brought my car from here, will probably get my wife's new car from here too. Good facilities on site, garage/servicing and sales. Customer toilets. Seating area and toys for kids. Good selection of cars to sit in/test drive. Good customer parking too.read more

Steve Haines Counsellor

15:28 28 Dec 18

A variety of vehicles for all tastes and budgets. Very friendly, helpful staff. Reliable vehicles too.

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